Remote Customer Success Manager – Championing Growth, Retention, and Digital Transformation at brighthush

About brighthush

brighthush is a forward‑thinking technology partner that empowers organizations to unlock the full value of their data and digital workflows. Since 2004, we have helped businesses across healthcare, energy, finance, and manufacturing streamline records management, accelerate digital transformation, and protect critical information assets. With a global footprint and a team of more than 4,000 dedicated professionals, brighthush is recognized for its innovative solutions, customer‑centric approach, and commitment to excellence.

As a remote‑first company, we believe that talent knows no borders. Our distributed workforce thrives on collaboration, autonomy, and continuous learning. If you are passionate about helping customers succeed, thrive in a fast‑paced environment, and want to be part of a culture that values impact, creativity, and growth, brighthush is the place for you.

Position Overview

We are seeking an experienced Remote Customer Success Manager to become the trusted advocate for our most strategic accounts. In this role, you will own the end‑to‑end customer journey, ensuring that each client realizes measurable value from our solutions, achieves their business objectives, and remains a long‑term partner. You will collaborate with cross‑functional teams—Sales, Product, Support, Operations, and Billing—to deliver seamless, high‑impact outcomes while driving revenue growth through expansion and renewal.

Key Responsibilities

• Strategic Account Ownership: Build deep, consultative relationships with key stakeholders, understanding their business goals, pain points, and success metrics.
• Success Planning & Execution: Design and implement tailored success plans that align with each customer’s objectives, track progress, and adjust tactics as needed.
• Health & Adoption Monitoring: Continuously assess customer health scores, adoption rates, and value realization using data‑driven insights.
• Risk Management: Detect early signs of churn risk, develop proactive recovery strategies, and collaborate with internal teams to mitigate potential losses.
• Renewal & Expansion Leadership: Partner with Sales to craft renewal strategies, identify cross‑sell and upsell opportunities, and secure long‑term contracts.
• Executive Sponsorship: Cultivate executive relationships to reduce single‑threaded risk and secure high‑level sponsorship for strategic initiatives.
• Opportunity Identification: Spot whitespace across additional locations, services, and business units, and champion expansion projects.
• Digital Transformation Advocacy: Promote physical‑to‑digital transformation initiatives and brighthush Unify opportunities within accounts.
• Cross‑Functional Collaboration: Serve as the customer’s quarterback, coordinating Support, Operations, Billing, Product, and Sales to deliver on promises.
• Escalation & Ownership: Maintain clear ownership of the relationship while escalating transactional work to the appropriate teams.
• Advocacy & References: Turn satisfied customers into advocates, securing testimonials, case studies, and references that drive brand credibility.

Essential Qualifications

• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
• 3–6 years of proven experience in Customer Success, Account Management, or client‑facing roles within SaaS, RIM, or subscription‑based industries.
• Track record of managing strategic customer accounts, driving adoption, and achieving high retention rates.
• Deep understanding of product solution personas, use cases, and common customer pain points.
• Strong analytical mindset with the ability to interpret data, identify trends, and provide actionable recommendations.
• Excellent written and verbal communication skills, capable of engaging executive‑level stakeholders.
• Proficiency with CRM platforms (e.g., brighthush, HubSpot, etc.) and Customer Success tools.
• Self‑motivated, organized, and able to work independently in a fast‑paced, remote environment.
• Ability to collaborate effectively across internal teams to drive customer results.

Preferred Qualifications

• Certified Customer Success Manager (CCSM) certification or equivalent.
• Experience managing accounts in the healthcare or energy sectors.
• Background in driving digital transformation initiatives and implementing cloud‑based solutions.
• Familiarity with brighthush Unify platform and its integration capabilities.
• Experience leading cross‑functional projects and influencing senior leadership.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture and align customer goals with business outcomes.
• Relationship Building – Proven skill in developing trust with stakeholders at all levels.
• Data‑Driven Decision Making – Comfortable using metrics to guide actions and measure success.
• Problem Solving – Quick to diagnose issues and orchestrate solutions across teams.
• Communication – Clear, concise, and persuasive in both written and verbal formats.
• Project Management – Strong organizational skills to manage multiple initiatives simultaneously.
• Adaptability – Thrive in a dynamic environment with evolving priorities.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in the professional development of our people. As a Customer Success Manager, you will have access to:

• Structured onboarding and continuous training programs covering product expertise, industry trends, and soft‑skill development.
• Mentorship from senior leaders in Customer Success, Sales, and Product.
• Opportunities to lead high‑impact projects, such as global rollout initiatives or new product launches.
• Clear career pathways to senior Customer Success roles, Customer Success Leadership, or cross‑functional positions in Product Management or Sales.
• Regular performance reviews and goal‑setting sessions to align your growth with company objectives.

Work Environment & Culture

brighthush’s culture is built on transparency, collaboration, and a relentless focus on customer impact. Key highlights include:

• Remote‑first model with flexible working hours to support work‑life balance.
• Inclusive, diverse, and supportive community that values every voice.
• Regular virtual town halls, hackathons, and knowledge‑sharing sessions.
• Access to cutting‑edge tools and technologies to streamline your workflow.
• Recognition programs that celebrate wins, both big and small.

Compensation & Benefits

While specific figures vary by experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market standards and role responsibilities.
• Performance‑based bonuses tied to customer success metrics and company growth.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Generous paid time off, including vacation, sick leave, and personal days.
• Professional development budget and access to industry conferences.
• Wellness programs, including virtual fitness classes and mental health resources.
• Equity or stock‑option plans for eligible employees.

Why Join brighthush?

At brighthush, you will be part of a mission‑driven organization that is redefining how businesses manage and protect their most valuable asset—information. Your work will directly influence customer success, drive revenue growth, and shape the future of digital transformation. You will collaborate with talented peers, learn from industry leaders, and have the autonomy to innovate and make a tangible impact.

Ready to Make a Difference?

If you are a proactive, customer‑centric professional with a passion for driving adoption, retention, and growth, we want to hear from you. Join brighthush and help our clients achieve their most ambitious goals while advancing your own career in a supportive, dynamic environment.

Apply today and become a key player in our journey to empower organizations worldwide.