Customer Service Associate – Remote Claims Support Specialist (Bilingual Preferred) – Join brighthush’s Award‑Winning Team

Welcome to brighthush – Where Purpose Meets Performance

At brighthush we believe that ambition is most powerful when it serves a greater purpose. As a leading provider of insurance solutions, we deliver peace of mind to millions of customers when they need it most. Our iconic brand is recognized not just for a memorable jingle, but for a culture that champions creativity, accountability, and bold problem‑solving. Every day, our teams across the nation collaborate to turn challenges into opportunities, learning from each experience and measuring the real impact we have on the lives of the people who trust us.

We are an award‑winning, equal‑opportunity employer committed to building a supportive community where every voice matters. Whether you’re just starting your career or looking to deepen your expertise, brighthush offers a vibrant environment where growth isn’t a goal—it’s a way of life.

Why This Role Is a Game‑Changer

As a Remote Customer Service Associate – Claims Support you will be the first friendly voice our customers hear during some of their most stressful moments. From auto accidents to homeowner emergencies, you’ll guide them through the claims journey, set clear expectations, and provide the reassurance that only a compassionate, well‑trained professional can deliver. This position blends high‑impact customer interaction with the flexibility of a fully remote work setting, allowing you to thrive from the comfort of your own dedicated workspace.

Key Responsibilities – What Your Day Will Look Like

• Inbound Call Management: Answer incoming telephone inquiries in the Claims Contact Center with professionalism and empathy.
• Claims Initiation: Gather preliminary loss information from agents, insureds, and third parties to start auto and homeowner claims.
• Process Explanation: Clearly articulate the claims process to customers, ensuring they understand each step and feel supported.
• Service Authorization: Authorize essential services such as roadside assistance, rental cars, or temporary housing when appropriate.
• Status Updates: Provide accurate, timely updates on the status of existing claims, addressing any questions or concerns.
• Documentation Excellence: Meticulously document every interaction in the claim file, maintaining a complete and accurate record.
• Continuous Learning: Participate in intermittent training sessions and incorporate new information into daily tasks to stay current with policy changes and system upgrades.
• Team Collaboration: Work closely with a dedicated supervisor and a diverse team of peers, sharing best practices and supporting one another’s success.

Essential Qualifications – What You Bring to the Table

• Communication Mastery: Strong verbal communication and active listening skills; ability to convey complex information in a clear, friendly manner.
• Language Proficiency: Proficient in written and spoken English. Spanish‑bilingual candidates are highly valued and eligible for a 10% pay differential (must be fluent in reading and speaking Spanish).
• Accountability: Demonstrated personal responsibility for actions and outcomes, with a proactive approach to problem solving.
• Adaptability: Flexibility to thrive in a fast‑paced, dynamic environment while maintaining composure under pressure.

Preferred Experience & Skills – Give Yourself an Edge

• Previous customer service experience, especially in a contact‑center setting.
• Familiarity with remote work environments and self‑motivation to stay productive.
• Technical aptitude: comfortable navigating multiple systems, computer screens, and communication platforms simultaneously.
• Basic troubleshooting skills for connectivity issues.
• Typing speed of at least 30 WPM with 90% accuracy (a typing assessment will be administered during the hiring process).
• Experience with insurance claims or related financial services is a plus, but not required.

Education Requirements

A high school diploma or equivalent is required. Additional certifications or coursework in customer service, communications, or insurance fundamentals are advantageous but not mandatory.

Compensation & Benefits – What You’ll Earn

• Starting Pay: $18.23 – $20.66 per hour, based on geographic location and relevant experience.
• Bilingual Differential: Spanish‑fluent associates receive an additional 10% pay boost.
• Paid Training: Three weeks of comprehensive, paid training (Monday‑Friday, 8:00 AM‑4:30 PM Central / 9:00 AM‑5:30 PM Eastern).
• Health & Wellness: Medical, dental, vision, and prescription coverage with multiple plan options.
• Retirement Savings: 401(k) with company match to help you build long‑term financial security.
• Paid Time Off: Generous vacation, sick leave, and holidays to support work‑life balance.
• Professional Development: Access to online learning platforms, tuition reimbursement, and internal career‑advancement programs.
• Employee Assistance Program: Confidential counseling, legal resources, and financial planning services.
• Volunteer Opportunities: Paid volunteer days and organized community service projects that align with brighthush’s purpose‑driven mission.

Work Environment & Culture at brighthush

Our remote workforce is built on trust, autonomy, and collaboration. While you’ll be working from home, you’ll never feel isolated. brighthush provides:

• Dedicated Support: A knowledgeable supervisor and a peer network that celebrates wins and tackles challenges together.
• Technology Stack: State‑of‑the‑art communication tools, secure VPN access, and a stipend for home‑office equipment.
• Inclusive Culture: A commitment to diversity, equity, and inclusion where every background is respected and represented.
• Recognition Programs: Quarterly awards, spot bonuses, and public acknowledgment for outstanding service.
• Wellness Initiatives: Virtual fitness classes, mindfulness sessions, and ergonomic assessments to keep you healthy.

Physical Demands & Remote Workspace Requirements

Even though the role is virtual, there are some physical expectations:

• Sitting or standing for extended periods (up to a full shift).
• Occasional reaching overhead, bending, twisting, and lifting objects up to 10 lb without assistance.
• Maintaining a quiet, distraction‑free workspace with reliable internet connectivity.

Career Path & Growth Opportunities

Starting as a Claims Customer Service Associate opens doors to a variety of career trajectories within brighthush:

• Claims Adjuster: Advance to handling complex claims with greater autonomy.
• Team Lead / Supervisor: Lead a group of associates, coaching them to deliver exceptional service.
• Specialized Roles: Move into areas such as fraud investigation, underwriting support, or product development.
• Corporate Development: Leverage internal training programs to transition into corporate strategy, marketing, or technology functions.

Our internal mobility program encourages employees to explore new roles, and we provide mentorship, tuition assistance, and certification support to help you achieve your professional aspirations.

How to Apply – Take the First Step Toward a Meaningful Career

If you’re ready to make a tangible difference in people’s lives while growing your own skill set, we want to hear from you. Apply today and become part of a community that values purpose, performance, and personal development.

Connect With brighthush

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