Senior Internal Customer Success Manager – Client Relationship Champion & Offshore Talent Partner at brighthush
About brighthush
brighthush is a trailblazing offshore staffing platform that empowers founders and executives to build high‑performing global teams. By connecting top talent from emerging markets with ambitious companies, we help our clients scale faster, reduce hiring friction, and unlock new growth opportunities. Our mission is simple: make world‑class talent accessible to every business, no matter where they are located.
Why brighthush is the Place to Grow Your Career
At brighthush, we believe that the most valuable asset is our people. We are a founder‑led, high‑growth startup that thrives on agility, ownership, and a culture of continuous learning. As a Senior Internal Customer Success Manager, you will:
- Own the end‑to‑end client journey from onboarding to renewal.
- Work directly with the co‑founders and senior leadership, with no middle‑management layers.
- Shape the future of our customer success strategy as we scale.
- Enjoy a fully remote, flexible work environment that supports work‑life balance.
Key Responsibilities
Client Relationship Management
As the primary point of contact for our existing client base, you will:
- Lead kickoff, check‑in, and escalation calls, ensuring a seamless transition from sales to delivery.
- Conduct regular, proactive check‑ins across all active accounts, identifying potential issues before they surface.
- Respond to client inquiries promptly—whether it’s a 9 pm message or a mid‑week email—demonstrating reliability and dedication.
- Own the client experience, turning satisfaction into loyalty, referrals, and repeat business.
Candidate Vetting & Placement
Your analytical eye will help us present only the best talent to our clients:
- Review the top 1–5 candidates surfaced by our recruiting team for each role.
- Discern between a strong candidate and one who merely performs well in interviews.
- Present shortlisted candidates to clients, coordinate interview logistics, and manage feedback loops.
- Close placements with confidence, ensuring every candidate meets the client’s quality standards.
Growth & Retention
Driving revenue growth through client success is at the core of your role:
- Spot opportunities for additional hires before clients even realize they need them.
- Request reviews and introductions from satisfied clients, fueling our referral‑driven growth engine.
- Celebrate milestones with personalized gestures that reinforce long‑term relationships.
- Translate client satisfaction into repeat business, upsells, and brand advocacy.
Essential Qualifications
- Proven experience in customer success, account management, staffing, or recruiting.
- Exceptional critical‑thinking skills—able to form, defend, and apply clear viewpoints in both candidate evaluation and client problem‑solving.
- Full ownership mindset: you take responsibility for client outcomes until they are fully resolved.
- Clear, authentic written communication that resonates with clients and colleagues alike.
- High responsiveness and the ability to keep clients feeling prioritized without being tethered to a desk.
- Comfortable operating in a fast‑paced, founder‑led environment where playbooks evolve as the company grows.
Preferred Qualifications
- Background in offshore staffing, recruiting, or talent acquisition.
- Experience in a small, founder‑led startup with direct access to leadership.
- Familiarity with offshore talent markets in the Philippines, Latin America, or Africa.
Core Competencies & Skills
- Strategic account planning and execution.
- Advanced problem‑solving and conflict resolution.
- Data‑driven decision making and KPI tracking.
- Strong interpersonal and cross‑functional collaboration.
- Proficiency with CRM tools, project management software, and communication platforms.
- Adaptability to changing priorities and rapid scaling.
Career Growth & Learning Opportunities
At brighthush, your career trajectory is directly tied to the company’s success. As we expand, you’ll have the chance to:
- Lead new initiatives such as a Customer Success Playbook or a Client Advocacy Program.
- Mentor junior team members and shape the next generation of customer success leaders.
- Take on cross‑functional projects that influence product development, marketing, and sales.
- Attend industry conferences, workshops, and training sessions—fully reimbursed by brighthush.
- Earn performance‑based bonuses and equity options that align your success with the company’s growth.
Work Environment & Culture
Our culture is built on transparency, empowerment, and a shared commitment to excellence:
- Fully remote setup with flexible hours to accommodate global clients.
- Bi‑monthly payroll in USD, ensuring timely and reliable compensation.
- Paid time off and holiday observance in line with company policy.
- Direct access to the co‑founders—no middle‑management layers.
- Regular virtual team gatherings, hackathons, and informal “coffee chats” to foster camaraderie.
- A collaborative environment where ideas are valued, and experimentation is encouraged.
Compensation & Perks
While the exact salary will be discussed during the interview process, you can expect:
- Competitive base salary in USD, commensurate with experience.
- Performance‑based bonuses tied to client satisfaction, retention, and growth metrics.
- Equity options that allow you to share in brighthush’s long‑term success.
- Comprehensive health, dental, and vision insurance for you and your dependents.
- Unlimited paid time off policy to support work‑life balance.
- Fully reimbursed home‑office stipend and tech allowance.
- Access to a curated library of learning resources, including courses, books, and industry reports.
How to Apply
We’re excited to learn more about you! Please submit the following:
- Your updated resume.
- A short Loom video (1–2 minutes) introducing yourself, highlighting your customer success or account management experience, and walking through a situation where you proactively resolved a client issue before it escalated.
Only candidates who submit a Loom video will be considered for the next stage of the hiring process.
Our Hiring Process
We’ve designed a transparent, multi‑step process to ensure the best fit for both you and brighthush:
- Initial Application – Submit your application and complete our pre‑qualifying questions.
- Video Introduction – Record a video showcasing your communication skills and relevant experience.
- Role‑Specific Assessment – Complete an assessment tailored to the Senior Internal Customer Success Manager role (if applicable).
- Executive Interview – Meet with the co‑founders to discuss role alignment and cultural fit.
- Background & Reference Check – Professional reference verification to confirm your track record.
- Job Offer – Successful candidates receive a formal offer to join the brighthush team.
Throughout the process, we’ll keep you informed and provide constructive feedback at each step.
Ready to Make an Impact?
If you thrive on taking full ownership of client relationships, can spot a top candidate from a sea of resumes, and want to be the linchpin that keeps brighthush’s most valuable clients coming back, we want to hear from you. Join us and help shape the future of offshore talent acquisition while building a rewarding career that grows with you.
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