Customer Service Agent II – Multichannel Support Specialist for Healthcare Operations (Full‑Time, Utah)

About brighthush

brighthush is a leading provider of integrated health services, dedicated to delivering compassionate, high‑quality care to patients across Utah and beyond. With a mission to improve lives through innovation, collaboration, and patient‑centric solutions, brighthush has earned a reputation for excellence in both clinical and operational domains. Our shared services division supports a wide array of functions—Human Resources, Payroll, Accounts Payable, Supply Chain, and Revenue Cycle—ensuring that every team member has the tools and resources they need to thrive.

Position Overview

As a Customer Service Agent II, you will be the frontline of communication for brighthush’s patients, employees, providers, vendors, and partners. You will handle inquiries and service requests across multiple channels—phone, email, web portal, and more—delivering accurate, timely, and courteous responses that reflect our commitment to the highest standards of customer service and quality. Working collaboratively with cross‑functional teams, you will help identify opportunities for process improvement, build strong relationships, and uphold the privacy and safety of sensitive information in compliance with all local, state, and federal regulations.

Key Responsibilities

• Respond to incoming inquiries from patients, employees, providers, vendors, and other stakeholders via phone, email, web portal, and other communication channels.
• Provide accurate, timely, and professional information, ensuring each interaction meets or exceeds brighthush’s customer service and quality standards.
• Collaborate with Human Resources, Payroll, Accounts Payable, Supply Chain, and Revenue Cycle teams to resolve complex issues and streamline service delivery.
• Maintain detailed, accurate records of all interactions in the appropriate information systems and databases.
• Identify and document recurring problems, proposing actionable solutions to improve processes and reduce future incidents.
• Build and nurture collaborative relationships with peers, supervisors, and external partners to achieve departmental and corporate objectives.
• Operate office equipment—including multi‑line phones, printers, faxes, copiers, and scanners—efficiently and responsibly.
• Adhere to all privacy, security, and regulatory requirements, safeguarding confidential information at all times.
• Participate in continuous improvement initiatives, contributing ideas and feedback to enhance service quality and operational efficiency.
• Support the team during peak periods and unexpected disruptions, maintaining composure and prioritizing tasks effectively.

Essential Qualifications

• High school diploma or equivalent education/experience.
• Minimum of 1 year of experience in Human Resources, Payroll, Accounts Payable, Supply Chain, or Revenue Cycle functions.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and experience using electronic mail and database systems.
• Strong written and verbal communication skills, with the ability to explain complex or sensitive information clearly to diverse audiences, including non‑medical stakeholders.
• Excellent time‑management and organizational skills, capable of prioritizing assignments and meeting deadlines within standardized operating procedures.
• Demonstrated ability to work independently and as part of a team, handling multiple tasks in a dynamic environment with frequent interruptions.
• Proficiency in operating standard office equipment (phones, printers, copiers, scanners).
• Commitment to maintaining confidentiality and adhering to all privacy regulations.

Preferred Qualifications

• Additional experience in customer‑facing roles within healthcare or related industries.
• Knowledge of electronic health record (EHR) systems or other healthcare information technologies.
• Experience with process improvement methodologies such as Lean or Six Sigma.
• Multilingual capabilities, especially in Spanish or other widely spoken languages in Utah.
• Prior exposure to regulatory compliance frameworks (HIPAA, HITECH, etc.).

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting relationships.
• Analytical Thinking: Ability to assess situations, identify root causes, and recommend effective solutions.
• Adaptability: Comfortable navigating change and managing competing priorities in a fast‑paced environment.
• Team Collaboration: Skilled at working cross‑functionally and fostering a culture of cooperation.
• Attention to Detail: Meticulous in data entry, documentation, and compliance adherence.
• Technology Proficiency: Comfortable learning new software and troubleshooting basic technical issues.
• Professionalism: Demonstrates integrity, discretion, and a strong work ethic in all interactions.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Service Agent II, you will have access to a comprehensive learning and development program that includes:

• Onboarding training that covers brighthush’s culture, values, and operational processes.
• Ongoing skill‑building workshops in customer service excellence, healthcare compliance, and technology tools.
• Mentorship programs pairing you with experienced leaders across the organization.
• Clear career pathways that may lead to roles in Customer Experience Management, Process Improvement, or functional specialties such as Human Resources or Revenue Cycle.
• Support for professional certifications (e.g., Certified Customer Service Professional, Lean Six Sigma Green Belt).

Work Environment & Company Culture

brighthush fosters a collaborative, inclusive, and supportive workplace where every team member’s voice matters. Our culture is built on:

• Respect & Diversity: We celebrate differences and promote an environment where all employees feel valued.
• Innovation & Continuous Improvement: Employees are encouraged to challenge the status quo and propose creative solutions.
• Work‑Life Balance: Flexible scheduling options, wellness programs, and supportive policies help you thrive both personally and professionally.
• Community Engagement: Opportunities to volunteer and contribute to local health initiatives.

Compensation & Benefits

While the base hourly rate for this role ranges from $20.82 to $29.15, depending on location and experience, brighthush offers a comprehensive total rewards package that includes:

• Competitive salary commensurate with experience and market benchmarks.
• Health, dental, and vision insurance plans.
• Retirement savings plan with employer match.
• Paid time off, including vacation, sick leave, and holidays.
• Employee assistance programs and mental health resources.
• Professional development stipends and tuition reimbursement.
• Employee recognition programs and performance bonuses.

How to Apply

Ready to join a team that values excellence, collaboration, and patient‑centric care? Click the link below to submit your application and take the first step toward a rewarding career with brighthush.

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Closing Statement

At brighthush, we are committed to creating a healthier future for our patients, employees, and communities. As a Customer Service Agent II, you will play a pivotal role in ensuring that every interaction reflects our dedication to quality, compassion, and continuous improvement. If you are passionate about delivering outstanding service, thrive in a collaborative environment, and are eager to grow professionally, we encourage you to apply today. Join us and help shape the next generation of healthcare service excellence.