Dynamic E‑Commerce Operations & Customer Support Coordinator – Remote, US Eastern Time, Fashion & Apparel

About brighthush

brighthush is a fast‑growing, US‑based e‑commerce powerhouse that brings the latest fashion trends directly to customers’ doors. With a vibrant brand identity and a customer‑centric philosophy, we’ve built a loyal community that trusts us for quality apparel, impeccable service, and a seamless online shopping experience. Our mission is simple: to make fashion accessible, enjoyable, and sustainable for everyone.

As we expand our footprint across the United States, we’re looking for a dedicated E‑Commerce Operations & Customer Support Coordinator to join our remote team. If you thrive in a dynamic environment, love fashion, and excel at juggling multiple priorities with precision, brighthush wants to hear from you.

Why This Role Matters

In the world of e‑commerce, the difference between a satisfied customer and a lost sale often hinges on the speed and quality of support. As our Operations & Customer Support Coordinator, you’ll be the linchpin that keeps our online store humming, our customers smiling, and our brand reputation soaring. Your work will directly influence sales, customer retention, and brand loyalty.

Key Responsibilities

• Customer Interaction Excellence: Respond to inquiries via email, WhatsApp, live chat, and social media with professionalism, empathy, and accuracy. Resolve issues, answer questions, and guide customers through the purchasing journey.
• Product Listing Management: Create, edit, and maintain product listings on our Shopify store. Ensure titles, descriptions, images, and pricing are consistent, SEO‑friendly, and reflect brand standards.
• Operational Administration: Handle day‑to‑day administrative tasks such as order processing, inventory updates, and data entry. Keep internal systems organized and up to date.
• Multi‑Tasking & Prioritization: Manage simultaneous tasks—customer tickets, listing updates, and operational requests—without sacrificing quality or turnaround time.
• Issue Escalation & Ownership: Identify bottlenecks, flag issues, and take full ownership of tasks until resolution. Proactively communicate status updates to stakeholders.
• Data Accuracy & Reporting: Maintain accurate records of customer interactions, product changes, and operational metrics. Generate weekly reports for the operations manager.
• Continuous Improvement: Suggest process enhancements, automation opportunities, and best practices to streamline operations and elevate customer experience.

Essential Qualifications

• High school diploma (Grade 12) or equivalent; a National Diploma or NQF Level 6 qualification is a plus.
• Minimum of 1–2 years experience in customer service, e‑commerce, or administrative support.
• Proficient in English written communication with a professional, friendly tone.
• Reliable high‑speed internet connection and a dedicated home office setup.
• Comfortable working during US Eastern Standard Time (EST) business hours (8 AM–5 PM EST).
• Strong digital literacy: email platforms, messaging tools, and online systems.

Preferred Experience

• Hands‑on experience managing product listings on Shopify, WooCommerce, or similar platforms.
• Background in the clothing or retail industry, including product categorization and terminology.
• Familiarity with project management or task‑tracking tools such as Trello, Asana, or Notion.
• Previous remote support for a business owner or senior stakeholder.

Skills & Competencies

• Communication: Clear, concise, and courteous written communication.
• Attention to Detail: Meticulous in data entry, listing accuracy, and quality control.
• Organizational Skills: Ability to structure tasks, prioritize, and meet deadlines.
• Independence: Self‑motivated, proactive, and capable of working without constant supervision.
• Professionalism: Reliable, trustworthy, and aligned with brighthush’s brand values.
• Problem‑Solving: Quick to identify issues and devise effective solutions.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent. As you master the day‑to‑day operations, you’ll have the chance to:

• Transition into a Senior Operations Specialist or Customer Success Lead role.
• Lead cross‑functional projects, such as inventory optimization or customer journey mapping.
• Participate in quarterly training sessions covering e‑commerce trends, data analytics, and leadership skills.
• Earn certifications in Shopify, Google Analytics, or project management tools.
• Contribute to strategic initiatives that shape the future of our brand.

Work Environment & Culture

brighthush is built on a foundation of collaboration, innovation, and respect. Even though we’re a remote team, we maintain a strong sense of community through:

• Weekly virtual coffee chats and monthly town‑hall meetings.
• Open‑door communication channels via Slack and Microsoft Teams.
• Inclusive decision‑making that values every voice.
• Flexible work arrangements that respect work‑life balance.
• Recognition programs that celebrate achievements and milestones.

Compensation & Perks

While specific figures may vary based on experience, we offer a competitive salary package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses tied to customer satisfaction and operational efficiency.
• Health, dental, and vision insurance options.
• Paid time off, including vacation, sick leave, and personal days.
• Remote work stipend to support home office setup.
• Access to a digital learning platform for continuous skill development.
• Employee referral bonuses and team‑building retreats.

How to Apply

If you’re ready to bring your passion for fashion, customer service, and e‑commerce to a forward‑thinking brand, we’d love to meet you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush. We’ll review your application promptly and schedule a conversation to explore how you can contribute to our growing success.

Join brighthush and help us turn every click into a memorable shopping experience.