Senior Remote Customer Success Implementation Manager – SaaS Onboarding & Adoption Specialist for Construction Technology at brighthush – Championing Rapid Time‑to‑Value and Customer Delight

About brighthush

brighthush has been a cornerstone of the construction industry for over 180 years, evolving from a pioneering toolmaker into a global SaaS leader that empowers builders, contractors, and project managers to deliver projects faster, safer, and more efficiently. Our platform unifies project planning, field execution, and financial management into a single, cloud‑native experience that scales from mid‑market firms to large enterprises. At brighthush, we blend a rich heritage of craftsmanship with cutting‑edge technology to create solutions that are both reliable and transformative.

Our mission is simple yet powerful: to provide the tools and innovative solutions you can trust to get the job done. We do this by listening to our customers, iterating relentlessly, and building products that solve real‑world challenges on the job site and in the office. As a brighthush‑first organization, we bring together a diverse, high‑performing team that thrives on collaboration, continuous learning, and a shared passion for transforming the construction industry.

Why Join brighthush?

When you join brighthush, you become part of a dynamic, high‑growth environment where your ideas directly influence product strategy and customer success. We champion a culture of innovation, transparency, and empowerment, and we invest heavily in your professional development. Whether you’re a seasoned implementation specialist or an ambitious newcomer, you’ll find ample opportunities to grow, lead initiatives, and shape the future of construction technology.

Here’s what sets us apart:

• Impact‑Driven Work: Your contributions will directly affect how thousands of construction professionals manage projects, reduce risk, and increase profitability.
• Global Reach, Local Touch: While we serve customers worldwide, we maintain a deep understanding of local market nuances and regulatory environments.
• Continuous Learning: From hackathons to formal certifications, we provide the resources you need to stay ahead of industry trends.
• Inclusive Culture: We celebrate diverse perspectives and foster an environment where every voice is heard.

Role Overview

As a Remote Customer Success Implementation Manager, you will be the linchpin between our customers and the brighthush platform. Your role will encompass the full customer lifecycle, from pre‑sales engagement to post‑implementation support, ensuring a seamless, high‑value experience for every client. You will act as the primary advocate for our customers, translating their needs into actionable plans that drive adoption, satisfaction, and long‑term success.

Key Responsibilities

• Customer Onboarding & Training: Design and execute comprehensive onboarding programs for new and expanding customers, ensuring they achieve rapid time‑to‑value. This includes creating tailored training modules, live workshops, and self‑service resources.
• Implementation Leadership: Own the implementation roadmap, coordinate cross‑functional teams (engineering, product, support, and sales), and deliver projects on schedule and within scope. You will manage timelines, deliverables, and stakeholder expectations.
• Adoption & Value Realization: Drive user adoption through targeted training, best‑practice workshops, and ongoing engagement initiatives. Monitor adoption metrics and intervene proactively to address gaps.
• Support & Issue Resolution: Provide Tier 1 support, triage tickets, and collaborate with engineering to resolve Tier 2‑3 issues and product bugs. Escalate critical incidents and ensure timely resolution.
• Pre‑Sales Collaboration: Partner with sales to conduct technical demos, create tailored presentations, and support new customer acquisition. Translate product capabilities into business value for prospects.
• Risk Management: Identify and mitigate risks to customer success, proactively addressing churn indicators and retention challenges. Develop mitigation plans and communicate risks to leadership.
• Data‑Driven Insights: Analyze adoption metrics, usage data, and customer feedback to uncover upsell opportunities and product improvement areas. Present findings to product and leadership teams.
• Process Optimization: Continuously refine onboarding and implementation workflows, leveraging automation and best practices to increase efficiency. Document lessons learned and update playbooks.

