Customer Service Representative - Remote - 8/24
OneTouch Direct is not your typical Call Center. Founded in 1998, we have since grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing useful products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest.
MUST LIVE IN THE SAN ANTONIO REGION TO BE CONSIDERED
Join Our Team as a Remote Customer Service Representative!
As a Remote Customer Service Representative, you will be the frontline support for our customers, assisting them with their inquiries and concerns regarding our products and services. This is an excellent opportunity to work from home while contributing to a team dedicated to providing exceptional service.
Responsibilities
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
- Assist customers with troubleshooting issues and provide accurate solutions.
- Process orders, amendments, and returns efficiently.
- Escalate unresolved issues to senior staff when necessary.
- Provide feedback to improve customer service processes.
Requirements
- High school diploma or equivalent required.
- 1-2 years of customer service experience preferred.
- Excellent communication skills, both verbal and written.
- Strong problem-solving skills and an ability to think critically.
- Ability to work independently and manage time effectively in a remote setting.
- Reliable internet connection and a quiet home office environment.
- Previous experience in a call center or remote support role is a plus.
Required Equipment
- A laptop or desktop computer (not a Mac, Surface, or Chromebook) running Windows 11 or higher
- Hardwired internet connection (ethernet) required
- USB headset (not wireless) with noise-canceling features
- Webcam (external or integrated)
- Minimum internet speeds for WFH programs is now a minimum of 50 mbps download and 25 mbps upload
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Training & Development
- Work From Home
High school diploma or equivalent, excellent verbal and written communication, problem-solving ability, independent time management, reliable internet, quiet home office, and Windows 11+ computer with required equipment.
Key Responsibilities
- responding to inquiries
- troubleshooting issues
- processing orders
Skills & Tools
Windows 11, Ethernet, USB headset, Webcam
Job Details
- Category: Customer Service
- Seniority: No Prior Experience Required
- Commitment: Full Time
- Workplace: Remote — San Antonio, Texas, United States
- Languages: English
Benefits
- Generous paid time off
- Retirement plan
About OneTouch Direct
A contact center solutions provider serving Fortune 500 companies with customer support and business services. — Industry: Business Operations