Customer Service & Sales Representative – Remote Full‑Time Role with High‑Earning Potential in the Telecommunications Industry
Welcome to brighthush – Connecting Communities, Empowering Careers
At brighthush, we specialize in delivering high‑speed internet and a full suite of telecommunications services to the heart of the Mid‑Atlantic region. Our focus is on the rural towns and small‑city neighborhoods that larger providers often overlook. By living and working in the same communities we serve, our team members become trusted neighbors, not just employees. With a legacy of more than a century of growth and innovation, brighthush is proud to be a catalyst for digital inclusion, helping families, businesses, and schools stay connected to the world.
Why This Role Matters
As a Customer Service & Sales Representative at brighthush, you will be the first point of contact for our valued customers. Every call, chat, or email you handle is an opportunity to solve problems, answer questions, and uncover ways to add value. This hybrid role blends the empathy of customer support with the strategic mindset of sales, allowing you to directly influence both the customer experience and your own earning potential.
Key Responsibilities – What You’ll Do Every Day
- First‑Line Support: Answer inbound calls, emails, and chat messages promptly, providing accurate information about internet, phone, and TV services.
- Problem Solving: Diagnose technical issues, guide customers through troubleshooting steps, and coordinate with field technicians when needed.
- Sales Enablement: Identify upsell and cross‑sell opportunities, present relevant product bundles, and guide customers toward solutions that fit their needs.
- Documentation: Accurately log all interactions in our CRM system, ensuring a complete record for future reference and continuous improvement.
- Multi‑System Navigation: Seamlessly switch between billing, provisioning, and support platforms while maintaining a high level of efficiency.
- Customer Advocacy: Act as the voice of the customer within brighthush, escalating recurring issues and suggesting process enhancements.
- Performance Tracking: Meet or exceed individual metrics for call handling time, first‑call resolution, sales conversion, and customer satisfaction scores.
- Team Collaboration: Share best practices with peers, participate in regular coaching sessions, and contribute to a supportive, knowledge‑sharing culture.
Compensation & Earning Potential
We believe that hard work should be rewarded. Our compensation package includes a competitive base wage plus a performance‑driven commission structure.
- Base Pay: $15+ per hour, commensurate with experience.
- Commission: Tiered multipliers that increase with higher sales volumes.
- Estimated Total Earnings: $42,000 – $60,000+ annually for typical performance.
- Top Performers: Earn $80,000 – $100,000+ per year.
Work Schedule & Remote Expectations
We understand the importance of work‑life balance, especially for those who call the same towns and counties our services reach.
- Core Hours: Monday‑Friday, 10:30 AM – 7:00 PM (Eastern Time).
- Saturday Rotation: Approximately one Saturday every four weeks, 8:30 AM – 5:00 PM, with a compensatory day off during the same week.
- Overtime: Monthly overtime opportunities are available, with additional pay and flexible scheduling.
- Remote Workspace: A dedicated, private home office with a high‑speed wired internet connection (Wi‑Fi‑only or satellite connections are not acceptable).
- Equipment: brighthush provides a fully configured computer, headset, and any necessary software.
- Training: Paid, comprehensive onboarding program; full attendance is required to ensure success.
Essential Qualifications – What We’re Looking For
- Minimum 1 year of experience in a customer service, call‑center, or related support role.
- Excellent verbal and written communication skills, with a friendly, professional tone.
- Strong problem‑solving abilities and a knack for turning challenges into solutions.
- Comfort with high call volumes and the ability to stay calm under pressure.
- Demonstrated aptitude for identifying sales opportunities while maintaining a customer‑first mindset.
- Self‑motivation and the discipline to work independently in a remote environment.
- Basic computer literacy, including proficiency with Microsoft Office and the ability to learn new software quickly.
Preferred Qualifications – What Sets Top Candidates Apart
- Experience in the telecommunications or broadband industry.
- Familiarity with CRM platforms (e.g., Salesforce, Zendesk) and ticketing systems.
