Customer Service Representative – Remote, Data‑Driven Support Specialist for brighthush

About brighthush

brighthush is a forward‑thinking digital health platform that blends cutting‑edge technology with compassionate care. Our mission is to empower patients, providers, and payers to make smarter, faster decisions that improve health outcomes and reduce costs. By harnessing data analytics, secure cloud infrastructure, and user‑centric design, we deliver solutions that streamline workflows, enhance patient engagement, and drive measurable value across the entire healthcare ecosystem.

As a rapidly growing organization, brighthush is committed to fostering an inclusive, collaborative culture where every team member can thrive. We celebrate curiosity, embrace continuous learning, and reward innovation. Whether you’re a seasoned professional or just starting your career, you’ll find a place at brighthush where your contributions matter and your growth is supported.

Why Join brighthush?

• Impactful Work: Your role will directly influence the quality of care and experience for thousands of patients and clinicians.
• Remote Flexibility: Work from anywhere in the United States—or from our Atlanta hub—while enjoying a healthy work‑life balance.
• Career Growth: We invest in your professional development through mentorship, training programs, and clear advancement pathways.
• Competitive Compensation: Receive a market‑aligned salary, performance bonuses, and a comprehensive benefits package.
• Inclusive Culture: Join a diverse team that values collaboration, transparency, and mutual respect.

Key Responsibilities

As a Remote Customer Service Representative at brighthush, you will be the frontline advocate for our users, ensuring their experience is seamless, secure, and satisfying. Your day‑to‑day tasks will include:

• Answering inbound calls and emails from patients, clinicians, and partner organizations with professionalism and empathy.
• Processing and verifying medical records, claims data, and other sensitive information while maintaining strict HIPAA compliance.
• Resolving inquiries and troubleshooting technical issues related to our software platform, ensuring minimal disruption to user workflows.
• Documenting interactions accurately in our CRM system, capturing key details for future reference and quality improvement.
• Collaborating with cross‑functional teams—Product, Engineering, Compliance, and Billing—to provide feedback and drive continuous improvement.
• Participating in regular training sessions to stay current on product updates, industry regulations, and best practices.
• Maintaining a high level of accuracy and efficiency in data entry, with a focus on minimizing errors and maximizing throughput.

Essential Qualifications

• High school diploma or equivalent; a bachelor’s degree is a plus.
• Strong verbal and written communication skills in English.
• Proficiency with Microsoft Word, Outlook, and internet navigation.
• Excellent keyboarding skills and the ability to multitask in a fast‑paced environment.
• Experience working in a team setting, collaborating across departments.
• Basic understanding of medical terminology and healthcare workflows.
• High level of integrity and commitment to confidentiality.

Preferred Qualifications

• Prior customer service experience, especially in a healthcare or technology context.
• Hands‑on experience with medical records management and ROI analysis.
• Knowledge of HIPAA regulations and data privacy best practices.
• Experience with customer support ticketing systems and CRM platforms.
• Familiarity with data processing tools and basic spreadsheet functions.
• Previous remote work experience, demonstrating self‑discipline and time‑management skills.

Skills & Competencies

To thrive at brighthush, you’ll need a blend of technical and soft skills:

• Customer‑Centric Mindset: A genuine desire to help others and a knack for turning challenges into opportunities.
• Analytical Thinking: Ability to interpret data, identify patterns, and propose actionable solutions.
• Problem‑Solving: Quick to diagnose issues, think creatively, and implement effective fixes.
• Adaptability: Comfortable with change, learning new tools, and adjusting to evolving priorities.
• Collaboration: Strong teamwork skills, open to feedback, and able to communicate across functions.
• Attention to Detail: Meticulous in data entry, documentation, and compliance adherence.
• Time Management: Efficiently juggle multiple tasks while meeting deadlines.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As a Customer Service Representative, you’ll have access to:

• Structured onboarding that covers product knowledge, compliance, and customer engagement strategies.
• Monthly skill‑building workshops—ranging from advanced data analytics to effective communication.
• Mentorship programs pairing you with senior leaders who can guide your career trajectory.
• Clear promotion pathways to roles such as Senior Support Specialist, Team Lead, or Product Analyst.
• Cross‑departmental projects that broaden your exposure to technology, compliance, and business strategy.

Work Environment & Culture at brighthush

Our remote-first culture is built on trust, flexibility, and accountability. You’ll enjoy:

• Fully equipped home office stipend to ensure you have the tools you need.
• Regular virtual team‑building events, including game nights, wellness challenges, and skill‑sharing sessions.
• Open communication channels—Slack, Teams, and weekly all‑hands meetings—to keep everyone aligned.
• A culture that values work‑life balance, encouraging you to set boundaries and recharge.
• Commitment to diversity, equity, and inclusion, with initiatives that celebrate different perspectives.

Compensation, Perks, and Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with market rates for remote customer support roles.
• Performance‑based bonuses tied to customer satisfaction metrics and team goals.
• Health, dental, and vision insurance plans with generous coverage options.
• 401(k) retirement plan with company match.
• Paid time off (PTO), sick leave, and holiday schedule.
• Professional development budget for courses, certifications, and conferences.
• Employee wellness program, including mental health resources and fitness stipends.

How to Apply

If you’re ready to bring your passion for customer service, data integrity, and healthcare innovation to a dynamic, remote team, we’d love to hear from you. Click the link below to submit your application and join brighthush in shaping the future of digital health.

Apply to this role at brighthush

Closing Statement

At brighthush, every interaction matters. As a Remote Customer Service Representative, you’ll be the bridge between our cutting‑edge technology and the people who rely on it daily. Your dedication to accuracy, empathy, and continuous improvement will help us deliver safer, more efficient care to patients and providers alike. If you’re eager to grow, collaborate, and make a tangible impact, we invite you to apply today and become part of our mission to transform healthcare through technology.