Temporary Outbound Customer Care Specialist – Remote Volunteer Engagement & Fundraising Support (Temp Position)

About brighthush – A Legacy of Saving Lives

Since its founding in 1924, brighthush has been at the forefront of the fight against cardiovascular disease, cutting related deaths by more than half. While that achievement is monumental, the journey is far from over. Today’s health challenges demand fresh ideas, relentless passion, and a workforce that believes every interaction can make a difference. At brighthush, we’re not just an organization—we’re a movement dedicated to creating a healthier future for every individual, family, and community. If you’re driven by purpose, thrive in a collaborative environment, and want to see the tangible impact of your work, you’ve found the right place.

Why This Role Matters

Our volunteers are the lifeblood of brighthush’s mission. They recruit new supporters, raise essential funds, and amplify our message across the nation. As a Temporary Outbound Customer Care Specialist, you will be the friendly voice that thanks, supports, and energizes these volunteers. Your outreach will reinforce their commitment, celebrate their achievements, and ensure they feel valued—fueling the cycle of engagement that powers brighthush’s life‑saving initiatives.

Position Overview

This is a fully remote, temporary position offering a competitive hourly wage of $17.50. You will work Monday through Friday, 8:30 am – 5:00 pm Central Time, with a complete home‑office setup—including laptop, monitor, keyboard, mouse, and headset—provided by brighthush. The role is designed for individuals who excel at empathetic communication, enjoy building relationships over the phone, and can thrive in a structured yet flexible environment.

Key Responsibilities

• Make outbound calls to volunteers who have participated in recruitment or fundraising activities, expressing gratitude and offering ongoing support.
• Document each interaction in brighthush’s CRM system, noting volunteer feedback, concerns, and opportunities for further engagement.
• Identify volunteers who may benefit from additional resources, training, or recognition programs and route them to the appropriate internal teams.
• Collaborate with the Volunteer Engagement and Fundraising departments to align outreach scripts with current campaigns and strategic priorities.
• Maintain a high level of professionalism, empathy, and brand consistency in every conversation, reflecting brighthush’s values of compassion, integrity, and excellence.
• Participate in weekly team huddles and performance reviews to share insights, celebrate successes, and continuously improve outreach effectiveness.
• Adhere to all compliance, privacy, and data‑security policies governing volunteer information.
• Provide feedback on script effectiveness and suggest enhancements based on real‑world interactions.

Essential Qualifications

• High school diploma or equivalent; some college coursework or a degree is a plus.
• Minimum of 1‑2 years of experience in customer service, call‑center operations, or volunteer coordination.
• Exceptional verbal communication skills with a warm, engaging telephone presence.
• Demonstrated ability to handle high‑volume outbound calling while maintaining accuracy and empathy.
• Proficiency with standard office software (Microsoft Office, Google Workspace) and comfort learning new CRM platforms.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Self‑motivated, reliable internet connection, and a quiet, professional home workspace.

Preferred Qualifications

• Experience in nonprofit or health‑focused organizations, especially those centered on volunteer engagement.
• Familiarity with fundraising concepts and donor stewardship practices.
• Previous exposure to remote work environments and virtual collaboration tools (e.g., Zoom, Slack, Microsoft Teams).
• Certification or training in customer experience, communication, or related fields.
• Multilingual abilities, particularly in Spanish, to broaden outreach capabilities.

Core Skills & Competencies

• Empathy & Active Listening: Ability to understand volunteer motivations and respond with genuine appreciation.
• Persuasive Communication: Skill in delivering clear, concise messages that inspire continued involvement.
• Attention to Detail: Accurate data entry and meticulous record‑keeping to ensure reliable reporting.
• Problem‑Solving: Quick identification of volunteer concerns and routing them to the right resources.
• Time Management: Efficiently balancing call volume targets with quality interactions.
• Tech Savvy: Comfortable navigating web‑based platforms, troubleshooting minor technical issues, and adapting to new software.

Learning & Development Opportunities

At brighthush, we invest heavily in the growth of our people. As part of your onboarding and ongoing development, you will receive:

• Access to brighthush, our award‑winning corporate university, offering courses on communication, volunteer management, and health advocacy.
• Live virtual workshops led by senior leaders and subject‑matter experts.
• Mentorship pairing with an experienced Volunteer Engagement Coordinator.
• Opportunities to cross‑train with fundraising, marketing, and community outreach teams.
• Regular performance feedback and a clear pathway to permanent or advanced roles within brighthush.

Compensation, Perks & Benefits

While this is a temporary assignment, brighthush ensures you receive a comprehensive package that supports both professional and personal well‑being:

• Hourly Rate: $17.50 per hour, paid bi‑weekly.
• Remote Work Stipend: Full home‑office equipment (laptop, monitor, keyboard, mouse, headset) provided at no cost.
• Flexible Scheduling: Consistent Monday‑Friday hours (8:30 am – 5:00 pm CT) to help you maintain work‑life harmony.
• Health & Wellness Resources: Access to virtual wellness programs, mental‑health counseling, and fitness discounts.
• Paid Time Off: Pro‑rated vacation and sick leave for the duration of the temporary contract.
• Employee Assistance Program (EAP): Confidential support for personal or professional challenges.
• Recognition Programs: Opportunities to be highlighted in #brighthushLife social channels for outstanding volunteer support.

Culture & Work Environment at brighthush

Our culture is built on three pillars: purpose, people, and progress. When you join brighthush, you become part of a community that:

• Values Impact: Every call you make contributes directly to the health of communities nationwide.
• Celebrates Diversity: We embrace varied perspectives, backgrounds, and experiences, believing they fuel innovation.
• Encourages Collaboration: Even in a remote setting, you’ll connect daily with teammates through virtual coffee chats, brainstorming sessions, and cross‑functional projects.
• Prioritizes Well‑Being: From flexible scheduling to mental‑health days, we understand that a healthy employee is a high‑performing employee.
• Fosters Continuous Learning: Whether you’re mastering a new CRM or exploring advanced communication techniques, brighthush provides the tools and time to grow.

Career Path & Advancement

While this role is temporary, it serves as a launchpad for a long‑term career at brighthush. High‑performing specialists often transition into:

• Volunteer Engagement Manager
• Fundraising Operations Analyst
• Customer Experience Team Lead
• Remote Training & Development Coordinator
• Program Operations Specialist for national health initiatives

Our internal mobility program ensures that talent is recognized and rewarded, giving you clear visibility into future opportunities.

Application Process

Ready to make a meaningful impact while advancing your career? Follow these steps:

1. Prepare an up‑to‑date resume highlighting relevant customer‑service or volunteer‑outreach experience.
2. Craft a brief cover letter that explains why you’re passionate about supporting volunteers and how your communication style aligns with brighthush’s mission.
3. Submit your application through the link below. Our recruiting team reviews submissions on a rolling basis, so early applications are encouraged.

Apply To This Job

Join the #brighthushLife Movement

At brighthush, you’re more than an employee—you’re a catalyst for change. By thanking and empowering our volunteers, you help sustain the lifeblood of our mission and bring us one step closer to a world where cardiovascular disease is a thing of the past. If you’re ready to lend your voice, your compassion, and your drive to a cause that truly matters, we want to hear from you.

Take the next step. Apply today and become an essential part of brighthush’s journey toward a healthier future for all.