Customer Service Representative – Healthcare Solutions & Technical Support at brighthush

About brighthush

brighthush is a leading innovator in the healthcare industry, dedicated to transforming patient care through cutting‑edge medical devices, therapy solutions, and comprehensive support services. Since our founding in 1931, we have championed the belief that every individual deserves access to high‑quality, life‑saving healthcare. Today, brighthush continues to redefine how healthcare is delivered, combining advanced technology with a culture of compassion, collaboration, and continuous improvement.

As a global organization, we empower our teams to take ownership, drive results, and make a tangible impact on the lives of patients, clinicians, and communities worldwide. Our mission is simple yet powerful: Save and Sustain Lives. Whether you’re a seasoned professional or just starting your career, you’ll find purpose, pride, and the opportunity to grow at brighthush.

Why Join brighthush?

At brighthush, we believe that exceptional customer service is the cornerstone of our success. Our Customer Service Representatives are the frontline ambassadors who ensure that our clients receive the support, information, and solutions they need to thrive. If you thrive in a fast‑paced, technology‑driven environment and enjoy helping people solve real‑world problems, this role is for you.

We offer a competitive salary range of $33,600 – $46,200 annually, depending on experience and location, along with a comprehensive benefits package that supports your health, financial security, and personal growth.

Key Responsibilities

• Deliver outstanding customer service for brighthush’s rental therapy surfaces, bariatric products, and capital equipment, ensuring a seamless experience for all clients.
• Serve as the primary point of contact for inbound inquiries, providing accurate product information, troubleshooting guidance, and connecting customers with Clinical Account Managers for billing, pricing, inventory, and order management.
• Maintain deep technical knowledge of our product portfolio through ongoing training and self‑study, staying current with updates, new releases, and industry best practices.
• Resolve customer issues efficiently over the phone, email, or chat, adhering to established protocols and quality standards.
• Identify, document, and escalated process or system issues to the appropriate internal teams, collaborating with sales, field service, and technical support to achieve swift resolution.
• Track and report on key performance metrics such as first‑contact resolution, customer satisfaction scores, and adherence to scheduled shifts.
• Participate in continuous improvement initiatives, sharing insights and suggestions that enhance customer experience and operational efficiency.
• Contribute to a culture of excellence by upholding brighthush’s values of courage, trust, and collaboration in every interaction.

Essential Qualifications

• High school diploma or GED required.
• Successful completion of new‑hire orientation and product training.
• Strong written, verbal, and interpersonal communication skills.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Experience using call‑center platforms such as Genesys Cloud, and familiarity with CRM systems like Salesforce and ERP tools such as JDE.
• Excellent analytical, organizational, and problem‑solving abilities.
• Ability to multitask, manage competing priorities, and thrive in a fast‑paced environment.
• Professional, team‑oriented mindset with a collaborative approach to problem resolution.
• Flexibility to work weekends, holidays, and varying shift schedules.
• U.S. work authorization required; no visa sponsorship available.

Preferred Qualifications

• Minimum of 2 years of customer service experience, preferably in the healthcare or medical device sector.
• Prior exposure to rental or capital equipment support.
• Bilingual proficiency in Spanish (or another language) is a plus.
• Experience with technical troubleshooting and product support.
• Knowledge of healthcare regulations, billing processes, and inventory management.

Skills & Competencies

• Customer‑centric mindset with a passion for problem solving.
• Strong technical aptitude and quick learning curve.
• Effective time‑management and prioritization skills.
• Excellent teamwork and collaboration abilities.
• Adaptability to changing processes, technologies, and customer needs.
• High attention to detail and commitment to accuracy.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As a Customer Service Representative, you will have access to:

• Structured onboarding and continuous product training programs.
• Mentorship from experienced supervisors and cross‑functional leaders.
• Opportunities to transition into specialized roles such as Technical Support Specialist, Field Service Coordinator, or Account Management.
• Leadership development tracks for high‑performing team members.
• Access to industry conferences, webinars, and certifications.

Work Environment & Company Culture

brighthush fosters a culture that values courage, trust, and collaboration. Our remote‑friendly model allows you to work from anywhere in the United States, with a preference for candidates located within 40 miles of our Batesville, IN office. We celebrate diversity, encourage innovation, and reward initiative. Our team members enjoy:

• Flexible work schedules and remote work options.
• Inclusive and supportive workplace culture.
• Regular team‑building events and community outreach initiatives.
• Recognition programs that celebrate individual and team achievements.

Compensation, Perks, and Benefits

In addition to a competitive base salary, brighthush offers a comprehensive benefits package designed to support your health, financial well‑being, and work‑life balance:

• Medical, dental, and vision coverage starting on day one.
• Life, accident, short‑term and long‑term disability insurance.
• 401(k) retirement plan with company matching.
• Employee Stock Purchase Plan (ESPP) with discounted stock options.
• Flexible Spending Accounts (FSA) for healthcare and dependent care.
• Paid time off (20–35 days based on tenure), paid holidays, and paid parental leave.
• Employee Assistance Program (EAP) and mental health resources.
• Commuting benefits, employee discount programs, and childcare assistance.
• Educational assistance and tuition reimbursement for career‑related courses.

For more details on our benefits, please visit our