Senior Customer Success Manager – UK – Driving Enterprise Growth for brighthush in the Automotive Technology Sector

About brighthush

brighthush is a trailblazing, fast‑growing technology company that is redefining the automotive aftersales experience. By delivering cutting‑edge self‑service kiosk software, digital check‑in solutions, and intelligent key‑management systems, we empower car dealerships to streamline operations, enhance customer satisfaction, and unlock new revenue streams. Our mission is simple: to make every vehicle service visit as seamless, efficient, and enjoyable as possible.

With a global footprint that spans the United Kingdom, Europe, and North America, brighthush is at the forefront of the automotive tech revolution. We pride ourselves on a culture of innovation, collaboration, and continuous learning. Our team is composed of passionate engineers, data scientists, designers, and customer‑success professionals who share a common goal: to deliver world‑class solutions that transform the way dealerships interact with their customers.

Why Join brighthush?

• Impactful Work: Your role will directly influence the success of our enterprise clients, driving revenue growth and customer loyalty.
• Career Growth: We invest heavily in professional development, offering mentorship, training programs, and clear pathways to leadership.
• Dynamic Culture: A flat hierarchy, open communication, and a focus on work‑life balance make brighthush a truly collaborative environment.
• Competitive Compensation: We offer a comprehensive benefits package, including performance bonuses, health insurance, and flexible working arrangements.
• Innovation at Scale: Work with cutting‑edge technology and a product roadmap that is constantly evolving.

Key Responsibilities

As a Senior Customer Success Manager at brighthush, you will be the primary advocate for our enterprise customers, ensuring they achieve maximum value from our solutions. Your day‑to‑day activities will include:

• Account Management: Own a portfolio of high‑value enterprise accounts, building deep relationships with key stakeholders across sales, operations, and IT.
• Renewal & Upsell Strategy: Drive renewal conversations, identify upsell opportunities, and collaborate with the sales team to close deals that expand our footprint within existing accounts.
• Onboarding & Implementation: Lead the end‑to‑end onboarding process, coordinating with product, engineering, and support teams to ensure a smooth transition from implementation to full adoption.
• Customer Advocacy: Serve as the voice of the customer within brighthush, translating client feedback into product enhancements and process improvements.
• Performance Analytics: Monitor key success metrics (NPS, churn, usage rates) and produce actionable insights that drive continuous improvement.
• Cross‑Functional Collaboration: Partner with Marketing, Product, and Engineering to align on customer needs, feature requests, and go‑to‑market strategies.
• Travel & Relationship Building: Travel across the UK to meet clients in person, attend industry events, and represent brighthush at conferences and trade shows.

Essential Qualifications

• Minimum 5 years of B2B customer success or account management experience, preferably within the automotive or automotive‑tech sector.
• Proven track record of driving enterprise account growth, achieving renewal targets, and securing upsell opportunities.
• Strong commercial acumen and ability to articulate ROI and business value to C‑suite executives.
• Excellent communication skills in English, both written and verbal, with the ability to influence stakeholders at all levels.
• Full UK driving licence and willingness to travel up to 30% of the time.
• Experience with CRM platforms, especially HubSpot, and a solid understanding of customer‑success metrics.
• High level of self‑motivation, resilience, and a passion for delivering exceptional customer experiences.

Preferred Qualifications

• Background in automotive aftersales technology or related SaaS solutions.
• Experience managing a team of customer success associates or account managers.
• Knowledge of automotive dealership operations, service processes, and key performance indicators.
• Proficiency in data analysis tools (Excel, Tableau, Power BI) to derive actionable insights.
• Experience with contract negotiation and renewal processes.
• Multilingual abilities (e.g., French, German) are a plus.

Key Skills & Competencies

• Strategic Thinking: Ability to develop long‑term account plans that align with client objectives and brighthush’s growth strategy.
• Relationship Building: Proven skill in building trust and rapport with senior decision‑makers.
• Problem Solving: Strong analytical mindset to diagnose issues, propose solutions, and implement corrective actions.
• Project Management: Experience managing multiple projects simultaneously, ensuring timely delivery and stakeholder satisfaction.
• Data‑Driven Decision Making: Comfortable working with metrics and KPIs to guide strategy and measure success.
• Collaboration: Ability to work effectively across departments and influence cross‑functional initiatives.
• Adaptability: Thrive in a fast‑paced, evolving environment where priorities can shift quickly.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As a Senior Customer Success Manager, you will:

• Progress to a Director of Customer Success role, overseeing a larger portfolio and shaping the overall customer‑success strategy.
• Take on a Product Management or Business Development role, leveraging your deep customer insights to influence product roadmap and market expansion.
• Participate in leadership development programs, including mentorship from senior executives and access to industry conferences.
• Earn certifications in customer‑success frameworks (CSM, CCSM) and automotive technology standards.
• Contribute to thought leadership pieces, whitepapers, and case studies that showcase brighthush’s impact on the automotive industry.

Work Environment & Culture at brighthush

brighthush is a remote‑first organization that values flexibility, autonomy, and collaboration. Our culture is built on:

• Open Communication: Regular town‑hall meetings, transparent decision‑making, and an open‑door policy.
• Innovation & Experimentation: A safe space to test new ideas, iterate quickly, and learn from failures.
• Inclusivity & Diversity: A workforce that reflects a wide range of backgrounds, perspectives, and experiences.
• Well‑being & Balance: Flexible working hours, mental health resources, and a focus on maintaining a healthy work‑life balance.
• Community Engagement: Participation in local automotive events, sponsorships, and volunteer opportunities.

Compensation & Benefits

While specific figures are tailored to experience and performance, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior customer‑success roles in the UK.
• Performance‑based bonuses tied to renewal rates, upsell revenue, and customer satisfaction metrics.
• Health and dental insurance, pension scheme, and life insurance.
• Generous annual leave (25 days + public holidays) plus additional days for long‑term service.
• Flexible working arrangements, including remote work and a flexible schedule.
• Professional development budget for courses, certifications, and conferences.
• Employee referral bonuses and a supportive peer‑recognition program.

How to Apply

If you are a seasoned customer‑success professional with a passion for automotive technology and a proven ability to drive enterprise growth, we want to hear from you. Join brighthush and help shape the future of automotive aftersales.

To apply, please submit your resume and a cover letter outlining your relevant experience and why you’re excited about this role. We look forward to exploring how you can contribute to our mission of delivering exceptional customer experiences.