Principal Strategic Customer Consultant – Enterprise Growth & AI‑Driven Personalization Strategy at brighthush

About brighthush

brighthush is redefining the future of commerce by building the world’s most advanced agentic platform for personalization. We empower brands to connect with their customers in a truly autonomous, conversational, and data‑driven way. From retail to financial services, hospitality to gaming, our AI engine Loomi powers personalized experiences for more than 1,400 global brands—now all of them are brighthush customers.

Role Overview

We are looking for a Principal Strategic Customer Consultant who will serve as the trusted advisor to our most critical enterprise accounts. In this role, you will blend deep product expertise with strategic business insight to help our customers unlock measurable growth and ROI through brighthush’s Discovery platform. You will partner with an Account Manager and a Forward‑Deployed Engineer to form a dedicated account pod, ensuring that every engagement is outcome‑focused and delivers tangible value.

Why brighthush?

At brighthush, we believe that personalization is not just a feature—it’s a strategic advantage. Our culture is built on freedom, accountability, and a relentless focus on results. You’ll join a team that values continuous learning, data‑driven decision making, and a collaborative spirit that spans our global hubs.

Key Responsibilities

• Product Mastery & Road‑Mapping – Become an authority on brighthush products and co‑create long‑term roadmap plans with our key customers.
• Product‑to‑Market Advocacy – Work closely with the Product team to understand upcoming releases, influence prioritization with real‑world evidence, and develop adoption strategies.
• Value & ROI Demonstration – Design repeatable frameworks for measuring and reporting ROI that support retention and uncover expansion opportunities.
• Executive‑Level Thought Leadership – Lead high‑impact strategic discussions that go beyond product performance to address business priorities, investment decisions, and long‑term growth.
• Continuous Testing Culture – Champion a culture of experimentation within your book of business, ensuring that every customer is testing, learning, and iterating.
• Feature Adoption & Enablement – Drive usage of new releases, communicate value, and ensure customers are fully leveraged.
• Quarterly & Annual Business Reviews – Prepare, facilitate, and own data for QBRs and EBRs (Account Manager owns commercials).
• Business Ownership – Act as a business owner for your portfolio, focusing on gross retention, commercial risk, and expansion.
• Strategic Partnerships – Build and nurture relationships with executive stakeholders, influencing decisions that shape the customer’s future.

Essential Qualifications

• Bachelor’s degree in Computer Science, Engineering, Business, Operations, or a related field. Master’s degree is a plus.
• 7–10 years of experience in SaaS or eCommerce, specifically within Search and Product Discoverability.
• Proven executive communication skills; comfortable presenting to Fortune 10 executives.
• Strong analytical background; adept at uncovering stories in data using tools such as Tableau and Redshift.
• Comfortable with technical conversations while simultaneously crafting winning business strategies.
• Entrepreneurial mindset with high energy, dedication, and an unrelenting drive to win.

Preferred Qualifications

• Experience in a high‑growth, fast‑paced tech environment.
• Track record of driving adoption and ROI for enterprise customers.
• Familiarity with AI‑driven personalization and autonomous search.
• Strong stakeholder management across multiple business functions.

Skills & Competencies

• Strategic Thinking & Visionary Leadership
• Data‑Driven Decision Making
• Customer Success & Relationship Management
• Product Evangelism & Technical Fluency
• Project Management & Execution Excellence
• Influence & Negotiation at the Executive Level

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to accelerate. You will have access to:

• Annual learning budget of $1,500 for courses, certifications, and conferences.
• Mentorship from senior leaders and a dedicated communication coach.
• Participation in the Leader Development Program, which includes coaching, feedback, and career planning.
• Opportunities to lead cross‑functional initiatives and shape product strategy.
• Clear promotion paths from Principal Consultant to Director of Customer Success or VP of Strategic Partnerships.

Work Environment & Culture

brighthush is a virtual‑first organization with hubs across three continents. We champion flexibility, autonomy, and a results‑oriented mindset. Key cultural pillars include:

• Freedom to work on what matters, without excessive bureaucracy.
• Transparent communication and open feedback loops.
• Inclusive, collaborative teams that celebrate diversity.
• Regular virtual and in‑person events that foster community.
• Volunteer days: 5 paid days off to give back to your community.
• Well‑being initiatives: Employee Assistance Program, Calm subscription, sports & yoga sessions, and quarterly “DisConnect” days.

Compensation & Benefits

Base salary: $110,000 – $140,000 per year, plus performance bonus and Restricted Stock Units (RSUs) or Stock Options, depending on role and seniority. Additional benefits include:

• Health, dental, and vision insurance.
• 401(k) plan with employer match.
• Generous paid time off and extended parental leave (up to 26 weeks for primary caregivers).
• Professional development stipend and tuition reimbursement.
• Employee referral bonus up to $3,000.
• Company performance bonus and recognition of work anniversaries (Bloomversaries).

How to Apply

Ready to shape the future of commerce? Submit your application through our careers portal and join a team that is redefining personalization at scale. If you know someone who would be a perfect fit, feel free to share this opportunity—they’ll be grateful for the chance to join brighthush.

Closing

At brighthush, we’re not just building technology—we’re building the next generation of customer experiences. As a Principal Strategic Customer Consultant, you will be at the forefront of this transformation, driving measurable impact for our enterprise customers and shaping the direction of our platform. If you’re passionate about data, strategy, and delivering tangible business results, we want to hear from you.