Customer Service Associate – Remote Bilingual Insurance Claims & Assistance Specialist at brighthush

Welcome to brighthush – Where Ambition Meets Opportunity

At brighthush, we’re more than a name on a jingle; we’re a purpose‑driven community that delivers peace of mind when it matters most. Our award‑winning, high‑performance culture thrives on creativity, accountability, and bold solutions that make a real difference in the lives of our customers. Whether it’s an auto claim, a home loss, a motorhome incident, or roadside assistance, brighthush is the trusted partner that guides people through challenging moments with empathy and expertise.

We believe growth is not just a corporate objective—it’s a way of life for every individual on our team. From continuous learning opportunities to clear pathways for promotion, brighthush invests in your professional development while you help us shape the future of insurance service excellence. Join a supportive, inclusive community where every voice is heard, every background is celebrated, and every day brings a chance to make a meaningful impact.

Position Overview – Remote Customer Service Associate

As a Remote Customer Service Associate at brighthush, you will be the first friendly voice our customers hear when they need assistance. You’ll handle inbound calls, guide claimants through the process, set clear expectations, and ensure every interaction is documented with precision. This role is fully remote, offering flexible shift options, but requires a dedicated, noise‑free workspace and a reliable internet connection.

Our training program is comprehensive, paid, and designed to equip you with the knowledge and confidence to excel from day one. You’ll work closely with a supportive supervisor and a collaborative team that values continuous improvement and celebrates success.

Key Responsibilities

• Answer inbound customer calls with professionalism, empathy, and a solution‑focused mindset.
• Assist customers across a spectrum of insurance products, including auto, home, motorhome, and roadside assistance claims.
• Guide claimants through each step of the claims process, clearly communicating timelines, required documentation, and next steps.
• Accurately document all interactions in brighthush’s CRM system, ensuring compliance with internal policies and regulatory standards.
• Identify opportunities to upsell or cross‑sell relevant brighthush services when appropriate, always prioritizing the customer’s best interest.
• Collaborate with team members and supervisors to share best practices, troubleshoot complex cases, and continuously improve service quality.
• Participate in scheduled training sessions, role‑plays, and performance reviews to refine communication skills and product knowledge.
• Maintain a high level of attendance and punctuality, adhering to assigned shift schedules and break times.
• Provide feedback on process improvements and contribute ideas that enhance the overall customer experience.

Essential Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree preferred.
• Minimum of 1‑2 years of experience in a customer‑facing role, preferably within insurance, financial services, or a related field.
• Exceptional verbal communication skills with a clear, friendly, and confident telephone presence.
• Strong attention to detail and ability to accurately document information in real time.
• Proficiency with standard office software (Microsoft Office, Google Workspace) and comfort learning new technology platforms.
• Self‑motivated, disciplined, and able to thrive in a remote work environment.
• Reliable high‑speed internet connection, dedicated workspace, and personal chair/desk.
• Fluency in reading and speaking Spanish is a strong advantage; eligible candidates may receive a 10% pay differential.

Preferred Qualifications

• Previous experience handling insurance claims or roadside assistance inquiries.
• Certification in customer service excellence (e.g., CCSP, HDI Customer Service Representative).
• Experience with CRM platforms such as Salesforce, Zendesk, or proprietary brighthush systems.
• Demonstrated ability to manage multiple tasks simultaneously while maintaining high quality standards.
• Multilingual abilities beyond Spanish (e.g., French, Mandarin) are considered a plus.

Core Skills & Competencies

• Empathy & Active Listening: Ability to understand customer emotions and respond with genuine care.
• Problem Solving: Quickly assess situations, identify root causes, and propose effective solutions.
• Time Management: Efficiently handle call volume while adhering to service level agreements.
• Adaptability: Comfortable navigating changing policies, new product launches, and evolving technology.
• Team Collaboration: Willingness to share knowledge, support peers, and contribute to a positive team dynamic.
• Accountability: Own your performance metrics and continuously seek ways to improve.

Compensation, Benefits & Perks

Starting Pay: $18.23 – $20.66 per hour, commensurate with geographic location and relevant experience.

Spanish Bilingual Differential: Eligible candidates receive an additional 10% pay increase.

In addition to competitive hourly wages, brighthush offers a comprehensive benefits package that includes:

• Health, dental, and vision insurance with multiple plan options.
• Life and accidental death & dismemberment coverage.
• Paid time off (PTO), sick leave, and paid holidays.
• 401(k) retirement plan with company match.
• Employee Assistance Program (EAP) for mental health and wellness support.
• Tuition reimbursement and professional development stipends.
• Volunteer time off (VTO) to participate in community service projects.
• Recognition programs that celebrate outstanding performance and tenure milestones.

Career Growth & Learning Opportunities

brighthush is committed to nurturing talent from within. As a Customer Service Associate, you will have clear pathways to advance into roles such as:

• Senior Claims Specialist
• Team Lead or Supervisor
• Quality Assurance Analyst
• Training & Development Coordinator
• Operations Manager

Our structured career development framework includes regular performance reviews, mentorship programs, and access to a robust library of e‑learning courses covering insurance fundamentals, advanced communication techniques, and leadership skills.

Work Environment & Culture at brighthush

Even though this position is remote, you’ll feel the pulse of brighthush’s vibrant culture every day. Our core values—Integrity, Innovation, Inclusion, and Impact—guide every interaction, both internal and external. We celebrate diversity, champion equity, and foster an environment where every employee can bring their authentic self to work.

Key cultural highlights include:

• Virtual Community Events: Regular coffee chats, wellness challenges, and holiday celebrations that keep remote teams connected.
• Recognition Boards: Real‑time shout‑outs and digital badges for exceptional service.
• Inclusive Leadership: Leaders who actively solicit feedback, mentor emerging talent, and model transparent communication.
• Social Responsibility: Brighthush partners with local charities and encourages employees to volunteer, offering paid VTO to support causes you care about.

Training & Onboarding Schedule

Start Date: Monday, January 25, 2027

Paid Training: 8 weeks, Monday‑Friday, 8:00 AM – 4:45 PM Central Time / 9:00 AM – 5:45 PM Eastern Time.

During training you will:

• Learn brighthush’s product portfolio and claims processes.
• Master the CRM and call handling tools.
• Develop active listening and de‑escalation techniques through role‑play.
• Receive real‑time coaching from experienced supervisors.
• Complete assessments to ensure readiness for live calls.

Location Requirements & Future Promotion Eligibility

This role is fully remote, but to be eligible for future promotional opportunities you must reside within 50 miles of one of the following brighthush office locations:

• 5665 North Kraft Lake Drive, Caledonia, MI 49316
• 10200 Abilities Way, Kansas City, KS 66111
• 7340 W. Memorial Road, Oklahoma City, OK 73142
• 11330 Olive Blvd, St. Louis, MO 63141

How to Apply

If you’re ready to make your mark, help customers navigate life’s unexpected moments, and grow your career with a forward‑thinking, purpose‑driven organization, we want to hear from you. Click the link below to submit your application through our secure portal.

Apply To This Job

Join brighthush Today

At brighthush, helping others isn’t just a tagline—it’s the heart of everything we do. By joining our team, you’ll become part of a dynamic, inclusive community that values your unique perspective and empowers you to deliver exceptional service every day. Take the next step in your career, enjoy a supportive remote work environment, and contribute to a company that truly makes a difference.

Apply now and start your journey with brighthush—where ambition meets opportunity.