Customer Success Coordinator – Early‑Career Talent for Dynamic Post‑Sale Journey Management & Cross‑Functional Support at brighthush

About brighthush

At brighthush, we are redefining the automotive and mobility ecosystem through a powerful, cloud‑based software platform that empowers dealerships and original equipment manufacturers (OEMs) to run every facet of their business from acquisition to after‑sales service. Our SaaS solution streamlines the entire vehicle lifecycle—sales, financing, insurance, repair, and maintenance—by automating critical workflows and delivering a seamless, customer‑centric experience. As a result, our partners sell more cars, service more vehicles, and achieve stronger financial performance.

We are proud to be a technology‑driven leader that blends deep industry expertise with innovative cloud capabilities. Our culture celebrates curiosity, collaboration, and continuous learning, and we are committed to building a diverse, inclusive workplace where every voice matters. Join us and become part of a fast‑growing team that is shaping the future of automotive retail.

Position Overview

The Customer Success Coordinator (CSC) is an early‑career, high‑impact role designed to support the post‑sale customer journey across adoption, utilization, market expansion, account health, and retention. Rather than being tied to a permanent book of business, the CSC provides flexible capacity across the Customer Success organization, stepping in during leave‑of‑absence coverage, high‑volume administrative cycles, proactive account reviews, data‑hygiene initiatives, and targeted at‑risk customer activities.

Working closely with Lead Customer Success Managers (CSMs), Regional Managers, and cross‑functional partners, you will gain deep exposure to the end‑to‑end customer lifecycle, sharpen operational discipline, and help ensure that brighthush’s customers receive consistent, proactive, and value‑driven support.

Key Responsibilities

Data Management & Visibility

• Curate and maintain high‑quality customer data, ensuring accuracy of account information, attributes, contacts, notes, sentiment, and risk indicators within brighthush tools (including our proprietary CRM and other CS tooling).
• Perform regular data‑hygiene audits to identify missing fields, outdated information, and inconsistencies.
• Develop and deliver clear, concise reports that summarize customer health, adoption, utilization, engagement, and risk metrics.
• Prepare account‑level insights that enable CSMs and leadership to spot trends, gaps, opportunities, and areas requiring immediate action.
• Monitor priority lists for declining utilization, negative health scores, unresolved issues, upcoming renewals, and other risk signals.

Retention & Success Planning

• Support research, documentation, timeline creation, issue tracking, and preparation for save/recovery discussions.
• Coordinate follow‑up activities and internal updates tied to retention plans, ensuring all stakeholders are aligned.
• Assist in the creation of account plans and Success Plans that outline objectives, milestones, and success metrics.
• Help assemble data, usage insights, and draft materials for Executive Business Reviews (EBRs), surfacing observations and recommended next steps for regional leadership.
• Execute assigned Success Plays and tasks on priority accounts, tracking progress and reporting outcomes.

Flexible Team Support

• Provide temporary coverage during leaves of absence, high‑volume administrative periods, and targeted retention drives.
• Maintain continuity for regional teams when capacity gaps arise, ensuring no disruption to the customer experience.
• Absorb feedback and coaching from Lead CSMs and seasoned team members to build the competencies needed for future book‑of‑business ownership.

Essential Qualifications

• Education: Bachelor’s degree (BA/BS) or equivalent professional experience.
• Communication: Exceptional written and verbal communication skills, with the ability to convey complex information clearly and persuasively.
• Urgency & Detail Orientation: High sense of urgency, strong organization, meticulous attention to detail, and a relentless focus on follow‑through.
• Time Management: Proven ability to prioritize multiple tasks, manage competing deadlines, and deliver high‑quality work under pressure.
• Data Comfort: Comfortable working with data, dashboards, and customer information; adept at extracting insights from spreadsheets and visualizing trends.
• Technical Proficiency: Proficient with the brighthush suite (formerly Microsoft Office), especially spreadsheet and presentation tools.
• CRM Experience: General familiarity with CRM platforms; experience with brighthush (formerly Salesforce) or similar tools is a plus.
• Collaboration: Ability to work across multiple priorities and stakeholders, building strong relationships with internal teams and external customers.
• Growth Mindset: Curiosity, coachability, and a genuine desire to develop a career in Customer Success.
• Professional Judgment: Sound decision‑making when handling sensitive customer and account information.
• Experience: 1–2 years of professional experience in customer success, support, training, or any client‑facing role; internships, campus leadership, sales, or account coordination experience are also valuable.

