Customer Service Representative – Remote, Full‑Time, Entry‑Level – Thrive with Brighthush in Sartell, Minnesota

About Brighthush

Brighthush is a leading national provider of revenue cycle management solutions for hospitals and physician practices. With a mission to streamline healthcare operations and improve patient outcomes, we empower our partners to focus on what they do best—delivering exceptional care. Our culture is built on collaboration, innovation, and a relentless commitment to customer success. Whether you’re working from home or in one of our modern offices, you’ll find a supportive environment that values your growth, encourages creativity, and rewards hard work.

Position Overview

We are seeking a motivated Customer Service Representative to join our remote team in Sartell, Minnesota. In this role, you will be the first point of contact for patients, providers, and internal stakeholders, ensuring every interaction reflects Brighthush’s dedication to excellence. If you are a self‑starter with strong communication skills, a passion for helping others, and a desire to grow within a fast‑moving industry, we want to hear from you.

Key Responsibilities

• Handle inbound and outbound calls with professionalism and empathy, resolving inquiries related to billing, payments, and account status.
• Process payments accurately using our secure payment platform, ensuring compliance with HIPAA and other regulatory requirements.
• Document every interaction in our CRM system, maintaining up‑to‑date records that support seamless handoffs and data integrity.
• Collaborate with cross‑functional teams—including billing, collections, and technical support—to resolve complex issues and improve service delivery.
• Maintain a secure, reliable home workspace with high‑speed internet, a dedicated phone line, and a compliant environment for handling sensitive information.
• Participate in ongoing training sessions to stay current on product updates, industry regulations, and best practices in customer service.
• Contribute to continuous improvement initiatives by providing feedback on processes, tools, and customer experience metrics.

Essential Qualifications

• High school diploma or GED required; associate’s degree or higher is a plus.
• Minimum of 1 year of customer service or office experience, preferably in a remote setting.
• Proficiency with Microsoft Outlook, Microsoft Word, and basic spreadsheet tools.
• Experience using CRM systems and electronic health record (EHR) platforms is highly desirable.
• Strong verbal and written communication skills in English.
• Ability to maintain focus and professionalism in a fast‑paced, remote environment.
• Reliable, high‑speed internet connection and a quiet workspace that meets security standards.

Preferred Qualifications

• Prior experience in the healthcare or revenue cycle management industry.
• Knowledge of HIPAA regulations and data privacy best practices.
• Experience with payment processing systems and electronic payment methods.
• Familiarity with call‑center metrics such as average handle time, first‑contact resolution, and customer satisfaction scores.
• Demonstrated ability to learn new software quickly and troubleshoot basic technical issues.

Skills & Competencies

• Customer‑Centric Mindset: A genuine desire to help others and a commitment to delivering a positive experience.
• Communication: Clear, concise, and empathetic communication across multiple channels.
• Problem‑Solving: Ability to analyze situations, identify root causes, and propose effective solutions.
• Technical Aptitude: Comfortable navigating multiple software applications and troubleshooting basic issues.
• Time Management: Efficiently prioritize tasks, manage call queues, and meet performance targets.
• Team Collaboration: Works well with colleagues across departments, sharing insights and supporting shared goals.

Career Growth & Learning Opportunities

At Brighthush, we believe in investing in our people. As a Customer Service Representative, you will have access to:

• Structured onboarding program with mentorship from experienced team members.
• Regular training workshops covering product knowledge, industry trends, and advanced customer service techniques.
• Clear career pathways to senior support roles, team lead positions, or cross‑functional roles in operations, billing, or technical support.
• Opportunities to participate in process improvement projects, giving you hands‑on experience with data analysis and project management.
• Annual performance reviews that recognize achievements and outline personalized development plans.

Work Environment & Culture

Brighthush fosters a culture of inclusivity, transparency, and continuous improvement. Key highlights include:

• Fully remote work model with flexible scheduling to support work‑life balance.
• Regular virtual team‑building events, knowledge‑sharing sessions, and wellness initiatives.
• Open communication channels—Slack, Teams, and monthly all‑hands meetings—to keep everyone aligned.
• A commitment to diversity and inclusion, ensuring every voice is heard and valued.
• Recognition programs that celebrate individual and team successes.

Compensation & Benefits

We offer a competitive salary range of $35,360 – $39,520 per year, commensurate with experience and performance. In addition, you will receive:

• 401(k) plan with company matching to help you build long‑term wealth.
• Health, dental, and vision insurance options for you and your family.
• Paid time off (PTO) and paid holidays to recharge and spend time with loved ones.
• Professional development stipend to support certifications, conferences, or courses.
• Employee assistance program (EAP) for mental health and well‑being support.
• Flexible work schedule and remote work stipend to maintain a productive home office.

How to Apply

Ready to join a team that values your contributions and supports your growth? Click the link below to submit your application and take the first step toward an exciting career with Brighthush.

Apply Now

Closing Statement

Brighthush is more than a company—it’s a community of dedicated professionals who are passionate about improving healthcare outcomes. As a Customer Service Representative, you will play a pivotal role in ensuring our partners receive the support they need to thrive. If you are eager to learn, collaborate, and make a real difference from the comfort of your home, we encourage you to apply today. Join us and help shape the future of revenue cycle management.