Customer Service Consultant – Remote Automotive Sales & Experience Specialist at brighthush

Welcome to brighthush – Redefining the Automotive Experience

At brighthush, we’ve transformed the way people buy used cars by championing honesty, transparency, and a customer‑first mindset for over three decades. With a national footprint of more than 250 locations and a thriving remote workforce, we empower our associates to deliver an iconic, seamless buying journey that blends the convenience of online shopping with the personal touch of in‑store expertise. As a Customer Service Consultant, you’ll be the essential bridge that connects our customers’ homes to our showrooms, guiding them confidently from first inquiry to vehicle delivery.

Why Join brighthush?

Choosing a career with brighthush means becoming part of the nation’s largest retailer of pre‑owned vehicles—a company that continues to grow, innovate, and set industry standards. We’re not just selling cars; we’re reshaping an entire market. Here’s why our team members love working with us:

• Impactful Work: Every interaction you have directly influences a customer’s life, helping them find the perfect vehicle that fits their budget and lifestyle.
• Growth‑Oriented Culture: Whether you’re just starting out or looking to accelerate your career, we provide clear pathways to mentorship, management, and leadership roles.
• Cutting‑Edge Tools: You’ll have access to the latest automotive inventory platforms, CRM systems, and digital financing solutions.
• Recognition & Rewards: Competitive hourly rates, performance‑based incentives, and a culture that celebrates achievements.
• Community Commitment: We give back to the neighborhoods we serve, fostering a sense of purpose beyond the showroom floor.

Team Overview – A High‑Energy, Collaborative Sales Environment

Our Customer Experience Center (CEC) operates like a dynamic, virtual showroom. While you’ll be working remotely, you’ll be part of a tightly knit team that shares goals, celebrates wins, and supports each other’s development. Expect a fast‑paced atmosphere where:

• Team members collaborate daily to meet and exceed sales targets.
• Coaching and peer‑learning are embedded in the workflow.
• Innovation is encouraged—your ideas for improving the buying journey are welcomed.
• Career‑advancement opportunities are transparent and merit‑based.

Key Responsibilities – Your Role as a Customer Service Consultant

• Engage Prospects: Respond promptly to inbound leads via phone, chat, and email, uncovering each customer’s unique preferences and constraints.
• Leverage Inventory Knowledge: Utilize the comprehensive brighthush vehicle database to recommend models that align with the customer’s budget, lifestyle, and desired features.
• Guide the Buying Journey: Assist customers through every stage—from online appraisal and financing applications to scheduling test drives and coordinating final delivery.
• Seamless Transition: Ensure a frictionless handoff between the digital experience and the physical dealership, guaranteeing consistency and satisfaction.
• Achieve Sales Targets: Meet or exceed individual and team performance metrics while maintaining the high‑quality service standards that define brighthush.
• Mentorship: As you develop expertise, share best practices with newer teammates, fostering a culture of continuous improvement.
• Licensing Compliance: Obtain the required Automotive Sales Person License in applicable states, which may involve testing and occasional travel.

Essential Qualifications – What You Bring to the Table

• Proven experience in sales, retail, or customer service environments (preferred but not mandatory).
• Demonstrated ability to thrive in a fast‑paced, target‑driven setting.
• Exceptional listening skills and a genuine customer‑centric attitude.
• Self‑motivation and a strong drive to achieve and surpass performance goals.
• Excellent written and verbal communication abilities.
• Comfort with technology—quickly mastering new CRM platforms, inventory tools, and virtual communication software.
• Flexible availability, including nights, weekends, and holidays, with the willingness to adapt to schedule changes twice per year.
• Residency within 100 miles of the designated Customer Experience Center (CEC) location.

Preferred Qualifications – Going the Extra Mile

• Previous experience in automotive sales or a related industry.
• Familiarity with financing processes, credit applications, and vehicle appraisal techniques.
• Track record of achieving sales quotas or performance incentives.
• Experience working remotely or in a virtual call‑center environment.
• Professional certifications in sales, customer experience, or automotive retail.

Core Skills & Competencies for Success

• Relationship Building: Ability to quickly establish rapport and trust with diverse customers.
• Problem Solving: Proactively address objections, resolve issues, and tailor solutions to individual needs.
• Data‑Driven Decision Making: Use analytics and customer insights to recommend the best vehicle options.
• Time Management: Juggle multiple inquiries, follow‑ups, and administrative tasks efficiently.
• Adaptability: Remain agile in response to evolving product offerings, market trends, and technology updates.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. We invest in you through:

• Structured Training Programs: Comprehensive onboarding, ongoing product education, and sales technique workshops.
• Mentorship Networks: Pairing with seasoned consultants and managers who guide your career trajectory.
• Leadership Pathways: Clear ladders to roles such as Senior Consultant, Team Lead, Sales Manager, and Regional Operations Director.
• Continuous Learning: Access to e‑learning platforms, industry webinars, and certification reimbursements.

Work Environment & Culture at brighthush

Our remote workforce enjoys a flexible, results‑oriented environment that values work‑life balance while encouraging high performance. Highlights include:

• Inclusive Culture: A diverse team where every voice is heard and respected.
• Collaborative Spirit: Regular virtual huddles, team‑building activities, and cross‑functional projects.
• Recognition Programs: Monthly awards, peer‑nominated accolades, and performance bonuses.
• Technology Enablement: State‑of‑the‑art laptops, secure VPN access, and a robust digital workspace.

Compensation, Perks & Benefits

Hourly Rate: $20.70 – $31.40, commensurate with experience and performance.

In addition to a competitive wage, brighthush offers a comprehensive benefits package designed to support your health, financial security, and personal well‑being:

• Paid Time Off: Up to 48 hours of sick leave per year and 80–200 hours of vacation after a 90‑day waiting period, based on tenure.
• Holiday Pay: Eight hours of pay for each of six scheduled holidays plus one floating holiday; premium pay for holiday work.
• Health & Wellness: Medical, dental, and vision coverage (eligible employees).
• Retirement Savings: 401(k) plan with company matching contributions.
• Employee Assistance Program: Confidential counseling, financial planning resources, and wellness initiatives.
• Career Development Stipends: Funding for certifications, courses, and industry conferences.
• Equal Opportunity Commitment: brighthush is an equal‑opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected characteristic.

How to Apply

Ready to become the next face of automotive excellence? Click the link below to submit your application through our secure portal. If you need a reasonable accommodation to complete the application process, please let us know and we’ll gladly assist.

Apply to the Customer Service Consultant Position at brighthush

Join the brighthush Family Today

If you’re passionate about delivering unforgettable customer experiences, thrive in a collaborative, high‑energy environment, and are eager to grow within a market‑leading organization, we want to hear from you. At brighthush, your success fuels our innovation, and together we’ll continue to set the standard for transparent, customer‑centric automotive retail. Apply now and start your journey toward a rewarding, impactful career.