Dynamic Customer Service Representative – Order Processing & CRM Specialist – Remote (U.S.) – brighthush

About brighthush

brighthush is a trailblazing medical device company that is redefining the treatment of sacroiliac (SI) joint disorders. With a mission to help patients rise up and reach for the stars, brighthush has pioneered minimally invasive sacropelvic solutions that have already been used in over 90,000 procedures worldwide. Our vision is to become the global leader in the recognition and effective treatment of sacropelvic conditions through relentless innovation, evidence‑based research, comprehensive education, and powerful advocacy.

At brighthush, we believe that every patient deserves the highest quality care and the most advanced technology. That belief drives our culture of agility, creativity, and teamwork. We are a fast‑moving organization that thrives on learning, adapting, and challenging the status quo. If you are passionate about making a tangible difference in patients’ lives and eager to grow in a dynamic environment, brighthush is the place for you.

Role Overview

We are seeking a highly motivated Customer Service Representative to become a vital part of our remote Customer Service team. In this role, you will serve as the primary point of contact for our sales force and field operations, ensuring seamless order processing, accurate data management, and exceptional customer support. You will work closely with cross‑functional teams—including Sales, Operations, Quality, and Compliance—to deliver a “one‑stop shop” experience that keeps our surgical schedules on track and our customers satisfied.

As a remote team member, you will have the flexibility to work from anywhere in the United States while maintaining close collaboration with colleagues across the globe. Your contributions will directly impact the success of our surgical programs and the overall patient experience.

Key Responsibilities

Order Processing & Fulfillment

• Receive, review, and process all customer orders in the QAD ERP system, ensuring accuracy and adherence to sales priorities.
• Coordinate with logistics and shipping partners to schedule deliveries that align with surgical timelines.
• Resolve any shipping or scheduling discrepancies in a timely manner, maintaining open communication with the sales team.
• Track order status and provide real‑time updates to stakeholders.

Customer Relationship Management

• Maintain and update the customer database within Salesforce CRM, ensuring data integrity and confidentiality.
• Build strong relationships with internal sales teams and external customers, fostering trust and collaboration.
• Act as a liaison between the sales force and field operations, translating customer needs into actionable tasks.
• Provide proactive support and follow‑up to ensure customer satisfaction and retention.

Compliance & Quality Support

• Adhere to all applicable worldwide regulatory requirements and the brighthush Quality Manual.
• Support the Quality System by documenting processes, tracking deviations, and participating in audits.
• Report any suspected violations of laws, regulations, or company policies in accordance with the Code of Conduct.
• Assist in continuous improvement initiatives to enhance operational efficiency and compliance.

Cross‑Functional Collaboration

• Collaborate with Sales, Operations, and Quality teams to ensure on‑time and accurate order fulfillment.
• Participate in regular cross‑departmental meetings to discuss process improvements and customer feedback.
• Contribute to product lifecycle support, including new product launches and field support.
• Assist with data analysis and reporting to drive strategic decision‑making.

Essential Qualifications

• High school diploma or equivalent, with some college coursework.
• Minimum of 3 years of experience in a customer service or order processing role.
• Proficiency with QAD ERP, Salesforce CRM, and Microsoft Excel.
• Strong written and verbal communication skills.
• Excellent time‑management and multitasking abilities in a fast‑paced environment.
• Demonstrated ability to work independently and take initiative to meet deadlines.
• Commitment to ethical conduct and compliance with regulatory standards.

Preferred Qualifications

• APICS certification (e.g., CPIM, CSCP) or equivalent supply‑chain credential.
• Experience in the medical device industry, particularly in orthopedics or minimally invasive solutions.
• Knowledge of regulatory frameworks such as FDA, ISO 13485, and GxP guidelines.
• Experience with data analytics tools and reporting dashboards.
• Previous remote work experience with strong self‑discipline and communication skills.

Skills & Competencies

• Agility: Ability to learn quickly, adapt to change, and thrive in a dynamic environment.
• Creativity: Willingness to challenge the status quo and propose innovative solutions.
• Team Player: Collaborative mindset with a focus on shared success.
• Attention to Detail: Meticulous approach to data entry, documentation, and compliance.
• Problem‑Solving: Strong analytical skills to identify root causes and implement corrective actions.
• Customer‑Centricity: Passion for delivering exceptional service and building lasting relationships.
• Technical Proficiency: Advanced Excel skills, familiarity with ERP/CRM systems, and quick adaptation to new technologies.

Career Growth & Learning Opportunities

At brighthush, we are committed to your professional development. As a Customer Service Representative, you will:

• Gain exposure to the entire product lifecycle, from order processing to post‑surgical support.
• Participate in cross‑functional projects that drive process improvement and innovation.
• Access a robust learning platform that offers courses in supply chain, quality management, and regulatory compliance.
• Earn industry certifications such as APICS or ISO 13485 through our sponsorship program.
• Advance into roles such as Operations Analyst, Quality Assurance Specialist, or Customer Success Manager.

Work Environment & Culture

brighthush fosters a culture that values:

• Agility – We move fast, iterate quickly, and embrace change.
• Creativity – We encourage fresh ideas and innovative thinking.
• Collaboration – We work together across functions to achieve shared goals.
• Integrity – We conduct ourselves with honesty, transparency, and ethical standards.
• Inclusivity – We celebrate diverse perspectives and create an inclusive environment for all.

Even though you will be working remotely, you will be an integral part of a vibrant, supportive team that values open communication, continuous feedback, and mutual respect.

Compensation & Benefits

• Hourly Rate: $25–$27 per hour, commensurate with experience and location.
• Bonus & Stock: Eligible for performance‑based bonuses and stock‑option plans.
• Health & Wellness: Comprehensive medical, dental, and vision coverage.
• Retirement: 401(k) plan with company match.
• Paid Time Off: Generous vacation, sick leave, and paid holidays.
• Professional Development: Reimbursement for relevant certifications and training.
• Flexible Work Schedule: Remote work with flexible hours to support work‑life balance.

How to Apply

Ready to join a team that is changing the future of patient care? Submit your application through our careers portal or click the link below to apply directly. We look forward to learning how your skills and passion align with brighthush’s mission.

Apply to brighthush Today

Join the brighthush Team

At brighthush, you will be part of a mission‑driven organization that values innovation, integrity, and impact. If you are a proactive, customer‑focused professional who thrives in a fast‑paced environment, we invite you to bring your expertise to our remote Customer Service team. Together, we will help patients rise up and reach for the stars.