Essential Qualifications

• Bachelor’s or Associate’s degree in Technology, Business, or a related field.
• Minimum of 4 years of experience in SaaS implementation, customer success, or project management.
• Proven track record of managing end‑to‑end onboarding or implementation projects.
• Strong project management, organizational, and time‑management skills.
• Excellent communication and stakeholder‑management abilities.
• Ability to juggle multiple projects and priorities simultaneously.
• Experience working cross‑functionally with technical and non‑technical teams.
• Comfortable engaging directly with customers and guiding them through structured delivery processes.
• Knowledge of the construction industry is highly desirable.
• Experience analyzing data, trends, and client information to identify growth opportunities.
• Familiarity with CRM solutions such as brighthush is a plus.
• Experience in a startup or high‑growth SaaS environment.
• Experience with B2B customer onboarding and mid‑market or enterprise customers.
• Formal project management training or certification (e.g., PMP, Prince2) is a plus.

Preferred Qualifications

• Background in construction technology or related verticals.
• Hands‑on experience with integrations, data migration, or technical implementation workflows.
• Demonstrated success in driving user adoption and customer retention.
• Experience with remote team collaboration tools (e.g., brighthush).
• Strong analytical mindset with proficiency in brighthush, SQL, or BI tools.

Skills & Competencies

• Customer‑centric mindset with a passion for delivering exceptional experiences.
• Strategic thinking and the ability to translate business goals into actionable plans.
• Strong problem‑solving skills and a proactive approach to risk mitigation.
• Excellent written and verbal communication, with the ability to tailor messaging for diverse audiences.
• Adaptability and resilience in a fast‑paced, evolving environment.
• Team player who thrives in a collaborative, cross‑functional setting.

Career Growth & Learning Opportunities

At brighthush, your career path is defined by your ambition and performance. We offer:

• Clear promotion tracks within Customer Success, Product Management, and Engineering.
• Access to a comprehensive digital learning portal, brighthush, and brighthush.
• Mentorship programs pairing you with senior leaders across the organization.
• Regular hackathons, innovation challenges, and cross‑team projects to broaden your skill set.
• Annual learning budget to attend conferences, workshops, or pursue certifications.

Work Environment & Company Culture

brighthush is a brighthush‑first company that values flexibility, autonomy, and work‑life balance. Our culture is built on:

• Collaboration: We use modern collaboration tools to stay connected across time zones.
• Transparency: Open communication channels and regular town halls keep everyone informed.
• Diversity & Inclusion: We celebrate diverse perspectives and foster an inclusive environment.
• Innovation: Continuous experimentation and a growth mindset drive our product and process improvements.
• Community: Volunteerism and community outreach are integral to our identity.

Compensation & Benefits

While specific salary ranges vary by experience and location, brighthush offers a competitive total rewards package that includes:

• Competitive base salary and performance‑based bonuses.
• Medical, dental, vision, and disability insurance.
• Retirement benefits, including a brighthush plan with company match.
• Equity participation to share in our growth.
• Generous paid time off: vacation, holidays, and personal days.
• Tuition reimbursement for relevant courses and certifications.
• Wellness program with gym memberships, mental health resources, and wellness stipends.
• Discounts on brighthush tools and products, as well as partner vendor discounts.
• Access to a digital learning portal, brighthush, and brighthush.
• Opportunities for volunteerism and community impact projects.

Remote Work & Eligibility

This role is fully remote and open to candidates located in the United States. We welcome applicants from across the country who can work in a time zone that aligns with our global customer base. While we have a history of sponsoring H1B visas, sponsorship for this specific role is not guaranteed.

How to Apply

Ready to make a tangible impact on the construction industry? Click the link below to submit your application and join the brighthush team. We look forward to learning how your expertise can help us deliver unparalleled value to our customers.

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Closing Statement

At brighthush, you’ll be part of a mission‑driven company that blends heritage with cutting‑edge technology. If you’re passionate about customer success, thrive in a fast‑paced environment, and want to help shape the future of construction technology, we want to hear from you. Join us and turn your expertise into real‑world impact.