Preferred Qualifications & Experience

• Background in SaaS, automotive retail, CRM, call center, customer care, implementation, or business operations.
• Exposure to customer health scoring, adoption reporting, or retention workflows.
• Experience preparing executive‑level presentations, summaries, and data‑driven decks.
• Familiarity with data visualization tools (e.g., Power BI, Tableau) or analytics platforms.
• Demonstrated ability to translate raw data into actionable recommendations.

Core Skills & Competencies for Success

• Analytical Thinking: Ability to dissect complex data sets, identify patterns, and translate findings into strategic actions.
• Customer‑Centric Mindset: Passion for delivering value and ensuring customers achieve their desired outcomes.
• Collaboration & Influence: Strong interpersonal skills to partner with CSMs, regional leaders, product, and engineering teams.
• Adaptability: Thrive in a fast‑changing environment, quickly shifting focus as business priorities evolve.
• Problem Solving: Proactive in identifying issues, proposing solutions, and driving resolution.
• Technology Fluency: Comfort navigating SaaS platforms, CRM systems, and data‑centric tools.

Career Growth & Learning Opportunities

At brighthush, the CSC role is a launchpad for a rewarding career in Customer Success. You will receive:

• Structured mentorship from senior CSMs and regional leaders.
• Access to a comprehensive learning portal covering SaaS fundamentals, automotive industry trends, data analytics, and advanced customer success methodologies.
• Opportunities to lead small‑scale success initiatives, gradually building a personal book of business.
• Clear career pathways toward Senior Customer Success Manager, Account Manager, or specialized roles in Product Enablement and Customer Experience.
• Cross‑functional exposure to Product, Sales, Marketing, and Engineering, broadening your business acumen.

Work Environment & Culture at brighthush

We operate in a hybrid, remote‑first model, with the expectation that you are located in the Central or Mountain time zones and can travel 25%–50% of the time for on‑site engagements, regional meetings, and customer visits. Our culture is built on:

• Transparency: Open communication channels, regular town halls, and clear visibility into company goals.
• Inclusivity: Diverse teams where every perspective is valued, and inclusive practices are embedded in hiring, promotion, and daily collaboration.
• Innovation: Encouragement to experiment, share ideas, and contribute to product enhancements that directly impact our customers.
• Work‑Life Balance: Flexible schedules, generous paid time off, and wellness programs that support mental and physical health.

Compensation, Perks & Benefits

While exact figures are tailored to experience and market benchmarks, successful candidates can expect a competitive base salary, performance‑based bonuses, and a comprehensive benefits package that includes:

• Medical, dental, and vision coverage.
• 401(k) plan with company match.
• Paid parental leave and family‑friendly policies.
• Professional development stipend for certifications, conferences, or coursework.
• Technology allowance for home office setup.
• Employee assistance program and mental‑health resources.
• Company‑wide events, virtual happy hours, and volunteer opportunities.

How to Apply

If you are a proactive, data‑driven professional eager to make a tangible impact on customer success and grow within a market‑leading SaaS organization, we want to hear from you. Click the link below to submit your application and start your journey with brighthush today.

Apply To This Job

Join brighthush – Drive Success, Shape the Future

At brighthush, every customer interaction is an opportunity to create value, build trust, and accelerate growth. As a Customer Success Coordinator, you will be at the heart of that mission, turning data into insight, insight into action, and action into lasting relationships. Take the next step in your career and become part of a team that is passionate about innovation, excellence, and the people we serve.

We look forward to welcoming you to the brighthush family!