Customer Service Agent – Night Shift (Remote) – Elevate Your Career with brighthush

About brighthush

brighthush is a leading provider of innovative logistics and transportation solutions that connect people and businesses across the United States. With a commitment to excellence, we empower our clients to move forward—literally and figuratively—by delivering reliable, customer‑centric services that exceed expectations. Our culture is built on collaboration, continuous learning, and a passion for solving real‑world problems. As a fully remote, growth‑oriented organization, we offer the flexibility to work from anywhere while enjoying the support and resources of a global team.

Why Join brighthush?

• Impactful Work: Every call you handle directly influences the efficiency of our transportation network and the satisfaction of our clients.
• Remote Flexibility: Work from the comfort of your home, with a schedule that fits your lifestyle.
• Competitive Compensation: Earn a base salary that reflects your experience, plus performance‑based incentives.
• Comprehensive Benefits: Medical, dental, vision, 401(k) matching, paid time off, and more.
• Career Growth: Clear pathways to advance into senior support roles, team leadership, or specialized logistics positions.
• Inclusive Culture: A diverse, supportive environment where every voice is heard and valued.

Key Responsibilities

As a Customer Service Agent on the night shift, you will be the frontline representative for our clients and transportation partners. Your day‑to‑day tasks will include:

• Answering inbound calls and making outbound service calls to assess transportation needs.
• Engaging with clients, carriers, and internal stakeholders via phone and web‑based software.
• Accurately entering data into our CRM and ticketing systems to maintain up‑to‑date records.
• Diagnosing and troubleshooting issues that fall outside standard procedures, and escalating when necessary.
• Acting as a subject‑matter expert on our products, services, and policies.
• Maintaining high levels of customer satisfaction by delivering timely, courteous, and effective solutions.
• Participating in continuous improvement initiatives to streamline processes and enhance the customer experience.
• Adhering to all company policies, compliance standards, and security protocols.

Essential Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree preferred.
• Minimum of 1 year of customer service experience, preferably in a call center or logistics environment.
• Strong verbal and written communication skills in English.
• Proficiency with computer systems, including MS Office, web browsers, and CRM platforms.
• Ability to work independently, manage time effectively, and maintain focus during night hours.
• Excellent problem‑solving skills and a proactive attitude toward resolving customer issues.
• Experience with data entry and maintaining accurate records.

Preferred Qualifications

• Experience in the transportation, logistics, or supply‑chain industry.
• Knowledge of freight, shipping, or carrier management systems.
• Previous remote work experience with a proven track record of reliability.
• Multilingual abilities (Spanish, French, or other languages) are a plus.
• Certifications in customer service, call center operations, or logistics.

Skills & Competencies

• Customer‑Centric Mindset: A genuine desire to help customers and a commitment to delivering exceptional service.
• Technical Aptitude: Comfortable navigating multiple software applications and troubleshooting technical issues.
• Adaptability: Ability to handle changing priorities and unexpected challenges with composure.
• Team Collaboration: Willingness to share knowledge and support colleagues across time zones.
• Attention to Detail: Precision in data entry and documentation to ensure accuracy.
• Time Management: Efficiently balancing multiple tasks while meeting performance metrics.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Service Agent, you will have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Regular training sessions on new products, industry trends, and advanced customer‑service techniques.
• Internal mobility options to transition into senior support roles, team leadership, or specialized logistics positions.
• Opportunities to contribute to process‑improvement projects that shape the future of our operations.
• Access to a digital learning library, webinars, and certifications to broaden your skill set.

Work Environment & Culture at brighthush

Our remote work model empowers you to create a productive workspace that suits your lifestyle. We foster a culture of:

• Transparency: Open communication channels and regular company updates.
• Collaboration: Cross‑functional teams that share knowledge and celebrate successes.
• Well‑Being: Resources for mental and physical health, including wellness programs and flexible scheduling.
• Recognition: Employee appreciation events, spot bonuses, and public acknowledgment of achievements.
• Innovation: Encouragement to experiment, propose ideas, and drive change.

Compensation, Perks, and Benefits

While the exact figures may vary based on experience and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with experience.
• Performance‑based incentives tied to customer satisfaction and productivity metrics.
• Health, dental, and vision insurance plans with employer contributions.
• 401(k) retirement plan with company matching.
• Paid time off (PTO) and holiday schedule.
• Flexible work hours within the night shift window.
• Home‑office stipend to support a comfortable remote setup.
• Employee assistance program (EAP) for personal and professional support.

How to Apply

Ready to take the next step in your career? Submit your application through our online portal or send your résumé and cover letter directly to [email protected]. In your cover letter, highlight why you’re passionate about customer service, your experience in logistics or remote work, and how you thrive in a fast‑paced environment.

Join brighthush Today

At brighthush, we’re more than a logistics company—we’re a community that values innovation, integrity, and impact. As a Customer Service Agent on the night shift, you’ll play a pivotal role in ensuring our clients receive the highest level of support, even when the world is asleep. If you’re driven, customer‑focused, and eager to grow in a dynamic, remote setting, we want to hear from you. Apply now and help us move the world forward—one call at a time.