- Previous success meeting or exceeding sales quotas.
- Technical aptitude for troubleshooting internet, VoIP, and TV services.
- Certification or coursework in customer experience, sales, or related fields.
Core Skills & Competencies for Success
- Active Listening: Fully understand customer needs before offering solutions.
- Empathy: Show genuine concern for customer frustrations and celebrate their successes.
- Time Management: Prioritize tasks to handle multiple inquiries efficiently.
- Adaptability: Quickly adjust to new products, policies, and technology updates.
- Data‑Driven Decision Making: Use performance metrics to refine approach and improve outcomes.
- Team Spirit: Contribute to a collaborative environment, sharing insights and supporting peers.
Career Growth & Development Opportunities
brighthush is committed to investing in its people. As you excel in this role, you’ll have clear pathways to advance your career:
- Senior Sales Specialist: Focused on high‑value accounts and complex solutions.
- Team Lead / Supervisor: Oversee a group of representatives, coach performance, and shape team culture.
- Operations Analyst: Dive into data, identify trends, and recommend process improvements.
- Product Trainer: Leverage your expertise to educate new hires and existing staff on emerging services.
- Regional Manager: Manage multiple remote teams across the brighthush footprint.
Continuous learning is supported through monthly webinars, access to industry certifications, and a tuition‑reimbursement program for relevant coursework.
Benefits & Perks – More Than Just a Paycheck
- Health & Wellness: Medical, dental, vision, and life insurance plans with employer contributions.
- Retirement Savings: 401(k) plan with company match.
- Paid Time Off: Generous vacation, sick leave, and paid holidays.
- Remote Work Stipend: Monthly allowance for home‑office supplies and internet costs.
- Employee Discounts: Reduced rates on brighthush internet and TV services in eligible areas.
- Recognition Programs: Quarterly awards for top performers, peer‑nominated accolades, and milestone celebrations.
- Wellness Initiatives: Virtual fitness classes, mental‑health resources, and an Employee Assistance Program.
Our Culture – The brighthush Way
At brighthush, we are more than a telecommunications provider; we are a community of dedicated professionals who share a common purpose: to keep people connected. Our culture is built on four pillars:
- Community First: We give back through local sponsorships, volunteer days, and digital‑literacy programs.
- Integrity & Transparency: Open communication, ethical decision‑making, and honest feedback are non‑negotiable.
- Innovation: We encourage creative problem‑solving and reward ideas that improve the customer journey.
- Empowerment: Every employee has the autonomy to make decisions that benefit the customer and the business.
Our remote teams stay connected through weekly virtual huddles, monthly town‑hall meetings, and an internal social platform where colleagues share wins, tips, and personal milestones.
Commitment to Diversity, Equity & Inclusion
brighthush is an equal‑opportunity employer. We celebrate diversity in all its forms and are dedicated to creating an inclusive environment where every voice is heard. All qualified applicants will receive consideration without regard to age, race, color, religion, sex (including sexual orientation and gender identity), national origin, disability, or veteran status.
Application Process & Next Steps
If you are ready to join a forward‑thinking, community‑focused organization where your contributions directly impact both customers and your own career trajectory, we want to hear from you. Follow these steps to apply:
- Prepare an up‑to‑date resume highlighting relevant customer service and sales experience.
- Write a brief cover letter that explains why you are passionate about serving rural communities and how your skill set aligns with the responsibilities outlined above.
- Submit your application through our online portal.
- Complete the initial phone screening with a brighthush recruiter.
- Participate in a virtual interview with the hiring manager and a senior team member.
- Receive a formal offer and begin your onboarding journey.
We value your time and will keep you informed at each stage of the process.
Ready to Make a Difference?
At brighthush, every conversation is an opportunity to brighten a household, empower a small business, and strengthen a community. If you thrive in a fast‑paced, customer‑centric environment and are eager to grow both personally and professionally, apply today and become part of a team that truly makes a difference.
Apply Now – Start Your Journey with brighthush
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