Customer Service Hospitality – Reservations Specialist – Remote, U.S. – Expert Hotel Booking & Guest Experience Coordinator

About brighthush

brighthush is a trailblazing travel and hospitality platform that redefines how travelers discover, book, and enjoy their stays worldwide. By combining cutting‑edge technology with a passion for personalized service, we empower guests to find the perfect hotel, resort, or boutique property that matches their unique preferences and budget. Our mission is to create unforgettable travel moments while delivering exceptional value to both travelers and our partner hotels.

As a remote‑first organization, brighthush offers a flexible, collaborative work environment that values autonomy, creativity, and continuous learning. We are committed to fostering a culture of inclusivity, innovation, and customer‑centric excellence. Whether you’re a seasoned hospitality professional or a motivated customer‑service enthusiast, you’ll find a place at brighthush where your skills can thrive and your career can accelerate.

Position Overview

We are seeking a dedicated Customer Service Hospitality – Reservations Specialist to join our dynamic team. In this role, you will serve as the primary point of contact for travelers seeking to book accommodations. You will guide clients through the entire reservation journey—from initial inquiry to final confirmation—ensuring a seamless, delightful experience that reflects the high standards of brighthush.

Key Responsibilities

• Client Consultation & Booking: Engage with travelers via phone, email, or chat to understand their travel goals, budget, and preferences. Recommend suitable hotel options and facilitate the booking process.
• Information Management: Provide accurate, up‑to‑date details on room types, amenities, pricing, cancellation policies, and special offers. Ensure all information is clearly communicated and documented.
• Reservation Administration: Create, modify, and cancel reservations in our proprietary booking system. Verify all details, confirm availability, and secure payment where applicable.
• Customer Support & Issue Resolution: Respond promptly to inquiries, resolve booking discrepancies, and handle any post‑booking questions or concerns with professionalism and empathy.
• Data Accuracy & Reporting: Maintain meticulous records of all reservations, client interactions, and follow‑up actions. Generate weekly reports on booking volume, conversion rates, and customer satisfaction metrics.
• Collaboration with Partners: Liaise with hotel partners to confirm rates, room inventory, and special requests. Build strong relationships that enhance service quality and guest satisfaction.
• Continuous Improvement: Participate in training sessions, share best practices, and contribute ideas to improve booking workflows, customer experience, and operational efficiency.

Essential Qualifications

• Minimum of 2 years’ experience in hospitality, travel, or customer‑service roles.
• Exceptional verbal and written communication skills in English; additional languages are a plus.
• Strong attention to detail and a commitment to accuracy in all reservations.
• Proficiency with CRM and booking software; experience with hotel reservation systems is highly desirable.
• Reliable high‑speed internet connection and a quiet, dedicated workspace.
• Self‑motivated, proactive, and able to manage multiple tasks in a fast‑paced environment.
• Basic computer literacy: comfortable navigating spreadsheets, email, and web‑based tools.

Preferred Qualifications

• Experience with AI‑powered booking assistants or chat‑bot platforms.
• Knowledge of global hotel chains, boutique properties, and regional travel trends.
• Prior exposure to performance‑based compensation structures.
• Background in sales or revenue management within the hospitality sector.

Core Skills & Competencies

• Customer‑First Mindset: Passion for delivering outstanding service and turning inquiries into memorable experiences.
• Problem‑Solving: Ability to think critically and resolve issues quickly while maintaining composure.
• Time Management: Efficiently prioritize tasks and meet deadlines in a remote setting.
• Tech Savvy: Comfortable learning new software, troubleshooting basic technical issues, and leveraging digital tools.
• Team Collaboration: Strong interpersonal skills to work effectively with cross‑functional teams, including marketing, operations, and partner relations.
• Adaptability: Thrive in a dynamic environment where processes and priorities evolve rapidly.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Reservations Specialist, you will have the opportunity to:

• Progress to a Senior Reservations Lead or Team Lead role, overseeing a group of specialists and shaping booking strategies.
• Transition into revenue management, sales, or partner relations, leveraging your deep understanding of hotel operations.
• Participate in leadership development programs, mentorship circles, and industry conferences.
• Earn certifications in hospitality management, customer experience, or data analytics through our partnership with leading educational platforms.
• Contribute to product development by providing frontline insights that inform new features and service enhancements.

Work Environment & Culture

brighthush champions a culture that values:

• Flexibility: Work from anywhere in the U.S. with a schedule that accommodates your life while meeting business needs.
• Collaboration: Regular virtual team huddles, brainstorming sessions, and cross‑department projects.
• Recognition: Transparent performance metrics and rewards for outstanding service and innovation.
• Well‑Being: Access to mental health resources, wellness stipends, and a supportive community of peers.
• Innovation: A forward‑thinking environment where new ideas are welcomed and tested.

Compensation & Benefits

We offer a competitive base salary ranging from $40,000 to $75,000 annually, depending on experience and performance. In addition, you will receive:

• Performance‑based bonuses and commission opportunities tied to booking volume and customer satisfaction.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and flexible vacation policies.
• Travel discounts and perks across our partner hotels worldwide.
• Continuous learning stipend for courses, certifications, and industry events.
• Access to an AI‑powered knowledge base and real‑time support tools.

Why Join brighthush?

When you become part of brighthush, you’re not just filling a role—you’re shaping the future of travel. You’ll:

• Help millions of travelers discover unforgettable stays.
• Work with a passionate, diverse team that values innovation and customer delight.
• Enjoy the freedom of remote work without sacrificing career growth.
• Benefit from a culture that rewards initiative, creativity, and results.
• Be part of a mission‑driven company that is redefining hospitality for the digital age.

Ready to Apply?

If you are a motivated, customer‑centric professional ready to make a tangible impact in the travel industry, we want to hear from you. Join brighthush and help travelers book their perfect stay while advancing your career in a supportive, innovative environment.

Apply to this job now

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.