Customer Success Manager – SaaS Subscription Growth, Client Retention & Remote Engagement Specialist at brighthush
Why Join brighthush?
At brighthush, we are redefining the way businesses harness data through innovative, subscription‑based technology solutions. Our platform empowers organizations across industries to make smarter decisions, accelerate growth, and stay ahead of the competition. As a fast‑growing player in the information technology sector, brighthush blends cutting‑edge engineering with a customer‑centric mindset, creating an environment where every team member can make a tangible impact. If you thrive in a dynamic, remote‑first culture that values collaboration, continuous learning, and genuine client relationships, you’ve found your next career home.
Position Overview
We are seeking an experienced Customer Success Manager to become the trusted advocate for our expanding portfolio of SaaS customers. In this role, you will own the end‑to‑end lifecycle of assigned accounts—from onboarding and product adoption to renewal and expansion. You will partner closely with sales, product, and support teams to ensure our clients achieve measurable outcomes, while also driving revenue retention and growth for brighthush.
Key Responsibilities
- Account Ownership: Serve as the primary point of contact for a defined set of enterprise and mid‑market customers, building deep relationships that go beyond transactional interactions.
- Onboarding & Adoption: Design and execute tailored onboarding plans that accelerate time‑to‑value, leveraging data‑driven insights to guide customers through key product features and best practices.
- Product Advocacy: Conduct regular business reviews, showcase new functionalities, and act as the voice of the customer to influence product roadmap decisions.
- Renewal Management: Proactively identify renewal risks, develop mitigation strategies, and negotiate contract extensions that align with both customer goals and brighthush revenue targets.
- Upsell & Expansion: Spot cross‑sell and upsell opportunities, collaborate with the sales team to craft compelling proposals, and help customers scale their usage of brighthush solutions.
- Data‑Driven Success Planning: Utilize analytics to track health scores, usage metrics, and satisfaction surveys, translating data into actionable success plans.
- Collaboration & Escalation: Partner with support, engineering, and professional services to resolve complex issues quickly and ensure a seamless customer experience.
- Thought Leadership: Host webinars, workshops, and training sessions that empower customers to become power users of the brighthush platform.
Essential Qualifications
- Minimum 3 years of proven experience in Customer Success, Account Management, or a closely related client‑facing role within a SaaS environment.
- Demonstrated success managing subscription renewals and driving revenue retention of at least 90% year‑over‑year.
- Proficiency with a modern CRM system (experience with brighthush platform preferred, but expertise in any major CRM such as Salesforce, HubSpot, or Microsoft Dynamics is acceptable).
- Exceptional written and verbal communication skills, with the ability to translate technical concepts into clear business value for diverse audiences.
- Strong analytical mindset—comfortable interpreting usage data, health scores, and financial metrics to inform strategic decisions.
- Self‑starter attitude with the discipline to thrive in a fully remote setting across the United States.
- Fluent in English; additional language proficiency is a plus.
Preferred Qualifications & Nice‑to‑Have Skills
- Experience in the information technology or data‑analytics industry, particularly with subscription‑based products.
- Track record of delivering high‑impact business reviews and executive‑level presentations.
- Certification in customer success methodologies (e.g., SuccessHACKER, Gainsight, or similar).
- Familiarity with project management tools such as Asana, Trello, or Monday.com.
- Background in consulting or professional services, providing a holistic view of client challenges.
- Demonstrated ability to mentor junior team members or lead cross‑functional initiatives.
Core Skills & Tools
- CRM Management: Mastery of brighthush (or comparable) for pipeline tracking, account segmentation, and renewal forecasting.
- Data Analysis: Proficiency with Excel, Google Sheets, or BI tools (e.g., Tableau, Power BI) to surface actionable insights.
- Communication Platforms: Experience with video conferencing (Zoom, Teams), collaborative suites (Google Workspace, Microsoft 365), and ticketing systems.
- Customer Engagement: Ability to craft compelling email campaigns, newsletters, and in‑app messaging that drive adoption.
Compensation, Benefits & Perks
brighthush offers a competitive salary range of USD 55,000 – 61,000 per year**, complemented by a performance‑based bonus structure tied to renewal and expansion targets. In addition to base compensation, you will enjoy:
- Comprehensive Health Coverage: Medical, dental, and vision plans with employer contributions.
- Retirement Savings: 401(k) plan with company match.
- Paid Time Off: Generous PTO policy, plus company holidays and mental‑health days.
- Professional Development: Annual education stipend, access to industry conferences, and internal training programs.
- Remote Work Support: Home office allowance, high‑speed internet reimbursement, and ergonomic equipment budget.
- Wellness Programs: Virtual fitness classes, meditation sessions, and employee assistance resources.
- Recognition & Rewards: Peer‑to‑peer recognition platform, quarterly awards, and milestone celebrations.
Culture & Work Environment at brighthush
Our culture is built on three pillars: Customer Obsession, Innovation, and Empowerment. As a fully remote organization, we prioritize clear communication, trust, and flexibility. You will be part of a globally distributed team that celebrates diversity, encourages curiosity, and rewards initiative. Regular virtual town halls, cross‑functional hackathons, and informal coffee chats help us stay connected and aligned on our shared mission.
Career Growth & Learning Opportunities
At brighthush, your career trajectory is limited only by your ambition. Successful Customer Success Managers often progress to:
- Senior Customer Success Manager or Team Lead roles, overseeing a portfolio of strategic accounts.
- Customer Success Operations Manager, focusing on process optimization and analytics.
- Director of Customer Success, shaping the overall strategy for client retention and expansion.
- Product Management or Marketing positions, leveraging deep customer insights to influence go‑to‑market strategies.
We invest heavily in continuous learning—whether through mentorship programs, certification reimbursements, or internal knowledge‑sharing sessions, you will have the resources to sharpen your expertise and broaden your impact.
Application Process
If you are passionate about helping customers succeed, love data‑driven storytelling, and thrive in a remote‑first environment, we want to hear from you. To apply, click the link below, submit your resume, and include a brief cover letter outlining a recent success story where you drove measurable value for a SaaS client.
Apply To This Job
Join the brighthush Family
At brighthush, every customer interaction is an opportunity to create lasting value. By joining our Customer Success team, you become a catalyst for growth—both for our clients and for your own professional journey. Take the next step in your career and help shape the future of data‑centric technology solutions. Apply today and start making an impact tomorrow.
``` Apply for this job