Senior Customer Success Consultant – Driving Adoption, Analytics, and Relationship Management for Innovative EdTech Solutions at brighthush

About brighthush

brighthush is a trailblazing education technology leader that empowers learners, educators, and institutions worldwide with cutting‑edge digital products and services. With a mission to transform learning experiences through data‑driven insights and intuitive platforms, brighthush has become synonymous with innovation, reliability, and customer‑centricity in the EdTech space. Our portfolio spans interactive learning management systems, adaptive assessment tools, and comprehensive analytics dashboards that help schools and universities elevate student outcomes and operational efficiency.

Why Join brighthush?

At brighthush, we believe that the most valuable asset is our people. We foster a culture of curiosity, collaboration, and continuous improvement. Whether you’re a seasoned professional or an emerging talent, you’ll find a supportive environment that encourages experimentation, rewards results, and celebrates diversity. Our remote‑first approach gives you the flexibility to work from anywhere in the United States, while still offering the camaraderie of a close‑knit team that shares a common purpose: to make learning brighter for everyone.

Role Overview

As a Senior Customer Success Consultant at brighthush, you will be the trusted advisor for our most strategic clients. You will guide them through the full lifecycle of our solutions, ensuring they achieve maximum value, high adoption rates, and measurable business outcomes. Your blend of analytical rigor, communication finesse, and technical acumen will help shape the future of our products and the success of our customers.

Key Responsibilities

• Build and nurture long‑term relationships: Serve as the primary point of contact for assigned accounts, cultivating trust and ensuring a deep understanding of each client’s goals, challenges, and success metrics.
• Drive product adoption and expansion: Develop and execute adoption roadmaps, conduct training sessions, and identify upsell opportunities that align with client objectives.
• Analyze customer data: Leverage analytics tools to monitor usage patterns, identify trends, and provide actionable insights that help clients optimize their learning environments.
• Collaborate cross‑functionally: Work closely with Sales, Product, Marketing, and Support teams to relay customer feedback, influence product roadmap, and deliver seamless onboarding experiences.
• Travel and on‑site engagement: Travel 20–30% by air and car to meet clients, conduct workshops, and participate in industry events, ensuring a personal touch in a remote‑first world.
• Champion customer advocacy: Gather testimonials, case studies, and success stories that showcase the impact of brighthush solutions and fuel marketing initiatives.

Essential Qualifications

• Minimum of 5 years of experience in customer success, account management, or enterprise sales within the technology or education sector.
• Strong analytical mindset with the ability to interpret complex data sets and translate findings into clear, actionable recommendations.
• Excellent verbal and written communication skills, capable of engaging stakeholders at all levels, from C‑suite executives to classroom teachers.
• Proficiency with Learning Management Systems (LMS) and familiarity with data analytics platforms such as Tableau, Power BI, or similar.
• Demonstrated ability to manage multiple accounts simultaneously while maintaining high service quality.
• Bachelor’s degree in Business, Education, Computer Science, or a related field (or equivalent professional experience).
• Willingness and ability to travel 20–30% by air and car.

Preferred Qualifications

• Experience working with higher education institutions or K‑12 school districts.
• Knowledge of instructional design principles and learning analytics.
• Certifications in customer success (CSM), project management (PMP, Agile), or data analysis.
• Multilingual capabilities, especially in Spanish or Mandarin, to serve a diverse client base.
• Track record of leading cross‑functional initiatives that resulted in measurable revenue growth or customer satisfaction improvements.

Skills & Competencies

• Strategic Thinking: Ability to align client objectives with brighthush’s product roadmap and identify growth opportunities.
• Problem‑Solving: Quick to diagnose issues, propose solutions, and implement fixes that enhance the customer experience.
• Project Management: Skilled at planning, executing, and monitoring projects with clear milestones and deliverables.
• Customer‑Centric Mindset: Passion for delivering exceptional service and turning challenges into opportunities.
• Adaptability: Comfortable navigating a fast‑paced, evolving environment and adjusting priorities as needed.
• Collaboration: Proven ability to work effectively with cross‑functional teams and external partners.

Tools & Technologies

• Learning Management System (LMS) – e.g., Canvas, Blackboard, Moodle, or proprietary brighthush platform.
• Customer Relationship Management (CRM) – Salesforce, HubSpot, or similar.
• Analytics & Reporting – Tableau, Power BI, Google Data Studio.
• Communication & Collaboration – Slack, Microsoft Teams, Zoom.
• Project Management – Asana, Trello, Jira.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the industry itself. We offer a structured career ladder for Customer Success professionals, with clear pathways to roles such as Senior Customer Success Manager, Director of Customer Success, and VP of Customer Experience. In addition, you will have access to:

• Annual learning stipend for certifications, conferences, and workshops.
• Mentorship programs pairing you with senior leaders across the organization.
• Cross‑functional project assignments that broaden your skill set and expand your network.
• Internal knowledge‑sharing sessions and hackathons to foster innovation.

Work Environment & Culture

brighthush champions a remote‑first culture that values flexibility, autonomy, and work‑life balance. Our team members enjoy:

• Fully remote work with optional co‑working spaces in major U.S. cities.
• Flexible working hours that accommodate different time zones and personal commitments.
• Regular virtual town halls, team‑building events, and quarterly in‑person retreats.
• A collaborative atmosphere where ideas are welcomed, and experimentation is encouraged.
• Commitment to diversity, equity, and inclusion, ensuring every voice is heard and respected.

Compensation & Benefits

Salary Range: USD 67,000 – 87,100 per year (based on experience and location). Benefits Package:

• Health, dental, and vision insurance with generous coverage options.
• 401(k) plan with company match.
• Paid time off (PTO), sick leave, and parental leave.
• Employee wellness program, including mental health resources and fitness stipends.
• Technology stipend for home office setup.
• Annual performance bonus potential.

How to Apply

If you’re ready to elevate your career and make a tangible impact on the future of education, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the ideal fit for the Senior Customer Success Consultant role at brighthush. Click the link below to apply directly through our career portal.

Apply to this position at brighthush

Join brighthush Today

At brighthush, we’re not just building products; we’re shaping the future of learning. If you thrive in a fast‑paced, customer‑centric environment and are passionate about driving real change, this is the place for you. Bring your expertise, curiosity, and drive for excellence, and together we’ll illuminate the path to success for learners and educators worldwide.