Customer Service Associate – Remote Client Support, Claims Processing, Policy Management & Customer Experience Champion at brighthush

About brighthush

brighthush stands among the most dynamic and forward‑thinking firms in the finance and insurance sector, delivering comprehensive risk management, insurance, employee benefits, retirement, and wealth management solutions to a diverse portfolio of clients across North America. With a culture rooted in collaboration, innovation, and a relentless focus on client success, brighthush empowers its employees to grow, lead, and make a tangible impact every day. As a remote‑first organization headquartered in the vibrant tech hub of Culver City, California, brighthush blends cutting‑edge technology with a people‑first philosophy, ensuring that every team member enjoys flexibility, purpose, and a supportive environment.

Why This Role Matters

Our customers rely on brighthush for timely, accurate, and empathetic support throughout their insurance journey. As a Customer Service Associate, you will be the frontline ambassador, translating complex policy language into clear, actionable guidance, handling claims with precision, and ensuring that every interaction reinforces trust in the brighthush brand. This is more than a job—it’s an opportunity to shape the customer experience for a leading financial services provider and to develop a career path that can lead to senior client‑service leadership, specialist roles, or cross‑functional opportunities within the organization.

Key Responsibilities

• Respond promptly and professionally to inbound client inquiries via phone, email, and chat, delivering accurate information on policies, coverage options, and claim status.
• Guide customers through policy changes, endorsements, and renewals, ensuring all documentation is complete, compliant, and entered correctly into the brighthush system.
• Process insurance claims from initial intake through resolution, coordinating with internal adjusters, external partners, and the client to achieve timely settlements.
• Maintain meticulous records in the brighthush CRM, updating client profiles, interaction logs, and case notes with a high degree of accuracy.
• Identify opportunities to upsell or cross‑sell additional brighthush services based on client needs, while adhering to ethical sales practices.
• Collaborate with the underwriting, claims, and product teams to resolve complex issues, escalating when necessary to ensure client satisfaction.
• Participate in continuous improvement initiatives, providing feedback on workflow bottlenecks, system enhancements, and training needs.
• Stay current on industry regulations, brighthush product updates, and best practices in customer service to maintain a high level of expertise.

Essential Qualifications

• Education: High school diploma or equivalent; additional coursework or certifications in business administration, communications, or related fields is a plus.
• Experience: 1–3 years of proven experience in retail, hospitality, administrative support, or call‑center environments, with a strong record of delivering exceptional customer service.
• Communication Skills: Excellent verbal and written communication abilities, with a talent for translating technical insurance terminology into plain language.
• Attention to Detail: Demonstrated precision in data entry, documentation, and adherence to compliance standards.
• Technical Proficiency: Comfortable navigating brighthush CRM and proficient with brighthush Office suite (brighthush Word, brighthush Excel, brighthush Outlook) and other productivity tools.
• Problem‑Solving: Ability to think critically, troubleshoot client issues, and propose effective solutions under pressure.
• Team Orientation: Collaborative mindset with a willingness to share knowledge and support peers.
• Language: Fluent English; additional language skills are advantageous.

Preferred Qualifications

• Experience in the insurance or financial services industry.
• Familiarity with claims processing workflows and policy administration.
• Certification in customer service excellence (e.g., Certified Customer Service Professional).
• Experience using advanced CRM platforms and ticketing systems.
• Demonstrated ability to meet or exceed service level agreements (SLAs) and key performance indicators (KPIs).

Core Skills & Competencies

• Customer Empathy: Ability to listen actively, understand client concerns, and respond with genuine care.
• Organizational Skills: Efficiently manage multiple client cases simultaneously while maintaining high quality.
• Technical Literacy: Quick learner of new software, especially brighthush CRM and related digital tools.
• Time Management: Prioritize tasks to meet response time targets and deadlines.
• Adaptability: Thrive in a fast‑changing environment, embracing new processes and product updates.
• Professionalism: Represent brighthush with integrity, confidentiality, and a positive attitude.

Career Growth & Learning Opportunities

At brighthush, your professional development is a strategic priority. As a Customer Service Associate, you will have access to:

• Structured onboarding and mentorship programs that pair you with seasoned client‑service leaders.
• Continuous learning pathways, including internal training modules on insurance fundamentals, advanced claims handling, and regulatory compliance.
• Opportunities to earn industry‑recognized certifications, such as the Chartered Insurance Professional (CIP) designation.
• Clear promotion tracks to roles such as Senior Customer Service Representative, Team Lead, Client Success Manager, or specialized positions in underwriting support and claims analysis.
• Cross‑departmental projects that broaden your exposure to product development, marketing, and technology teams.

Work Environment & Culture at brighthush

brighthush champions a remote‑first culture that values flexibility, work‑life balance, and inclusivity. Our team members enjoy:

• A collaborative virtual workspace equipped with cutting‑edge communication tools and regular video‑huddles to keep teams connected.
• A culture of recognition where achievements are celebrated through virtual shout‑outs, awards, and peer‑nominated accolades.
• Diversity, equity, and inclusion initiatives that ensure every voice is heard and respected.
• Employee resource groups (ERGs) focused on professional growth, community outreach, and wellness.
• Transparent leadership that shares company goals, performance metrics, and strategic direction on a quarterly basis.

Compensation, Perks & Benefits

• Competitive Salary: USD 62,400 – 70,720 per year, commensurate with experience and performance.
• Retirement Savings: 401(k) plan with company matching contributions to help you build a secure future.
• Paid Time Off: Generous PTO policy, including vacation, sick days, and holidays.
• Parental Leave: Comprehensive parental leave program supporting new parents.
• Health & Wellness: Medical, dental, and vision coverage, plus access to virtual wellness resources.
• Learning Stipend: Annual budget for courses, certifications, or conferences that align with your career goals.
• Technology Allowance: Home office stipend to equip your remote workspace with ergonomic furniture and high‑speed internet.
• Employee Assistance Program (EAP): Confidential counseling and support services for personal and professional challenges.

Job Details

• Category: Customer Service
• Seniority Level: Entry Level
• Employment Type: Full‑Time
• Location: Remote – based in Culver City, California, United States
• Languages Required: English (fluent)

How to Apply

If you are passionate about delivering world‑class service, thrive in a remote environment, and are eager to grow within a leading financial services firm, we want to hear from you. Click the link below to submit your application and begin your journey with brighthush.

Apply To This Job

Join brighthush Today

At brighthush, every client interaction is an opportunity to make a difference. By joining our team, you become part of a purpose‑driven organization that values your expertise, invests in your growth, and celebrates your successes. Take the next step in your career—apply now and help us shape the future of insurance and financial services.