Customer Service & Operations Coordinator – Curtain & Blinds Distribution, Logistics & Order Management at brighthush

About brighthush

brighthush is a leading distributor of high‑quality curtains, blinds, and window treatments across Western Australia. With a reputation for exceptional product selection, innovative design solutions, and a commitment to customer satisfaction, brighthush has become the go‑to partner for both residential and commercial clients. Our team is passionate about creating beautiful, functional spaces, and we pride ourselves on delivering seamless service from order to installation.

Why Join brighthush?

• Be part of a dynamic, growth‑oriented company that values creativity, collaboration, and continuous improvement.
• Work in a supportive environment that encourages professional development and offers clear career pathways.
• Enjoy a comprehensive benefits package, including competitive salary, flexible working arrangements, health and wellness programs, and employee discounts on our product range.
• Play a pivotal role in shaping the customer experience and driving operational excellence across our distribution network.

Key Responsibilities

As the Customer Service & Operations Coordinator, you will be the linchpin that connects our customers, suppliers, and internal teams. Your day‑to‑day tasks will span administrative support, order processing, customer service, and operational coordination. Below is a detailed breakdown of what you’ll be doing:

Administrative Support

• Manage calendars, appointments, and scheduling for the operations and sales teams.
• Organise and coordinate deliveries, installations, and service call‑outs, ensuring all stakeholders are informed and on schedule.
• Prepare detailed reports and administrative documents for internal use and external stakeholders.
• Handle internal and external requests and enquiries with professionalism and efficiency.
• Enter and manage sales orders accurately and efficiently using our ERP system.
• Assist in preparing and sending customer quotations, ensuring pricing accuracy and compliance with company policies.
• Follow up on quotations, providing additional information or clarifications as required.
• Create and process purchase orders for materials and supplies.
• Coordinate with the Warehouse Team to guarantee timely delivery of goods and services.
• Generate and process customer invoices, ensuring accuracy and timely payment.

Order Processing & Administration

• Confirm receipt of customer orders and verify all details.
• Request any additional information required to process orders promptly.
• Enter customer orders into Tall Emu accurately and efficiently.
• Assign orders to the appropriate team members and release them into production.
• Update notes, order statuses, and customer information within company systems.
• Monitor order progress through production and coordinate with relevant departments.
• Ensure orders are processed accurately and within required timeframes.
• Liaise with internal teams regarding order status, production schedules, and customer requirements.
• Maintain accurate order records and documentation for audit and reporting purposes.

Customer Service

• Respond promptly to customer enquiries via phone, email, and the company website.
• Provide timely updates and follow‑ups on order status, delivery, and installation.
• Handle customer complaints professionally, escalating when necessary.
• Manage warranty claims and coordinate with suppliers and installers.
• Process returns and replacements, ensuring customer satisfaction.
• Maintain a high level of customer satisfaction and professionalism at all times.

Communication & Coordination

• Manage multiple email inboxes, including Orders and General Enquiries.
• Liaise with customers, suppliers, installers, and internal team members.
• Forward enquiries to the appropriate department when required.
• Schedule deliveries, installations, and service appointments.
• Coordinate schedules with internal operations teams.
• Confirm appointments and bookings with customers.
• Work closely with production and installation teams to ensure deadlines are met.
• Assist in coordinating production runs and workflow planning.

Sales Support

• Answer customer sales enquiries and provide product information.
• Assist customers with technical questions and product specifications.
• Manage website enquiry and quote request submissions.
• Prepare and process quotations.
• Follow up on customer leads.
• Forward specialised enquiries to the relevant sales team member.

Purchasing & Supplier Management

• Order materials and supplies, including sand, cement, Mapei products, Cement Australia products, packaging materials, office supplies, and production consumables.
• Coordinate supplier deliveries and monitor stock levels.
• Reorder supplies when required to maintain optimal inventory levels.

Data Management & CRM

• Maintain accurate records and databases across all business systems.
• Organise company documents using cloud‑based systems.
• Update product codes, pricing, and system information.
• Maintain CRM and customer databases, ensuring data accuracy.
• Record customer interactions and notes in the CRM.
• Assist in managing ongoing customer relationships and communications.

Research & Reporting

• Conduct online research as required to support business initiatives.
• Gather and summarise information for reports.
• Generate operational, sales, and production reports.
• Provide administrative support for business improvement initiatives.

Essential Qualifications

• High school diploma or equivalent; tertiary qualification in business administration, logistics, or a related field is an advantage.
• Minimum of 2–3 years of experience in a customer service, operations, or logistics role within a manufacturing or distribution environment.
• Proficiency with ERP systems (Tall Emu or similar) and CRM platforms.
• Strong organisational and multitasking skills, with the ability to prioritise competing demands.
• Excellent written and verbal communication skills in English.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and comfortable learning new software.
• Demonstrated problem‑solving abilities and a proactive approach to process improvement.

Preferred Qualifications & Skills

• Experience in the curtain, blinds, or window treatment industry.
• Knowledge of supply chain and inventory management practices.
• Familiarity with Australian business regulations and compliance standards.
• Experience in a supervisory or team‑lead capacity.
• Strong analytical skills and attention to detail.
• Ability to work independently and as part of a cross‑functional team.
• Adaptability to a fast‑paced, evolving work environment.

What You’ll Bring to brighthush

• A customer‑first mindset, always looking for ways to enhance the client experience.
• Strong organisational skills that keep the entire operations pipeline running smoothly.
• Proactive communication, ensuring all stakeholders are informed and aligned.
• A collaborative spirit that thrives in a team‑driven culture.
• A continuous improvement mindset, always seeking efficiencies and better processes.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Service & Operations Coordinator, you will have the opportunity to:

• Progress into senior operations or project management roles.
• Take on additional responsibilities in supply chain, logistics, or sales support.
• Participate in cross‑departmental projects that influence company strategy.
• Access training programmes, including ERP certification, leadership development, and industry‑specific workshops.
• Attend industry conferences and trade shows to stay ahead of market trends.

Work Environment & Company Culture

brighthush fosters a culture of inclusivity, innovation, and respect. Our team values open communication, teamwork, and a healthy work‑life balance. We celebrate achievements, encourage creative problem‑solving, and support each other’s professional growth. The office is located in Wangara, Western Australia, offering a modern, collaborative workspace with flexible scheduling options.

Compensation, Perks & Benefits

• Competitive salary commensurate with experience.
• Performance‑based bonuses and incentive programmes.
• Flexible working hours and the possibility of remote work for certain tasks.
• Health and wellness benefits, including gym membership discounts and mental health support.
• Employee discounts on our extensive range of curtains, blinds, and window treatments.
• Paid time off, public holiday entitlements, and a generous leave policy.
• Ongoing professional development and training support.

How to Apply

If you are a proactive, detail‑oriented professional with a passion for customer service and operations, we would love to hear from you. Please submit your resume and a cover letter outlining why you are the ideal candidate for this role at brighthush.

Join brighthush Today

Become a key player in a company that values innovation, customer satisfaction, and employee growth. Apply now and help us bring brighter, more beautiful spaces to our clients across Western Australia.