Senior Customer Success Manager – SaaS Compliance & Regulatory Intelligence Solutions

About brighthush

brighthush is a mission‑driven technology leader that empowers organizations worldwide to protect people, products, and the planet. With more than three decades of expertise in regulatory intelligence and AI‑powered compliance solutions, we help our customers navigate complex environmental, chemical, and safety regulations while driving sustainable growth. Our global footprint and deep industry knowledge give us the agility of a startup and the stability of an industry pioneer.

Why Join brighthush?

At brighthush, you’ll be part of a culture that celebrates curiosity, collaboration, and impact. We blend cutting‑edge technology with a human‑centric approach, ensuring that every customer interaction is meaningful and transformative. Whether you’re a seasoned professional or an ambitious newcomer, you’ll find opportunities to learn, grow, and shape the future of compliance and sustainability.

Role Overview

We are looking for a Senior Customer Success Manager who can turn customer relationships into lasting partnerships and help clients fully leverage our evolving portfolio of solutions. In this role, you will partner closely with Account Managers, act as a trusted advisor, and guide customers through complex solutions, highlighting valuable features and supporting them in achieving their business objectives.

Key Responsibilities

• Build and nurture long‑term relationships with customer stakeholders across multiple industries, understanding their business priorities and aligning brighthush solutions to deliver measurable value.
• Educate and empower customers on product capabilities, delivering training sessions, workshops, and tailored onboarding experiences that accelerate adoption of new features and workflows.
• Drive adoption and engagement by creating and executing comprehensive customer success plans, proactively reaching out to stakeholders, and identifying upsell or cross‑sell opportunities.
• Collaborate for retention and growth by working hand‑in‑hand with two Account Managers to strengthen relationships, identify expansion opportunities, and contribute to renewal success.
• Anticipate and mitigate risks by monitoring engagement metrics, product usage, and customer feedback to spot potential churn signals early and coordinate timely solutions.
• Serve as the customer advocate within brighthush, sharing insights, feedback, and emerging needs with Product, Support, Onboarding, and Engineering teams to continuously improve the customer experience.
• Deepen product expertise across our suite, including Protect and Insight, and help customers discover capabilities that streamline their work and drive business outcomes.

Essential Qualifications

• 3+ years of experience in Customer Success, Account Management, client services, or software training within a SaaS, technology, or information services environment.
• Proven ability to build trust, communicate clearly, and translate product capabilities into practical value for diverse stakeholders.
• Experience guiding customers through software adoption, training, and achieving meaningful outcomes.
• Strong presentation and communication skills, with the ability to explain complex information in an approachable, actionable way.
• Excellent organizational skills, capable of coordinating meetings, managing competing priorities, and following through on commitments.
• Confidence in navigating challenging conversations, setting realistic expectations, and collaborating constructively with internal partners.
• Curiosity and adaptability, with a passion for learning new products and solving problems in an evolving environment.
• Working knowledge of Microsoft 365 (Excel, Outlook, Word, PowerPoint) and a willingness to learn new systems and tools.

Preferred Qualifications

• Experience supporting renewals, retention, or expansion in a recurring‑revenue business model.
• Familiarity with customer success metrics such as Net Revenue Retention (NRR), product adoption, and engagement scores.
• Hands‑on experience with Salesforce, Gong, or similar CRM and customer engagement platforms.
• Exposure to environmental, regulatory, compliance, chemical, or other complex B2B software solutions.
• Experience working with mid‑market or enterprise customers across multiple locations.
• Knowledge of AI‑enabled tools and an interest in leveraging emerging technology to enhance customer experiences.

Core Skills & Competencies

• Customer‑centric mindset with a passion for delivering exceptional service.
• Strategic thinking and the ability to translate customer goals into actionable plans.
• Strong analytical skills to interpret usage data and derive insights.
• Project management proficiency, ensuring timely delivery of initiatives.
• Excellent interpersonal skills, fostering collaboration across cross‑functional teams.
• Adaptability to thrive in a fast‑paced, evolving environment.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. You’ll have access to:

• Structured mentorship programs with senior leaders.
• Continuous learning resources, including certifications, workshops, and industry conferences.
• Clear career pathways within Customer Success, Product Management, and Enterprise Sales.
• Opportunities to lead cross‑functional projects and influence product strategy.

Work Environment & Culture

Our culture is built on transparency, collaboration, and a shared commitment to sustainability. Key highlights include:

• Fully remote work with flexible hours, supporting customers across Eastern and Central time zones.
• Hybrid options for those located near a brighthush office, fostering in‑person collaboration when desired.
• Regular virtual town halls, hackathons, and team‑building events.
• A focus on work‑life balance, with open PTO, parental leave, and wellness programs.
• Inclusive decision‑making processes that value diverse perspectives.

Compensation & Benefits

We offer a competitive total rewards package designed to attract and retain top talent:

• Base Salary & Variable Compensation – Estimated annual On‑Target Earnings (OTE) range from $78,000 to $84,000, depending on experience and location.
• Performance‑based incentives and potential equity, aligned with company and individual achievements.
• Health, dental, and vision insurance.
• Life insurance and disability coverage.
• 401(k) plan with company matching.
• Employee assistance program and voluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness).
• Open PTO, parental leave, and flexible work arrangements.

Location & Travel

This is a fully remote position supporting customers and internal partners across Eastern and Central time zones. If you are located near a brighthush office, a hybrid arrangement is available. The role requires 10–20% travel for client meetings, conferences, and internal events.

Join brighthush Today

If you are passionate about helping customers explore new possibilities, building lasting relationships, simplifying complex technology, and taking ownership to maximize value, we want to hear from you. Apply now and become part of a team that is redefining compliance, sustainability, and customer success on a global scale.