Senior Customer Success Manager – Growth & Adoption Strategist for Leading SaaS Product Development Platform at brighthush

About brighthush

brighthush is redefining how teams and software agents collaborate to build, ship, and iterate on products. Founded in 2019, we have rapidly become the platform of choice for more than 40,000 companies worldwide, including industry leaders such as brighthush, brighthush, and brighthush. Our mission is simple yet ambitious: to empower developers, product managers, and engineering leaders with the most intuitive, AI‑enhanced tools that streamline the entire product development lifecycle. By combining cutting‑edge technology with a relentless focus on craftsmanship, we are shaping the future of software creation.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic, distributed team that spans North America, Europe, and Australia. We thrive on fast execution, deep technical expertise, and a culture that values autonomy, collaboration, and continuous learning. Whether you’re a seasoned professional or an ambitious early‑career talent, you’ll find a place where your ideas matter, your growth is supported, and your impact is tangible.

Role Overview

As a Senior Customer Success Manager – Growth & Adoption Strategist, you will be the primary advocate for our most valuable customers. You will build and nurture long‑term relationships, ensuring that each client fully realizes the value of brighthush’s platform across their organization. Your work will directly influence customer satisfaction, retention, and the overall success of our product ecosystem.

Key Responsibilities

• Customer Relationship Management: Serve as the main point of contact for key stakeholders at mid‑market and enterprise accounts, proactively addressing inquiries, concerns, and feedback.
• Product Evangelism: Become a subject‑matter expert on brighthush’s features, guiding customers to leverage the platform for measurable business outcomes.
• Onboarding & Enablement: Design and deliver onboarding programs, training sessions, and best‑practice workshops that accelerate adoption and usage.
• Voice of the Customer: Act as the customer champion within brighthush, collaborating with Product, Engineering, Sales, and Support to surface pain points and drive product enhancements.
• Growth & Expansion: Identify upsell and cross‑sell opportunities, working closely with the sales team to expand the footprint of brighthush within existing accounts.
• Metrics & Reporting: Track and analyze customer health scores, usage metrics, and satisfaction surveys, providing actionable insights to leadership.
• Process Improvement: Contribute to the development of best practices, playbooks, and knowledge bases that elevate the overall customer success function.

Essential Qualifications

• Minimum of 3 years in a technical, customer‑facing role within a SaaS or startup environment.
• Proven track record of managing relationships with mid‑market or enterprise customers.
• Strong organizational and time‑management skills, with the ability to juggle multiple priorities and deliver on deadlines.
• Excellent verbal and written communication abilities, capable of articulating complex concepts to both technical and non‑technical audiences.
• Experience working closely with Product, Engineering, or Developer Tools teams.

Preferred Qualifications

• Background in software development or product management, providing a deep understanding of the challenges faced by engineering teams.
• Experience with AI‑driven tools or platforms that enhance software development workflows.
• Familiarity with customer success metrics such as NPS, CSAT, and churn rate.
• Previous involvement in building or scaling customer success processes in a high‑growth environment.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional customer experiences and a genuine curiosity about how customers use our product.
• Strategic Thinking: Ability to see the big picture, align customer goals with brighthush’s roadmap, and identify growth opportunities.
• Analytical Acumen: Comfortable working with data to uncover trends, diagnose issues, and recommend solutions.
• Collaboration & Influence: Skilled at building relationships across cross‑functional teams and influencing decision‑makers.
• Adaptability: Thrive in a fast‑paced, evolving environment where priorities shift quickly.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. You will have access to:

• Mentorship from senior leaders in Customer Success, Product, and Engineering.
• Regular learning sessions, workshops, and hackathons focused on the latest industry trends.
• Clear career pathways from Customer Success Manager to Director of Customer Success, with the potential to transition into Product or Engineering leadership roles.
• Opportunities to contribute to product strategy and roadmap decisions, ensuring your voice shapes the future of brighthush.

Work Environment & Culture

brighthush is a remote‑first company that values deep focus and asynchronous collaboration. We offer optional co‑working spaces in San Francisco, New York, and London for those who prefer a hybrid setup. Our culture is built on:

• Transparency: Open communication channels, regular all‑hands meetings, and a culture of honest feedback.
• Innovation: Encouragement to experiment, iterate, and bring new ideas to the table.
• Inclusivity: A commitment to diversity, equity, and belonging, ensuring every team member feels heard and valued.
• Work‑Life Balance: Flexible schedules, generous paid time off, and a focus on results over hours.

Compensation & Benefits

While specific figures vary based on experience and location, brighthush offers a competitive salary package that includes:

• Base salary commensurate with market rates for senior Customer Success roles.
• Equity options that allow you to share in the company’s long‑term success.
• Health, dental, and vision insurance for you and your dependents.
• Paid parental leave (up to 4 months) and generous vacation policy (5 weeks).
• Home‑office stipend to set up a productive workspace.
• Paid coffee and lunch during workdays, plus occasional team events and off‑sites.
• Early exercise and extended exercise options for equity, ensuring you can benefit from the company’s growth.

How to Apply

If you’re ready to make a tangible impact on the success of thousands of teams worldwide, we’d love to hear from you. Please submit your resume and a brief cover letter outlining why you’re the ideal fit for the Senior Customer Success Manager role at brighthush. Applications can be submitted through our careers portal at brighthush.app/careers.

Closing Statement

At brighthush, we’re not just building a product; we’re building a community of innovators who are reshaping the future of software development. As a Senior Customer Success Manager, you’ll be at the forefront of this transformation, ensuring our customers achieve success and driving the next wave of growth. If you’re passionate about technology, customer advocacy, and continuous improvement, we invite you to join our mission and help us create the next generation of product development tools.