Seasoned Remote Travel Advisor – Customer Service & Itinerary Design Specialist at brighthush

About brighthush

At brighthush, we believe that travel is more than just a trip—it’s a transformative experience that enriches lives, sparks curiosity, and creates lasting memories. Founded on the principles of curiosity, service, and innovation, brighthush has grown into a global community of travel enthusiasts who share a passion for crafting unforgettable journeys. Whether you’re planning a romantic honeymoon, a family adventure, a luxury cruise, or an adrenaline‑filled expedition, our team of dedicated advisors turns dreams into reality.

Our culture is built on collaboration, continuous learning, and a relentless focus on customer delight. We empower our advisors with the tools, training, and autonomy they need to excel—while celebrating the unique strengths each individual brings to the table. As a remote-first organization, we value flexibility, work‑life balance, and the freedom to work from anywhere, allowing you to thrive both personally and professionally.

Why Join brighthush?

• Fully Remote, 100% Flexible: Work from the comfort of your home, your favorite coffee shop, or anywhere you feel inspired.
• Comprehensive Training: No prior travel industry experience? No problem. Our structured onboarding program equips you with the knowledge and confidence to succeed.
• Career Growth: Performance‑based advancement opportunities, mentorship, and the chance to move into senior advisory, team lead, or specialized niche roles.
• Professional Development: Access to industry certifications, webinars, and a curated library of resources to keep you at the cutting edge of travel trends.
• Supportive Community: A vibrant, inclusive team that celebrates wins, shares insights, and supports each other’s growth.
• Competitive Compensation & Perks: Attractive base salary, uncapped commission structure, health & wellness benefits, and travel perks for you and your family.

Key Responsibilities

As a Remote Travel Advisor at brighthush, you will be the primary point of contact for our clients, guiding them through every step of their travel planning journey. Your role will encompass:

• Client Consultation: Engage with clients via phone, email, and chat to uncover their travel preferences, budget constraints, and special requirements.
• Itinerary Design: Research destinations, accommodations, transportation options, and activities to curate personalized itineraries that align with each client’s vision.
• Booking Management: Secure reservations for flights, hotels, car rentals, tours, and experiences, ensuring accuracy and timely confirmation.
• Logistics Coordination: Handle travel documents, visa requirements, travel insurance, and any last‑minute changes to guarantee a seamless experience.
• Relationship Building: Foster long‑term relationships by providing exceptional service, anticipating client needs, and offering post‑trip support.
• Trend Monitoring: Stay up‑to‑date on emerging destinations, seasonal promotions, and industry developments to offer clients fresh, relevant options.
• Performance Reporting: Track booking metrics, client satisfaction scores, and commission data to inform continuous improvement.

Essential Qualifications

• Passion for travel and a genuine desire to help others create memorable experiences.
• Excellent written and verbal communication skills in English; additional languages are a plus.
• Strong organizational skills and the ability to manage multiple client itineraries simultaneously.
• Self‑motivated, proactive, and comfortable working independently in a remote environment.
• Proficiency with online research tools, booking platforms, and Microsoft Office or Google Workspace.
• Prior experience in travel planning, hospitality, or customer service is highly desirable but not mandatory.

Preferred Qualifications

• Experience with global distribution systems (GDS) such as Amadeus, Sabre, or Galileo.
• Knowledge of travel insurance, visa processes, and travel safety protocols.
• Background in luxury travel, adventure tourism, or niche markets (e.g., eco‑travel, wellness retreats).
• Previous exposure to CRM systems (e.g., Salesforce, HubSpot) and ticketing tools.
• Demonstrated ability to exceed sales targets and deliver high customer satisfaction scores.

Skills & Competencies

• Customer‑Centric Mindset: Anticipate client needs and deliver personalized solutions.
• Analytical Thinking: Evaluate options, compare prices, and recommend the best value.
• Time Management: Prioritize tasks, meet deadlines, and maintain high productivity.
• Adaptability: Thrive in a fast‑moving industry with evolving trends and client expectations.
• Team Collaboration: Share insights, support peers, and contribute to a positive team culture.
• Tech Savvy: Quickly learn new tools, troubleshoot issues, and leverage technology to enhance service.

Career Growth & Learning Opportunities

At brighthush, we view every advisor as a future leader. Your journey may include:

• Senior Advisor: Lead complex itineraries, mentor new hires, and influence product development.
• Team Lead / Manager: Oversee a group of advisors, set performance goals, and shape team strategy.
• Specialist Roles: Focus on high‑end luxury, adventure, or niche travel segments.
• Global Travel Consultant: Represent brighthush at industry events, partner with airlines and hotels, and drive brand visibility.

We invest in your growth through continuous training, industry certifications (e.g., IATA, CTT), and access to a library of webinars and workshops. Your success fuels our collective success, and we celebrate milestones with recognition programs and performance bonuses.

Work Environment & Culture

brighthush is a remote-first organization that values flexibility, autonomy, and a healthy work‑life balance. Our culture is defined by:

• Inclusivity: A diverse team that respects and celebrates different perspectives.
• Collaboration: Regular virtual huddles, knowledge‑sharing sessions, and cross‑functional projects.
• Innovation: Encouragement to experiment with new tools, processes, and creative solutions.
• Well‑Being: Wellness programs, mental health resources, and flexible scheduling to support your personal life.
• Community Impact: Opportunities to volunteer, support sustainable tourism initiatives, and give back to local communities.

Compensation & Benefits

While specific figures vary based on experience and performance, brighthush offers a competitive compensation package that includes:

• Base Salary: A competitive hourly or monthly rate that reflects your expertise.
• Commission Structure: Uncapped earnings potential tied to bookings and client satisfaction.
• Health & Wellness: Comprehensive health, dental, and vision plans for you and your dependents.
• Paid Time Off: Generous vacation, sick leave, and personal days to recharge.
• Retirement Plan: 401(k) with company match to secure your future.
• Travel Perks: Discounted rates on flights, hotels, and experiences for you and your family.
• Professional Development: Reimbursement for industry certifications, conferences, and continuing education.
• Technology Stipend: Monthly allowance for home office equipment, high‑speed internet, and software subscriptions.

How to Apply

If you’re ready to turn your love of travel into a rewarding career, we’d love to hear from you. Submit your resume and a brief cover letter detailing why you’re the perfect fit for brighthush. Let’s create unforgettable journeys together.