Dynamic Customer Experience Coordinator – Retail Excellence & Loyalty Program Leadership at brighthush

About brighthush

brighthush is a global retail powerhouse that redefines the off‑price shopping experience. With a portfolio of iconic brands that span apparel, home goods, and lifestyle products, we bring high quality, great value, and a sense of discovery to millions of customers worldwide. Our culture is built on curiosity, collaboration, and a relentless focus on customer delight. At brighthush, we believe that every interaction is an opportunity to create lasting relationships, and every team member plays a pivotal role in shaping that experience.

Why Join brighthush?

When you step into a brighthush store, you’re stepping into a vibrant ecosystem where creativity meets commerce. We’re not just a retailer; we’re a community of passionate individuals who thrive on innovation, diversity, and continuous learning. As a Customer Experience Coordinator, you’ll be at the heart of this ecosystem, leading a team that delivers exceptional service, drives loyalty, and upholds the brighthush brand promise.

Key Responsibilities

• Customer Experience Leadership: Champion a culture of hospitality and service excellence across the front‑end team, ensuring every guest feels welcomed, valued, and understood.
• Team Management & Development: Mentor, coach, and inspire associates to exceed performance metrics, while fostering a collaborative environment that encourages growth and accountability.
• Operational Oversight: Assign registers, manage POS coverage, coordinate breaks, and maintain a clean, organized store environment that aligns with brand standards.
• Training & Onboarding: Design and deliver engaging training modules on customer engagement, product knowledge, and loyalty program promotion, ensuring associates are equipped to deliver personalized experiences.
• Issue Resolution: Actively address customer concerns, turning potential challenges into opportunities for loyalty and retention.
• Performance Management: Monitor associate performance, provide constructive feedback, and recognize achievements to drive continuous improvement.
• Compliance & Safety: Enforce all labor laws, company policies, and safety protocols, maintaining a secure environment for both customers and staff.
• Strategic Collaboration: Partner with store leadership to align training initiatives with business goals, and contribute to store shrink reduction and profitability targets.
• Program Promotion: Lead the promotion of credit and loyalty programs, ensuring associates are knowledgeable and enthusiastic ambassadors.
• Continuous Improvement: Identify process gaps, propose solutions, and implement best practices that elevate the customer journey.

Essential Qualifications

• Minimum of 1 year of retail experience with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising principles and visual presentation.
• Excellent communication skills—both verbal and written—with a knack for engaging diverse audiences.
• Proven ability to multitask in a fast‑paced environment while maintaining meticulous attention to detail.
• Adaptability to shifting priorities and unexpected situations, with a calm, solution‑oriented mindset.
• Team‑player mentality, capable of building rapport with peers, associates, and senior management.
• Experience in training or coaching others, with a track record of developing high‑performing teams.
• Availability to work flexible hours, including evenings, weekends, and holidays.

Preferred Qualifications

• Background in loyalty program management or customer engagement initiatives.
• Experience with POS systems and retail analytics tools.
• Knowledge of safety and compliance standards within a retail setting.
• Demonstrated success in driving sales growth and customer retention.

Skills & Competencies

• Leadership & Influence: Ability to inspire and guide a diverse team toward shared goals.
• Customer‑Centric Mindset: Passion for creating memorable experiences that translate into loyalty.
• Analytical Thinking: Use data to inform decisions, track performance, and identify improvement opportunities.
• Problem‑Solving: Quickly assess situations, develop solutions, and implement actions that resolve issues efficiently.
• Communication: Clear, concise, and persuasive communication across all levels.
• Organizational Skills: Prioritize tasks, manage time effectively, and maintain operational excellence.
• Adaptability: Thrive in a dynamic environment, embracing change and continuous improvement.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is limited only by your ambition. We offer a structured development path that includes:

• Leadership training programs that cover strategic thinking, people management, and operational excellence.
• Cross‑functional rotations that expose you to merchandising, supply chain, and marketing teams.
• Mentorship from senior leaders who share their insights and guide your professional journey.
• Access to industry conferences, workshops, and online learning platforms to sharpen your skills.
• Clear promotion pathways from Associate Manager to Store Manager, and beyond into regional or corporate roles.

Work Environment & Culture at brighthush

Our stores are more than retail spaces—they’re hubs of creativity, collaboration, and community. You’ll experience:

• A supportive, inclusive culture that values every voice and encourages innovation.
• Regular team building events, recognition programs, and community outreach initiatives.
• Open communication channels that empower you to share ideas and drive change.
• A focus on work‑life balance, with flexible scheduling and a commitment to employee well‑being.
• A commitment to sustainability, with initiatives that reduce waste, promote responsible sourcing, and support local communities.

Compensation & Benefits

While specific salary ranges vary by location and experience, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards and your experience.
• Performance‑based incentives tied to store and team metrics.
• Comprehensive benefits package: health, dental, vision, life insurance, and disability coverage.
• 401(k) retirement plan with company match, and additional savings options.
• Paid time off, holidays, and parental leave.
• Employee discount program across all brighthush brands.
• Professional development stipend and tuition reimbursement for relevant courses.
• Well‑being resources: Employee Assistance Program, wellness challenges, and mental health support.
• Additional perks: childcare discounts, pet insurance, legal assistance, and auto/home insurance discounts.

How to Apply

Ready to elevate the customer experience and lead a high‑performing team? Click the link below to submit your application and join the brighthush family.

Apply Now

Our Commitment to Diversity & Inclusion

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, identities, and experiences, and we provide reasonable accommodations for qualified individuals with disabilities.

Contact Information

Location: 3106 Iowa Street Suite 205, USA Store: brighthush Store 0624, Lawrence, KS

We look forward to discovering how your passion for customer service and leadership can help us continue to set the standard for retail excellence. Join us and be part of a team that values innovation, collaboration, and the joy of creating unforgettable shopping moments.