Senior Customer Success Manager – Strategic Account Leadership & Technical Advisory for Wireless Communications Solutions at brighthush
About brighthush and the Future of Wireless Connectivity
At brighthush, we are redefining how people and machines communicate in an increasingly connected world. Our cutting‑edge wireless radio systems power everything from mobile ad‑hoc networks on the battlefield to autonomous vehicle fleets and fixed‑site data hubs. With a relentless focus on innovation, we deliver secure, high‑throughput, low‑latency solutions that enable real‑time voice, video, and situational awareness for government, commercial, and industrial customers.
Our mission is simple: empower our customers to stay connected, no matter where they are or what they’re doing. To achieve this, we need a team of passionate, customer‑centric professionals who can translate technical excellence into tangible business value. If you thrive on building lasting relationships, solving complex problems, and driving adoption of transformative technology, brighthush is the place for you.
Why Join brighthush as a Customer Success Manager?
- Lead the customer journey from onboarding to expansion, becoming the trusted advisor for our most strategic accounts.
- Collaborate with engineering, product, sales, and operations to shape the next generation of wireless solutions.
- Work in a fast‑paced, high‑impact environment that rewards initiative, creativity, and results.
- Enjoy a fully remote role with flexible working hours, while traveling to key customer sites across the U.S. and globally.
- Benefit from a competitive salary, discretionary bonus, and a comprehensive benefits package that supports your health, growth, and well‑being.
Key Responsibilities
As the primary relationship owner for our strategic, high‑value accounts, you will:
- Build and nurture deep, long‑term partnerships. Understand each customer’s business objectives, challenges, and success metrics, and translate those into actionable plans.
- Drive product adoption and usage. Conduct regular health checks, usage reviews, and business reviews to ensure customers are realizing maximum value from our wave relay suite.
- Advise on technical strategy. Serve as the bridge between customers and our engineering team, capturing feedback, prioritizing feature requests, and ensuring timely delivery of solutions.
- Onboard new customers. Lead the transition from delivery to ongoing support, ensuring a seamless handover and early success.
- Identify growth opportunities. Work closely with Sales and the Program Management Office to uncover upsell, cross‑sell, and renewal opportunities that align with customer goals.
- Manage escalations. Own the resolution of complex issues, coordinating with cross‑functional teams to deliver swift, effective solutions.
- Track and report outcomes. Maintain accurate, up‑to‑date records in our CRM and customer success platforms, providing insights to leadership on account health and performance.
- Travel as needed. Visit key customers and partners across the U.S. and internationally to strengthen relationships and gather on‑ground insights.
Essential Qualifications
- Bachelor’s degree in Business, Engineering, Computer Science, or a related field (or equivalent experience).
- Minimum of 3 years’ experience in customer success, account management, or client services within a technology or wireless communications environment.
- Proven track record of managing multiple high‑priority accounts simultaneously while maintaining a customer‑first mindset.
- Exceptional communication, presentation, and relationship‑building skills, with the ability to influence stakeholders at all levels.
- Strong analytical mindset and problem‑solving abilities, capable of turning data into actionable insights.
- Experience with CRM systems (e.g., Salesforce) and customer success platforms is highly desirable.
- Willingness and ability to travel to customer sites and partner locations worldwide.
Preferred Qualifications
- Experience managing cross‑functional teams or leading strategic events.
- Background in wireless communications, networking, or related technology sectors.
- Knowledge of contract renewals, retention strategies, and upsell processes.
- Ability to think strategically and identify emerging trends that impact customer success.
- Strong collaboration skills, with a history of working effectively across engineering, product, and sales teams.
Skills & Competencies
- Customer‑centric mindset with a passion for delivering exceptional service.
- Strategic thinking and the ability to translate business goals into technical solutions.
- Excellent verbal and written communication, with the ability to craft clear, concise, and persuasive messaging.
- Project management skills, including the ability to juggle multiple initiatives and meet deadlines.
- Data‑driven decision making, leveraging metrics to assess health, usage, and satisfaction.
- Adaptability and resilience in a fast‑moving, high‑growth environment.
Career Growth & Learning Opportunities
At brighthush, we believe in investing in our people. As a Customer Success Manager, you will:
- Progress into senior leadership roles such as Senior Customer Success Manager, Director of Customer Success, or VP of Customer Experience.
- Participate in cross‑functional projects that expose you to product development, sales strategy, and operations.
- Access to continuous learning resources, including industry certifications, technical workshops, and leadership development programs.
- Mentorship from seasoned executives who are committed to your professional growth.
Work Environment & Company Culture
brighthush is built on a foundation of innovation, collaboration, and inclusion. Our culture is defined by:
- Remote‑first flexibility. Work from anywhere while staying connected through virtual collaboration tools.
- Transparent communication. Regular town halls, open‑door policy, and real‑time feedback loops.
- Commitment to diversity, equity, and inclusion. We celebrate diverse perspectives and foster an environment where everyone can thrive.
- Focus on well‑being. Mental health resources, flexible schedules, and a supportive community.
- Celebration of achievements through recognition programs, hackathons, and innovation challenges.
Compensation & Benefits
We offer a competitive total rewards package that includes:
- Base Salary: $106,000 – $146,000 per year, commensurate with experience and qualifications.
- Discretionary Bonus: Eligibility for an annual performance‑based bonus.
- Health & Wellness: Comprehensive medical, dental, vision, life, and disability insurance.
- Paid Time Off: Generous vacation, sick leave, and holidays.
- Retirement: 401(k) plan with company match.
- Professional Development: Tuition reimbursement, conference travel, and skill‑building courses.
- Well‑being: Mental health support, fitness membership reimbursement, and pet‑friendly perks.
- Other Perks: Flexible spending accounts, remote work stipend, and employee referral bonuses.
How to Apply
If you are ready to take your customer success career to the next level and help shape the future of wireless connectivity, we want to hear from you. Submit your application today and join brighthush in delivering world‑class solutions that keep people connected, wherever they are.