Customer Retention Specialist – Expert Relationship Builder & Policy Renewal Champion at brighthush

About brighthush

brighthush is a forward‑thinking insurance and financial services firm that puts people first. With a deep commitment to community, integrity, and innovation, we empower our clients to protect what matters most—homes, cars, futures, and peace of mind. Our team blends seasoned expertise with cutting‑edge technology to deliver personalized solutions that go beyond the policy. Whether you’re a seasoned professional or just starting your career, brighthush offers a culture of growth, collaboration, and purpose.

Why Join brighthush?

At brighthush, we believe that every interaction is an opportunity to make a lasting impact. Our Customer Retention Specialist role is at the heart of that mission, ensuring our clients feel valued, understood, and supported throughout their journey with us. If you thrive in a fast‑paced, service‑oriented environment and want to help people navigate life’s twists and turns, you’ll find a home here.

Key Highlights

• Competitive base salary ranging from $43,000 to $60,000 per year, with performance‑based bonuses.
• Flexible work arrangements: fully remote or hybrid with our Nashville, TN office.
• Comprehensive benefits package, including health, dental, vision, and a 401(k) plan.
• Ongoing professional development, mentorship, and clear career progression paths.
• Inclusive, supportive culture that celebrates community service and personal growth.

Role Overview

As a Customer Retention Specialist at brighthush, you will be the trusted voice that keeps our clients engaged, satisfied, and loyal. Your day-to-day will involve proactive outreach, policy renewal conversations, and continuous improvement of the customer experience. You’ll collaborate closely with our sales, claims, and underwriting teams to ensure a seamless experience for every client.

Primary Responsibilities

• Renewal Outreach: Initiate timely, personalized communication with existing policyholders to discuss renewal options, coverage updates, and potential savings.
• Account Management: Review client accounts for accuracy, update personal or policy details, and resolve any discrepancies or concerns.
• Customer Insight: Identify trends, pain points, and opportunities for upselling or cross‑selling additional products that enhance client protection.
• Data Integrity: Maintain meticulous records of all interactions, ensuring compliance with regulatory standards and internal policies.
• Team Collaboration: Partner with agents, underwriters, and support staff to meet retention targets and improve overall service quality.
• Continuous Improvement: Contribute ideas to refine processes, tools, and customer touchpoints for a more efficient and satisfying experience.

Essential Qualifications

• High school diploma or equivalent; bachelor’s degree in Business, Communications, or related field preferred.
• Strong interpersonal and problem‑solving skills, with a calm, empathetic demeanor.
• Excellent written and verbal communication abilities; fluency in English required.
• Detail‑oriented mindset focused on delivering flawless customer experiences.
• Prior experience in customer service, account management, or insurance preferred.
• Ability to obtain and maintain applicable state insurance licenses (required for full‑time roles).

Preferred Qualifications

• Experience with CRM systems (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
• Knowledge of auto, home, life, and commercial insurance products.
• Background in data analysis or reporting to support retention metrics.
• Prior remote work experience with strong self‑management and communication skills.

Core Competencies

• Customer‑Centric Mindset: Always puts the client’s needs first and seeks to exceed expectations.
• Communication Excellence: Articulates complex information clearly and listens actively.
• Adaptability: Thrives in a dynamic environment, handling multiple priorities with ease.
• Team Player: Collaborates effectively across departments to achieve shared goals.
• Integrity & Compliance: Adheres to ethical standards and regulatory requirements at all times.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As a Customer Retention Specialist, you’ll have access to:

• Structured onboarding program with mentorship from senior agents.
• Regular training sessions on product knowledge, sales techniques, and regulatory updates.
• Clear advancement tracks: from Specialist to Senior Specialist, Team Lead, and beyond.
• Cross‑functional projects that broaden your skill set and expose you to new areas of the business.
• Annual performance reviews with actionable feedback and development plans.

Work Environment & Culture

brighthush fosters a culture of collaboration, transparency, and community impact. Our remote teams enjoy:

• Flexible scheduling to support work‑life balance.
• Regular virtual team‑building events and quarterly in‑person retreats.
• Access to state‑of‑the‑art technology and tools that streamline daily tasks.
• A supportive leadership team that values open communication and employee well‑being.
• Community outreach initiatives, including volunteer days and local sponsorships.

Compensation & Benefits

We offer a competitive total rewards package designed to attract and retain top talent:

• Base Salary: $43,000 – $60,000 per year, commensurate with experience.
• Performance Bonus: Earn additional income based on retention metrics and client satisfaction scores.
• Health & Wellness: Comprehensive medical, dental, and vision plans.
• Retirement Savings: 401(k) plan with company match.
• Paid Time Off: Generous vacation, sick leave, and personal days.
• Professional Development: Reimbursement for certifications, conferences, and continuing education.
• Employee Assistance Program: Confidential counseling and support services.

How to Apply

If you’re ready to bring your passion for customer service to a dynamic, purpose‑driven organization, we’d love to hear from you. Submit your application through our careers portal, and let’s explore how you can help brighthush continue to protect what matters most for our clients.

Join brighthush Today

Become part of a team that values integrity, innovation, and community. As a Customer Retention Specialist, you’ll play a pivotal role in ensuring our clients feel heard, supported, and empowered. Apply now and start your journey toward a rewarding career that makes a real difference.