Customer Service Onboarding Specialist – Remote – Contract – Enterprise SaaS Platform Support & Customer Success

About brighthush

brighthush is a trailblazer in localized marketing technology, empowering multi‑location brands to dominate digital presence across search, social, reviews, listening, advertising, and automation. With a portfolio that includes some of the world’s largest enterprises, brighthush’s award‑winning SaaS platform transforms complex marketing workflows into streamlined, data‑driven strategies that scale effortlessly across thousands of locations. Ranked in the top tier of Inc. 5000’s Fastest Growing Companies for four consecutive years, brighthush is a high‑velocity, high‑impact organization that thrives on innovation, collaboration, and a relentless focus on customer success.

Why Join brighthush?

• Work in a fully remote, flexible environment that values work‑life balance.
• Receive a competitive contract rate, comprehensive benefits, and a generous 401(k) match.
• Be equipped with a MacBook, premium accessories, and exclusive brighthush swag.
• Collaborate with a global team of industry experts who champion thought leadership and continuous improvement.
• Own a high‑impact role that directly influences the success of enterprise customers and the growth trajectory of brighthush.

Key Responsibilities

As a Customer Service Onboarding Specialist, you will be the first point of contact for new customers and a critical liaison between our clients and the brighthush platform. Your day‑to‑day activities will include:

• Responding to customer inquiries via email, phone, and chat with speed and precision.
• Following up on open tickets to ensure timely resolution and customer satisfaction.
• Mastering the brighthush platform and guiding customers of all technical proficiencies through training, best practices, and resource utilization.
• Configuring and setting up new location profiles within the platform, ensuring data integrity and compliance.
• Managing a high‑volume workload, prioritizing tasks, and communicating backup coverage as needed.
• Providing expert support during the onboarding of new locations, identifying potential issues, and escalating them to the appropriate teams.
• Verifying listings across multiple platforms (e.g., Facebook, Instagram, Google My Business) to ensure accuracy and consistency.
• Documenting processes, creating knowledge base articles, and contributing to continuous improvement initiatives.

Essential Qualifications

We’re looking for candidates who bring a blend of technical acumen, customer‑centric mindset, and a passion for continuous learning.

• Minimum 1 year of experience in a customer‑facing role within a technology or SaaS environment.
• Exceptional written and verbal communication skills, with the ability to translate complex concepts into clear, actionable guidance.
• Strong organizational and analytical abilities, with meticulous attention to detail.
• Patience, empathy, and a professional demeanor when interacting with diverse customers.
• Proven problem‑solving skills and the capacity to think critically under time constraints.
• Comfortable using Excel, Zendesk, or similar SaaS support tools.
• Experience with social media platforms such as Facebook and Instagram is a plus.
• Self‑motivated, quick learner who thrives in fast‑paced, dynamic environments.

Preferred Qualifications

• Prior experience in a SaaS onboarding or customer success role.
• Familiarity with marketing automation, SEO, or local search optimization.
• Knowledge of data analytics tools and reporting dashboards.
• Experience working with enterprise clients and managing complex, multi‑location setups.
• Fluency in additional languages (Spanish, French, Mandarin, etc.) is a bonus.

Core Skills & Competencies

• Customer Experience & Support
• Onboarding & Training
• Configuration Management
• Problem Solving & Critical Thinking
• Time Management & Prioritization
• Communication & Interpersonal Skills
• Data Analysis & Reporting
• Technical Aptitude & Quick Learning
• Team Collaboration & Cross‑Functional Coordination

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. As a Customer Service Onboarding Specialist, you’ll:

• Gain deep expertise in a cutting‑edge SaaS platform that is reshaping the marketing landscape.
• Participate in mentorship programs and peer‑learning sessions with senior product and engineering leaders.
• Access a curated library of training modules, certifications, and industry conferences.
• Be considered for internal career pathways into Customer Success Management, Product Management, or Technical Support Engineering.
• Contribute to product roadmap discussions, ensuring customer insights shape future platform enhancements.

Work Environment & Culture at brighthush

brighthush is built on a foundation of trust, autonomy, and collaboration. Our remote culture encourages:

• Flexible work hours that respect personal commitments.
• Regular virtual team huddles, knowledge‑sharing sessions, and social events.
• A culture of psychological safety where ideas are welcomed and experimentation is encouraged.
• Transparent communication from leadership, with quarterly town‑halls and open Q&A sessions.
• A commitment to diversity, equity, and inclusion, ensuring every voice is heard and valued.

Compensation & Benefits

While the contract rate is competitive and commensurate with experience, brighthush also offers:

• Health, dental, and vision coverage (for eligible contractors).
• 401(k) plan with company match for full‑time equivalents.
• Paid time off (PTO) and flexible holiday scheduling.
• Professional development stipend and access to industry conferences.
• Monthly wellness stipend and mental health resources.
• Exclusive brighthush merchandise and a welcoming onboarding kit.

How to Apply

If you are passionate about delivering exceptional customer experiences, thrive in a fast‑moving SaaS environment, and want to be part of a company that is redefining localized marketing, we want to hear from you. Submit your application today and join the brighthush team where your expertise will directly impact the success of global brands.

Apply Now –