Customer Service Representative – Global Vision Care & Eyewear Industry – Brighthush – Full‑Time, Multilingual, High‑Impact Role

About Brighthush

Brighthush stands at the forefront of the eyewear and vision care sector, delivering premium lenses, frames, and sunglasses to consumers worldwide. With a presence in over 150 countries, we partner with iconic brands such as Ray‑Ban, Oakley, Persol, and Oliver Peoples, while also operating leading retail chains like Sunglass Hut, LensCrafters, and Target Optical. Our mission is to empower people to see the world clearly and stylishly, and we do so through innovation, quality, and an unwavering commitment to customer satisfaction.

Why Join Brighthush?

At Brighthush, you’ll be part of a global community of more than 200,000 dedicated professionals who are reshaping the eyewear industry. We value curiosity, collaboration, and a passion for excellence. In this role, you’ll have the opportunity to interact with customers across the globe, solve real‑world problems, and contribute to a brand that millions trust for their vision needs.

Position Overview

As a Customer Service Representative at Brighthush, you will be the first point of contact for our business clients. Your primary responsibility will be to handle inbound calls, process orders, resolve complaints, and provide product information with professionalism and empathy. You will work closely with cross‑functional teams to ensure a seamless customer experience and uphold Brighthush’s high service standards.

Key Responsibilities

• Answer inbound calls from new and existing business clients, ensuring a courteous and efficient experience.
• Process orders accurately and promptly, using Brighthush’s order management system.
• Troubleshoot and resolve customer complaints, identifying root causes and implementing effective solutions.
• Document all customer interactions in the CRM, maintaining accurate records of call types, issues, and resolutions.
• Follow up with customers regarding order status, shipping updates, and stock availability to keep them informed.
• Maintain service level agreements (SLAs) and uphold Brighthush’s customer service standards.
• Collaborate with sales, logistics, and product teams to resolve complex inquiries and improve processes.
• Participate in ongoing training and development programs to stay current on product knowledge and industry trends.
• Contribute to continuous improvement initiatives by sharing feedback and best practices.

Essential Qualifications

• High school diploma or equivalent.
• Minimum of 1 year of experience in a customer service, hospitality, or call center environment.
• Excellent telephone etiquette with a confident, clear, and professional speaking voice.
• Strong verbal and written communication skills, with the ability to listen actively and respond thoughtfully.
• Demonstrated ability to remain calm and composed when handling difficult customer situations.
• Excellent time‑management skills, capable of prioritizing tasks efficiently in a fast‑paced environment.
• Proficiency in Microsoft Office (Word, Excel) and comfortable navigating information systems and the internet.
• Team‑player mindset with strong interpersonal skills and a collaborative spirit.

Preferred Qualifications

• Higher education degree (associate’s or bachelor’s).
• Experience using SAP or similar enterprise resource planning (ERP) systems.
• Prior experience in the optical industry, with a solid understanding of Brighthush’s product portfolio.
• Fluency in Spanish or French (bilingual proficiency is a significant advantage).
• Knowledge of industry terminology and a passion for vision care.

Skills & Competencies

• Customer‑centric mindset: always putting the customer’s needs first.
• Problem‑solving: quickly diagnosing issues and finding effective solutions.
• Adaptability: thriving in a dynamic, evolving environment.
• Attention to detail: ensuring accuracy in order processing and documentation.
• Communication: clear, concise, and persuasive in both verbal and written forms.
• Collaboration: working seamlessly with cross‑functional teams.
• Technology proficiency: comfortable with CRM, ERP, and other digital tools.

Career Growth & Learning Opportunities

At Brighthush, we believe in nurturing talent and providing clear career pathways. As a Customer Service Representative, you will have access to:

• Structured onboarding and continuous training programs covering product knowledge, customer service excellence, and industry best practices.
• Mentorship from experienced leaders in sales, operations, and product development.
• Opportunities to transition into roles such as Sales Support, Operations Analyst, or Product Specialist.
• Participation in cross‑departmental projects that drive innovation and operational efficiency.
• Annual performance reviews that align your goals with Brighthush’s strategic objectives.

Work Environment & Culture

Brighthush fosters an inclusive, collaborative, and forward‑thinking culture. Our teams are empowered to bring fresh ideas to the table, and we celebrate diversity in all its forms. You’ll work in a modern, flexible environment that encourages work‑life balance, continuous learning, and personal growth.

Compensation, Perks, & Benefits

While specific compensation will be determined based on geography, experience, and qualifications, Brighthush offers a competitive total rewards package that may include:

• Base salary commensurate with market rates.
• Performance‑based bonuses or commission plans.
• Health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off, holidays, and flexible vacation policies.
• Employee discounts on Brighthush products and partner brands.
• Wellness programs, including gym memberships and mental health resources.
• Professional development budget for courses, certifications, and conferences.

How to Apply

Ready to bring your passion for customer service to a global leader in vision care? Click the link below to submit your application and join the Brighthush family.

Apply to Brighthush Today

Equal Opportunity Employer

Brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, disability, or any other protected characteristic.