Customer Service Representative – Member Care Specialist (Part‑Time, 11 AM – 4 PM EST – Remote, Florida/Georgia/North Carolina/Ohio/Texas/Utah)

About brighthush

brighthush is on a bold mission to reinvent the way Americans experience health insurance. By blending cutting‑edge technology with a people‑first philosophy, we’re turning a complex, opaque system into a transparent, affordable, and personalized experience for every member. Our team is a vibrant mix of tech innovators, policy experts, clinicians, and customer‑service veterans—all united by a single purpose: to make high‑quality healthcare accessible to everyone, everywhere.

As a fast‑growing startup, brighthush thrives on agility, creativity, and a relentless focus on impact. We believe that the best solutions come from listening to real people, testing ideas quickly, and scaling what works. If you’re passionate about transforming an industry that touches every life and want to be part of a culture that rewards curiosity, collaboration, and bold thinking, brighthush is the place for you.

Role Overview

We’re looking for a dedicated Member Care Representative to become the frontline voice of brighthush. In this role, you’ll guide members through their benefits, help them navigate their plans, and resolve any questions or concerns with empathy, accuracy, and a positive attitude. Your work will directly shape how members perceive and engage with our innovative health‑insurance model.

Location: Remote – candidates must currently reside in Florida, Georgia, North Carolina, Ohio, Texas, or Utah.

Shift: 11:00 AM – 4:00 PM Eastern Time (Part‑time)

Start Date: November 16

Training: 4‑week paid program (9:00 AM – 5:30 PM ET). Attendance is mandatory for the full duration.

What You’ll Do

• Handle inbound calls, live chats, and support tickets from members seeking information about benefit amounts, plan details, and cost‑saving options.
• Resolve member inquiries and complaints with a blend of empathy, precision, and a can‑do attitude.
• Build lasting rapport by actively listening, validating concerns, and tailoring solutions to each member’s unique situation.
• Adhere to established policies, standard operating procedures, and data‑entry protocols while maintaining meticulous, up‑to‑date records.
• Collaborate with cross‑functional teams—claims, product, and engineering—to provide feedback on member pain points and suggest process improvements.
• Participate in continuous learning initiatives, including product updates, compliance training, and customer‑experience workshops.

What You’ll Grow Into

• Lead process‑improvement projects that streamline member interactions as our product suite expands.
• Take on advanced responsibilities in claims handling or member escalation management as you demonstrate expertise.
• Shape the culture of a high‑growth startup by contributing ideas that influence team structure, technology adoption, and service standards.
• Advance into supervisory or specialist roles, such as Member Experience Lead or Claims Analyst, with clear career pathways and mentorship.

Essential Qualifications

• High school diploma or equivalent (Bachelor’s degree preferred).
• Strong customer‑service background—experience in call centers, healthcare support, or related fields.
• Excellent verbal and written communication skills in English; bilingual in Spanish is a plus.
• Detail‑oriented problem solver who can navigate complex information and guide members through step‑by‑step solutions.
• Adaptable, resilient, and comfortable in a fast‑moving, evolving environment.
• Proficiency with ticketing or chat support tools (e.g., Zendesk, Intercom) and basic CRM usage.
• Reliable, high‑speed internet connection and a private, quiet workspace suitable for confidential member interactions.

Preferred Qualifications

• Experience in healthcare, insurance, or claims processing.
• Familiarity with health‑benefit terminology and member‑centric problem‑solving.
• Demonstrated interest in growing within a startup ecosystem and contributing to product evolution.

Skills & Competencies

• Empathy & active listening.
• Clear, concise communication.
• Analytical thinking and troubleshooting.
• Time‑management and prioritization.
• Team collaboration and cross‑functional coordination.
• Continuous learning mindset.

Career Growth & Learning Opportunities

At brighthush, we believe that every team member’s growth fuels our collective success. As a Member Care Representative, you’ll:

• Access ongoing training modules covering product updates, compliance, and advanced customer‑experience techniques.
• Participate in quarterly hackathons and innovation labs where you can prototype new member‑support tools.
• Receive mentorship from senior leaders in product, engineering, and operations.
• Earn certifications in customer‑service excellence, healthcare compliance, or data analytics—at no cost to you.
• Be considered for internal promotions to roles such as Member Experience Manager, Claims Specialist, or Product Support Lead.

Work Environment & Culture

brighthush fosters a culture of transparency, collaboration, and empowerment. We value:

• Open communication—weekly all‑hands meetings, real‑time Slack channels, and an open‑door policy for ideas.
• Work‑life balance—flexible scheduling, generous paid time off, and a focus on mental well‑being.
• Diversity & inclusion—commitment to building a team that reflects the communities we serve.
• Innovation—encouraging experimentation, rapid iteration, and data‑driven decision making.
• Community impact—annual volunteer days, health‑education outreach, and partnerships with local nonprofits.

Compensation & Benefits

We offer a competitive package designed to support you both professionally and personally:

• Hourly Rate: $20.00 per hour (subject to local minimum wage laws).
• Health Coverage: Comprehensive medical plan from day one, with 100% of the premium paid for you and your dependents. Choose between an HSA‑eligible plan or a $0 deductible plan.
• Remote Work Support: $50 per month toward your internet expenses and $50 per month toward your phone plan, reimbursed through expenses.
• Paid Time Off: 10 days of paid vacation per year, plus sick leave and public holidays.
• Professional Development: Company‑sponsored courses, conferences, and certifications.
• Well‑being Resources: Access to mental‑health counseling, wellness apps, and fitness stipends.
• Equity & Recognition: Quarterly performance bonuses and recognition programs.

Work‑Environment Requirements

• Reliable, high‑speed internet connection (minimum 25 Mbps).
• Private, quiet workspace with minimal background noise—essential for confidential member conversations.
• Ability to dedicate full, uninterrupted attention to member interactions throughout your scheduled shift and training hours.

Join brighthush Today

Are you ready to be the voice that empowers members to navigate their health journey with confidence? Do you thrive in a dynamic, mission‑driven environment where your ideas shape the future of healthcare? If so, we invite you to apply for the Member Care Representative role at brighthush.

Take the next step in your career—apply now and help us build a healthier, more accessible future for everyone.

Equal Opportunity Employer

brighthush is an equal‑opportunity employer committed to building a diverse team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.