Customer Service Representative – brighthush Operations & Customer Experience Specialist

About brighthush and the Powersports Revolution

brighthush is a trailblazing leader in the powersports sector, dedicated to delivering world‑class gear, motorcycles, and accessories to riders who live for the thrill of the open road and the roar of an engine. With a global footprint that spans continents, brighthush has built a reputation for innovation, quality, and an unwavering commitment to customer satisfaction. Our mission is simple: empower every rider with the best products, the most accurate information, and the most engaging service experience.

As we continue to expand our reach, we’re looking for passionate, customer‑centric professionals to join our Operations team. If you thrive on solving problems, love talking about motocross, street bikes, snowmobiles, ATVs, and UTVs, and want to be part of a culture that celebrates adventure and excellence, brighthush invites you to apply for the Customer Service Representative role.

Why brighthush?

• Industry Leadership: Be part of a company that sets the standard for powersports retail and service worldwide.
• Dynamic Culture: Work alongside a team of enthusiasts who share your passion for riding and outdoor adventure.
• Growth Opportunities: From entry‑level roles to senior management, brighthush offers clear career pathways and continuous learning.
• Competitive Compensation: Earn a solid base salary, performance bonuses, and comprehensive benefits from day one.
• Flexibility: Enjoy flexible scheduling, remote work options, and a supportive work environment that values work‑life balance.

Key Responsibilities

As a Customer Service Representative at brighthush, you will be the frontline ambassador for our brand, ensuring every rider feels valued and supported. Your day‑to‑day tasks will include:

• Multi‑Channel Support: Handle inquiries via phone, live chat, and email with a concierge‑level approach.
• Product Expertise: Provide detailed information on motorcycles, gear, accessories, and industry brands, including Harley Davidson, snowmobiles, ATVs, and UTVs.
• Order Management: Resolve issues related to orders, returns, shipping, and order status, ensuring a seamless experience.
• Proactive Follow‑Up: Reach out to customers to confirm satisfaction, gather feedback, and upsell relevant products.
• Relationship Building: Cultivate long‑term relationships with riders, turning first‑time buyers into brand advocates.
• System Proficiency: Operate CRM and contact center systems with autonomy, staying current with updates and process changes.
• Team Collaboration: Work closely with fellow operations specialists, marketing, and logistics to deliver a unified customer experience.
• Continuous Learning: Participate in ongoing training programs to deepen product knowledge and service skills.

Essential Qualifications

To thrive in this role, you should meet the following criteria:

• Advanced proficiency in English (spoken and written).
• Minimum of 1 year of customer service or retail experience.
• High school diploma or equivalent (Bachelor’s degree preferred).
• Strong typing speed (30+ WPM) and familiarity with Microsoft Office.
• Experience using CRM and contact center platforms.
• Excellent multitasking, prioritization, and problem‑solving skills.
• Ability to work flexible hours, including weekends.
• Reliable high‑speed internet connection (minimum requirements met; surplus preferred).

Preferred Qualifications

These additional qualifications will set you apart:

• Prior experience in the powersports industry or with brands such as Harley Davidson.
• Hands‑on experience riding snowmobiles, ATVs, or UTVs.
• Knowledge of powersports gear, maintenance, and safety.
• Previous remote work experience with a stable workstation.
• Demonstrated ability to think creatively and adapt to changing customer needs.

Core Skills & Competencies

• Customer‑First Mindset: A genuine passion for helping others and a deep understanding of rider needs.
• Communication Excellence: Clear, concise, and engaging communication across all channels.
• Technical Aptitude: Comfortable navigating multiple software tools and learning new systems quickly.
• Analytical Thinking: Ability to diagnose issues, identify root causes, and propose effective solutions.
• Team Player: Collaborative spirit, open to feedback, and supportive of colleagues.
• Resilience: Handles high‑volume periods with calmness and professionalism.

Career Growth & Development

At brighthush, we believe in nurturing talent. As a Customer Service Representative, you’ll have access to:

• Structured onboarding and mentorship programs.
• Regular performance reviews and personalized development plans.
• Cross‑functional training in sales, logistics, and product management.
• Opportunities to advance into senior support roles, team lead positions, or specialized product teams.
• Annual conferences and industry events to broaden your network and expertise.

Work Environment & Culture

Our culture is built on the pillars of adventure, integrity, and continuous improvement. You’ll experience:

• A collaborative, inclusive workspace that values diverse perspectives.
• Open communication channels with leadership and peers.
• Regular team events, both virtual and in‑person, celebrating milestones and achievements.
• A commitment to sustainability and responsible riding practices.

Compensation, Perks, and Benefits

We offer a comprehensive package designed to support your professional and personal life:

• Base Salary: $15,000 MXN monthly gross.
• Performance Bonus: $6,000 MXN per month based on key metrics.
• Benefits: Full legal benefits from day one, including health, dental, and retirement plans.
• Remote Work: Fully equipped home office setup provided.
• Training: 100% paid, covering all product and service training.
• Schedule Flexibility: Shift options from 8 am to 8 pm, 10‑hour shifts, with 1‑hour lunch and two 15‑minute breaks.
• Time Off: Two days off per week (options include Fri‑Sat, Sat‑Sun, or Sun‑Mon).
• Additional Perks: Total pass for riders, travel allowances for industry events, and discounts on brighthush products.

How to Apply

Ready to ride the next step in your career? Click the link below to submit your application and join the brighthush family. We’re excited to meet passionate, customer‑focused professionals who are eager to make a difference in the powersports world.

Apply to brighthush Today

Conclusion

At brighthush, we’re more than a company; we’re a community of riders, innovators, and service champions. If you’re ready to combine your love for powersports with a career that rewards expertise, creativity, and dedication, we want to hear from you. Join us, and help shape the future of riding while enjoying a supportive, growth‑oriented work environment.