Customer Service Agent - Texas Remote

Job DetailsDescriptionCall Center AgentWe are in the People Business.What does that mean? It means we are constantly on the hunt for more of the best and brightest personalities to join our dynamic team.We think when it comes to customer service our agents should radiate our outgoing, friendly can-do attitudes.For the right person, that smile in their voice comes naturally.Sound like you? We want to speak with you!What are the benefits?Health, Dental, Vision401k SavingsEmployee Advancement, Career Path DevelopmentPromote from withinWeekly drawing (gift cards, electronics etc)Paid Time Off for ALL employees, starts earning from day 1!Casual environmentDailyPay Partner - get paid daily!What Will I Be Doing?Answering phones, emails, and live chat from customersProfessionally responding to customer inquiriesIdentifying, escalating priority issues, and reporting to high-level management.Following up on complicated customer interactions where required.Recording details of customer interactions (proficiently and accurately)Develop rapport with customers, with an upbeat and positive attitudeOffer solutions- not excusesWhat qualities do I have?Excellent customer service attitude.Ability to engage and tailor interactions with each customer, making their experience exceptionalFriendly, confident, and a self-starterStrong verbal and written communicatorPositive and quick troubleshooterWhat qualifications do I need?1 year of customer service-related experience (preferred)1 year of call center (preferred)Basic knowledge of computers navigation, 30words per minute, copy / paste, open tabs (required)Excellent grammar, punctuation, and spelling (required)We are searching for confident, self-starters who want to bring positivity and a great experience to our customers.While the position is multi-faceted, it boils down to being the customer's first point of contact and representing our brand values through phone calls, emails, and live chat interactions.TXCXNotice of Equal Opportunity and Accommodation for Applicants with DisabilitiesConnexus Resource Group is committed to providing equal employment opportunities to all qualified individuals, including individuals with disabilities.If you require a reasonable accommodation to complete this application or to participate in any part of the application or hiring process, please contact our Human Resources department at.Requests for accommodation will be considered on a case-by-case basis in accordance with applicable federal, state, and local laws, including the Americans with Disabilities Act (ADA).Providing this information is voluntary and will be kept confidential as required by law..