Customer Service Representative – Billing & Utility Support, 100% Work From Home, $16/hr

About brighthush

brighthush is a forward‑thinking leader in the utility services sector, dedicated to empowering both individuals and organizations to reach their full potential. With a culture rooted in teamwork, integrity, and a relentless pursuit of excellence, brighthush has become synonymous with innovation and exceptional customer experience. Our mission is simple: to create a brighter future by delivering reliable, customer‑centric solutions that make a tangible difference in everyday life.

Why Join brighthush?

When you become part of the brighthush family, you’re not just filling a role—you’re stepping into a dynamic, growth‑oriented environment that values your voice, your ideas, and your ambition. We offer:

• Competitive Compensation: $16 per hour, with opportunities for overtime and performance bonuses.
• Comprehensive Benefits: Medical, dental, and vision coverage for you and your dependents.
• Paid Time Off (PTO): Earn vacation, sick leave, and personal days that grow with your tenure.
• Employee Discounts: Exclusive savings on utilities, technology, and lifestyle products.
• Paid Training: Structured onboarding and continuous learning to sharpen your skills.
• Career Advancement: Clear pathways to higher roles within customer service, operations, and beyond.
• Work‑From‑Home Flexibility: A fully remote setup that lets you balance professional success with personal well‑being.

Role Overview

As a Remote Customer Service Representative at brighthush, you will be the frontline ambassador for our electric and gas services. Your primary mission is to resolve customer inquiries with empathy, accuracy, and efficiency—ensuring every interaction ends with a satisfied, loyal customer.

Key Responsibilities

• Handle inbound calls from customers across the country, addressing billing questions, payment options, and assistance programs.
• Educate customers on billing details, explaining charges and available discounts in a clear, concise manner.
• Deliver first‑call resolution whenever possible, minimizing the need for escalations.
• Identify upsell opportunities—such as service upgrades or additional products—that align with customer needs.
• Assist customers with account management tasks, including updating personal information and service preferences.
• Accurately document every customer interaction in our call‑tracking system, ensuring data integrity and compliance.
• Maintain a courteous, professional demeanor even during high‑pressure situations or challenging conversations.
• Adhere strictly to company policies, procedures, and quality standards.
• Collaborate with cross‑functional teams—billing, technical support, and sales—to resolve complex issues.
• Participate in ongoing training and development programs to stay current on product knowledge and industry trends.

Essential Qualifications

• High School Diploma or GED (required).
• Minimum of 1 year of customer service experience, preferably in a call‑center environment.
• Strong written and verbal communication skills.
• Proficiency in Windows‑based operating systems, with the ability to type quickly and accurately.
• Excellent research skills and the ability to find solutions within tight time constraints.
• High level of confidentiality and data‑privacy awareness.
• Reliable, high‑speed internet connection (minimum 10 Mbps download, 5 Mbps upload) and a dedicated, quiet workspace.
• Personal device for two‑factor authentication.
• Commitment to punctuality and adherence to the work schedule.

Preferred Qualifications

• Experience in the utilities or energy sector.
• Knowledge of billing software and CRM platforms.
• Multilingual abilities to serve a diverse customer base.
• Previous exposure to upselling or cross‑selling initiatives.
• Demonstrated ability to handle difficult customers with professionalism and empathy.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for solving problems and delivering exceptional service.
• Communication: Clear, concise, and engaging verbal and written communication.
• Adaptability: Quick to adjust to new processes, tools, and changing priorities.
• Time Management: Ability to meet deadlines while maintaining high quality.
• Technical Proficiency: Comfortable navigating multiple software applications simultaneously.
• Team Collaboration: Willingness to work with colleagues across departments to achieve shared goals.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is as important as your day‑to‑day responsibilities. As a Remote Customer Service Representative, you will:

• Participate in a structured onboarding program that covers product knowledge, customer service best practices, and company culture.
• Access continuous learning modules—both online and in‑person—covering advanced communication techniques, conflict resolution, and industry trends.
• Earn certifications in customer service excellence, which can be leveraged for future roles within brighthush.
• Be considered for internal promotions to Senior Customer Service Representative, Team Lead, or Managerial positions in Operations, Sales, or Technical Support.
• Receive mentorship from experienced leaders who provide guidance, feedback, and career advice.

Work Environment & Company Culture

brighthush fosters a culture of inclusion, innovation, and continuous improvement. Even though you’ll be working remotely, you’ll feel connected through:

• Regular virtual team meetings and town‑hall sessions.
• Collaborative chat channels for quick problem‑solving.
• Annual virtual retreats and team‑building activities.
• A transparent feedback loop where your ideas can shape product and process improvements.
• A commitment to work‑life balance, with flexible scheduling options to accommodate personal commitments.

Compensation, Perks & Benefits

Beyond the hourly wage, brighthush offers a holistic benefits package designed to support your health, well‑being, and financial security.

• Health Coverage: Comprehensive medical, dental, and vision plans with low employee contributions.
• Retirement Savings: 401(k) plan with company match after 6 months of employment.
• Paid Time Off: Accrued vacation, sick leave, and personal days that increase with tenure.
• Employee Discounts: Savings on utilities, technology, and lifestyle products.
• Wellness Programs: Access to mental health resources, fitness stipends, and wellness challenges.
• Professional Development: Reimbursement for relevant certifications, conferences, and courses.
• Technology Stipend: Annual allowance for home office upgrades.

How to Apply

If you’re ready to bring your passion for customer service to a company that values innovation, integrity, and impact, we’d love to hear from you. Click the link below to submit your application and join the brighthush team.

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Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Ready to Make a Difference?

Every call you handle is an opportunity to brighten someone’s day and strengthen the community we serve. If you thrive on problem‑solving, enjoy connecting with people from all walks of life, and want to grow your career in a supportive, forward‑looking environment, brighthush invites you to apply today. Together, we can illuminate the future—one customer at a time.