Customer Service Associate – Remote, Healthcare TPA Support – Join brighthush

About brighthush

brighthush is a trailblazing technology company redefining the third‑party administration (TPA) landscape for self‑funded health plans. Leveraging cutting‑edge artificial intelligence, deep learning, and machine learning, we empower employers to deliver superior population health outcomes while maximizing cost efficiency. Our mission is simple yet powerful: create healthier members and a healthier bottom line. By proactively targeting at‑risk members with evidence‑based clinical interventions, we transform the way health plans operate, ensuring that every dollar invested translates into tangible health benefits.

As a remote‑first organization, brighthush offers a flexible, collaborative work environment where innovation thrives. Our team is composed of passionate professionals who share a commitment to continuous improvement, data‑driven decision making, and exceptional customer service. If you’re looking to make a real impact in the healthcare industry while working with a forward‑thinking, AI‑powered platform, brighthush is the place for you.

Position Overview

The Customer Service Associate plays a pivotal role in supporting brighthush’s Customer Service Representatives (CSRs) and internal departments. This position is designed for individuals who excel in a fast‑paced, remote setting and are eager to contribute to both front‑line customer interactions and behind‑the‑scenes operational excellence. You will manage non‑call workflows, handle digital communication channels, and provide cross‑functional support, ensuring that members, providers, clients, and internal stakeholders receive timely, accurate assistance.

Key Responsibilities

• Provide daily administrative and operational support to CSRs, ensuring smooth workflow continuity and rapid issue resolution.
• Assist with non‑call tasks such as follow‑up items, documentation updates, email inquiries, portal messages, and departmental requests.
• Monitor and respond to inquiries received through approved customer service channels, including Member Portal Chat, Message Board, and Customer Service email group.
• Step in to answer basic‑level calls when call volume or business demand requires additional support.
• Escalate complex, sensitive, or unresolved issues to the appropriate CSR, Lead CSR, supervisor, or operational department.
• Maintain meticulous documentation of work completed, inquiries handled, follow‑up actions, and pending items in line with department expectations.
• Demonstrate accountability, teamwork, dependability, and a commitment to continuous improvement across all tasks.
• Perform other duties as required to support the team and business objectives.

Essential Qualifications

• High School Diploma or GED (required).
• Prior call center experience, preferably within a TPA or self‑funded health plan environment.
• Strong customer service mindset with the ability to support multiple team members and internal departments professionally.
• Excellent verbal and written communication skills, with a keen eye for detail and professionalism.
• Proficiency in managing non‑call workflows, follow‑up items, email inquiries, portal messages, and administrative support tasks accurately and efficiently.
• Strong organizational, prioritization, and time‑management skills.
• Ability to work independently in a remote environment while contributing effectively to team success.
• Understanding of HIPAA, regulatory, and company policy requirements, with a commitment to maintaining confidentiality.

Preferred Qualifications

• Basic understanding of healthcare benefits, eligibility, claims processing, provider networks, healthcare terminology, and HIPAA requirements.
• Experience with WLT (Work‑Life Technology) systems or similar platforms.
• Familiarity with AI‑driven health solutions or data analytics in a healthcare context.
• Previous experience in a remote, distributed team environment.

Skills & Competencies

• Customer‑centric mindset: empathy, patience, and a genuine desire to help.
• Technical aptitude: comfortable navigating multiple digital platforms, including CRM, portal systems, and email clients.
• Problem‑solving: ability to research routine inquiries, document findings, and determine appropriate escalation paths.
• Adaptability: thrive in a dynamic environment with evolving processes and priorities.
• Collaboration: work seamlessly with CSRs, leads, supervisors, and cross‑functional teams.
• Reliability: consistently meet deadlines, maintain high quality, and uphold company standards.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Service Associate, you will:

• Gain exposure to the full spectrum of TPA operations, from member engagement to claims processing.
• Develop expertise in AI‑powered health analytics, enhancing your skill set in a rapidly evolving industry.
• Participate in ongoing training programs, including HIPAA compliance, customer service best practices, and advanced software tools.
• Have the opportunity to transition into specialized roles such as Customer Success Manager, Operations Analyst, or Product Support Specialist.
• Benefit from mentorship programs that pair you with experienced leaders within the organization.

Work Environment & Company Culture

brighthush is built on a foundation of trust, transparency, and innovation. Our remote culture emphasizes:

• Flexibility: work from anywhere while maintaining a healthy work‑life balance.
• Collaboration: regular virtual huddles, team‑building events, and open communication channels.
• Inclusivity: a diverse workforce that values every voice and perspective.
• Continuous learning: access to industry conferences, webinars, and internal knowledge bases.
• Recognition: regular shout‑outs, performance bonuses, and career development milestones.

Compensation, Perks, and Benefits

While specific salary ranges are determined by experience and location, brighthush offers a competitive compensation package that includes:

• Competitive base salary with performance‑based bonuses.
• Generous paid time off (PTO) and holiday schedule.
• Comprehensive health benefits: medical, dental, vision, and prescription coverage.
• Flexible spending accounts (FSA), health savings accounts (HSA), and dependent care options.
• Life and disability insurance, along with short‑term and long‑term disability coverage.
• 401(k) plan with employer match to support long‑term financial planning.
• Voluntary benefits such as critical illness, accident, and hospital coverage.
• Employee assistance program (EAP) for mental health and well‑being support.
• LegalShield and identity theft protection services.
• Remote work stipend to help set up a productive home office.

Why Join brighthush?

When you become part of brighthush, you’ll join a mission‑driven team that is reshaping the future of healthcare administration. You’ll:

• Work with state‑of‑the‑art AI technology that directly improves member health outcomes.
• Collaborate with experts across data science, product development, and customer success.
• Enjoy a flexible, remote work model that supports your personal and professional growth.
• Benefit from a culture that values innovation, accountability, and continuous improvement.
• Contribute to a product that makes a tangible difference in the lives of employers, providers, and members.

How to Apply

If you are ready to bring your customer service expertise to a forward‑thinking, AI‑powered TPA, we encourage you to apply today. Submit your resume and a brief cover letter outlining why you’re the ideal fit for the Customer Service Associate role at brighthush.

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Closing Statement

At brighthush, we’re not just building a company; we’re building a healthier future for everyone involved. If you’re passionate about customer service, eager to work in a dynamic, remote environment, and excited to contribute to a technology that transforms healthcare, we want to hear from you. Join us and help shape the next generation of third‑party administration.