Customer Service Representative – Remote, Full‑Time, Healthcare Support Specialist – Join brighthush

About brighthush

brighthush is a leading provider of comprehensive healthcare solutions dedicated to improving the lives of veterans and their families. With a mission rooted in compassion, innovation, and community partnership, brighthush delivers high‑quality care through a network of trusted providers, cutting‑edge technology, and a culture that values every team member’s contribution. Whether you’re a seasoned professional or just starting your career, brighthush offers a dynamic environment where your skills can thrive and your impact can be felt across the nation.

Why Join brighthush?

At brighthush, we believe that exceptional customer service is the cornerstone of exceptional care. Our remote, full‑time Customer Service Representatives play a pivotal role in ensuring that veterans receive timely, accurate, and compassionate support. By joining our team, you’ll:

• Work in a flexible, remote setting that respects your work‑life balance.
• Be part of a mission‑driven organization that directly supports our nation’s veterans.
• Receive competitive compensation and a comprehensive benefits package.
• Grow professionally through ongoing training, mentorship, and clear career pathways.
• Collaborate with a diverse, inclusive, and supportive team that values innovation and continuous improvement.

Key Responsibilities

As a Customer Service Representative at brighthush, you will be the first point of contact for veterans, caregivers, and partner organizations. Your daily responsibilities will include:

• Answering inbound calls, emails, and chat inquiries with professionalism and empathy.
• Processing service requests, claims, and referrals accurately and efficiently.
• Documenting all interactions in our secure, cloud‑based system to maintain a complete audit trail.
• Escalating complex issues to the appropriate internal teams while ensuring a seamless handoff.
• Maintaining up‑to‑date knowledge of healthcare policies, benefits, and program updates.
• Measuring and exceeding performance metrics such as average handle time, first‑contact resolution, and customer satisfaction scores.
• Participating in continuous improvement initiatives to streamline processes and enhance the veteran experience.

Essential Qualifications

To excel in this role, you should meet the following baseline requirements:

• High school diploma or GED (or equivalent).
• Minimum of one year of customer service experience, preferably in a healthcare or related environment.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and internet research tools.
• Strong verbal and written communication skills in English.
• Ability to work flexible shifts, including evenings, weekends, and occasional overtime.
• Self‑motivated, detail‑oriented, and capable of working independently in a remote setting.
• Experience with triage systems or intranet portals (e.g., TriWest Intranet, HSRM) is a plus.

Preferred Qualifications

While not mandatory, the following qualifications will set you apart:

• Prior experience in a veteran‑focused organization or a deep understanding of veteran benefits.
• Knowledge of healthcare regulations, such as HIPAA, and data privacy best practices.
• Familiarity with CRM platforms and ticketing systems.
• Experience in a remote work environment with a proven track record of meeting or exceeding performance goals.
• Multilingual abilities, especially in Spanish or other widely spoken languages.

Skills & Competencies

Success at brighthush requires a blend of technical and soft skills:

• Customer‑Centric Mindset: Demonstrated empathy and a genuine desire to help veterans navigate complex systems.
• Problem‑Solving: Ability to analyze issues, identify root causes, and propose effective solutions.
• Time Management: Efficiently juggle multiple tasks while maintaining high quality and accuracy.
• Adaptability: Thrive in a fast‑changing environment and embrace new technologies and processes.
• Collaboration: Work seamlessly with cross‑functional teams, including medical staff, case managers, and IT specialists.
• Data Integrity: Maintain meticulous records and uphold confidentiality standards.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As a Customer Service Representative, you will have access to:

• Structured onboarding programs that cover healthcare policies, technology platforms, and customer service best practices.
• Ongoing training modules on emerging healthcare trends, regulatory changes, and advanced communication techniques.
• Mentorship from experienced leaders who can guide you toward higher‑level roles such as Team Lead, Operations Manager, or Program Coordinator.
• Cross‑departmental projects that broaden your skill set and expose you to different facets of the organization.
• Annual performance reviews that provide actionable feedback and a clear roadmap for advancement.

Work Environment & Culture

brighthush fosters a culture of respect, collaboration, and continuous improvement. Key aspects of our environment include:

• Fully remote work with robust virtual collaboration tools, ensuring you stay connected with your team.
• Inclusive hiring practices that celebrate diversity and promote equal opportunity.
• Regular virtual town halls and team‑building events to strengthen community bonds.
• Recognition programs that celebrate individual and team achievements.
• Commitment to mental health and well‑being, with resources such as counseling services and wellness programs.

Compensation & Benefits

While the base salary for this role ranges from USD 35,360 to 39,520 per year, brighthush offers a comprehensive benefits package designed to support your overall well‑being:

• Competitive health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Flexible work hours and the ability to work from anywhere within the United States.
• Professional development stipend for courses, certifications, and conferences.
• Employee assistance program (EAP) for confidential counseling and support.
• Access to wellness resources such as fitness reimbursements and mindfulness apps.

How to Apply

If you’re ready to make a tangible difference in the lives of veterans while advancing your career in a supportive, remote environment, we encourage you to apply today. Click the link below to submit your application and join the brighthush family.

Apply to this position at brighthush

Join Us and Make an Impact

At brighthush, every call answered, every request processed, and every veteran assisted is a step toward a brighter future for those who served our nation. If you are passionate about customer service, eager to learn, and committed to excellence, we want to hear from you. Apply now and become part of a team that values integrity, innovation, and the well‑being of our veterans.