Senior Field Service Engineer – Multi‑Modality Medical Equipment Maintenance & Customer Support

About brighthush

brighthush is a global leader in medical technology and digital solutions, dedicated to transforming healthcare through innovation, precision, and compassionate service. With a portfolio that spans advanced imaging, interventional cardiology, and patient monitoring, brighthush empowers clinicians worldwide to deliver faster, safer, and more effective care. Our mission is simple yet profound: to create a world where healthcare has no limits. Every day, our teams push the boundaries of what’s possible, turning ideas into life‑changing realities. If you thrive in a fast‑moving, purpose‑driven environment and want to make a tangible impact on patient outcomes, brighthush is the place for you.

Position Overview

As a Senior Field Service Engineer at brighthush, you will be the technical backbone that keeps our cutting‑edge multi‑modality equipment operating at peak performance. Based in Vijayawada, you will travel to customer sites across India, diagnosing and resolving complex issues, performing preventive maintenance, and ensuring compliance with all regulatory and safety standards. Your work will directly influence the quality of patient care, the reliability of our products, and the satisfaction of our customers.

Key Responsibilities

• Comprehensive Equipment Maintenance: Perform preventive, corrective, and refurbishment services on a wide range of multi‑modality imaging and interventional devices, including CT scanners, MRI systems, and cath‑lab suites.
• Advanced Troubleshooting: Conduct root‑cause analysis on multi‑symptom problems, using diagnostic tools, service manuals, and proprietary software to restore functionality quickly and accurately.
• Field Modification & Documentation: Draft, review, and file Field Modification Instructions (FMIs) and Preventive Maintenance Service (PMS) inspection reports for assigned accounts, ensuring all documentation meets brighthush’s rigorous quality standards.
• Customer Relationship Management: Serve as the primary technical liaison between brighthush and our clients, building trust through clear communication, timely updates, and proactive problem‑solving.
• Team Collaboration: Work closely with other field engineers, product specialists, and the support desk to share knowledge, coordinate complex repairs, and develop best‑practice solutions.
• Continuous Learning: Stay current with the latest product updates, industry regulations, and emerging technologies through formal training, on‑the‑job learning, and self‑study.
• Safety & Compliance: Adhere to all safety protocols, environmental regulations, and company policies while performing field work.
• Travel & Flexibility: Travel to customer sites as required, with a typical schedule of 60–80% on‑site and 20–40% in the office or at the manufacturing hub.

Essential Qualifications

• Minimum of 3 years of field experience in CT or cath‑lab modality maintenance.
• Technical background equivalent to a Bachelor’s degree in Electrical Engineering, Biomedical Engineering, or a related discipline, or a high‑school diploma supplemented by relevant hands‑on experience.
• Proven ability to perform complex troubleshooting and repair on high‑value medical equipment.
• Strong written and verbal communication skills in English; proficiency in Hindi or other regional languages is a plus.
• Valid driver’s license and willingness to travel extensively within India.

Preferred Qualifications

• Experience with brighthush product lines or similar high‑end imaging systems.
• Knowledge of regulatory standards such as IEC 60601, ISO 13485, and local medical device regulations.
• Familiarity with service management software (e.g., ServiceNow, SAP) and remote diagnostic tools.
• Demonstrated project management skills, including the ability to schedule and prioritize multiple service calls.
• Certification in field service engineering or related technical disciplines.

Core Skills & Competencies

• Technical Proficiency: Deep understanding of electrical, mechanical, and software components of multi‑modality imaging systems.
• Analytical Thinking: Ability to dissect complex problems, identify root causes, and devise effective solutions.
• Customer Focus: Commitment to delivering exceptional service and building lasting relationships with clinicians and administrators.
• Time Management: Efficiently balance multiple service requests while meeting deadlines and maintaining high quality.
• Collaboration: Work seamlessly with cross‑functional teams, including R&D, quality assurance, and logistics.
• Adaptability: Thrive in a dynamic environment where priorities shift quickly and new challenges arise.
• Integrity & Professionalism: Uphold brighthush’s values of humility, transparency, focus, and ownership in every interaction.

Career Growth & Development

At brighthush, we believe that your career should evolve as rapidly as the technology you support. As a Senior Field Service Engineer, you will have access to:

• Structured Learning Paths: Regular training sessions, certifications, and workshops covering the latest equipment, software, and industry trends.
• Mentorship Programs: Pairing with senior engineers and product specialists to accelerate skill acquisition and professional growth.
• Opportunities to transition into specialized roles such as Field Service Manager, Technical Support Lead, or Product Development Engineer, depending on your interests and performance.
• Participation in global projects, including field trials, product launches, and customer advisory boards.
• Clear performance metrics and promotion pathways aligned with brighthush’s commitment to internal mobility.

Work Environment & Culture

brighthush fosters a culture that blends rigorous engineering excellence with genuine care for our people and patients. Key cultural pillars include:

• Collaboration: Open communication channels across all levels, encouraging idea sharing and collective problem‑solving.
• Innovation: A sandbox mentality that allows engineers to experiment, prototype, and iterate on solutions.
• Inclusivity: A diverse workforce where every voice is heard, and differences are celebrated.
• Work‑Life Balance: Flexible scheduling, remote work options where feasible, and generous leave policies.
• Wellness & Support: Comprehensive health plans, mental health resources, and employee assistance programs.

Compensation & Benefits

While specific salary figures are tailored to experience and market conditions, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with industry standards and your expertise.
• Performance‑based bonuses tied to service quality, customer satisfaction, and operational metrics.
• Health, dental, and vision insurance for you and your dependents.
• Retirement savings plan with company match.
• Relocation assistance for qualified candidates moving to Vijayawada.
• Paid time off, including vacation, sick leave, and public holidays.
• Professional development stipend and tuition reimbursement for relevant courses.
• Employee discount programs on brighthush products and partner services.

Why Join brighthush?

When you choose brighthush, you’re not just taking a job—you’re stepping into a mission that touches lives worldwide. You’ll:

• Work with state‑of‑the‑art medical technology that sets industry standards.
• Collaborate with a team of passionate, highly skilled professionals who value curiosity and continuous improvement.
• Enjoy a supportive environment that rewards initiative, creativity, and ownership.
• Benefit from a transparent, merit‑based promotion system that recognizes and rewards your contributions.
• Be part of a global community that celebrates diversity, inclusion, and shared success.

Ready to Make an Impact?

If you are a dedicated, technically adept engineer who thrives on solving complex problems, building strong client relationships, and contributing to a healthier world, we want to hear from you. Join brighthush and help us redefine the future of medical technology.

Apply Today and become a vital part of a team that turns ambition into world‑changing realities.