Remote Commercial Insurance Customer Service Representative – Expert in Property & Casualty, Policy Management, and Client Relations

About brighthush

brighthush is a forward‑thinking, family‑owned independent insurance agency that has been serving the Virginia Beach community for over two decades. With a deep commitment to integrity, personalized service, and innovative solutions, we specialize in commercial bonds, business insurance, and personal coverage that protects the people and enterprises that drive our region’s economy. Our team of seasoned professionals blends industry expertise with a passion for customer success, ensuring that every client receives tailored coverage and proactive support.

As the insurance landscape evolves, brighthush is expanding its footprint and embracing technology to streamline processes, enhance client interactions, and deliver value at scale. We are proud to be recognized for our strong ethical foundation, collaborative culture, and dedication to professional growth. Whether you’re a seasoned insurance veteran or a recent graduate eager to launch your career, brighthush offers a dynamic environment where your contributions matter.

Why Join brighthush?

At brighthush, we believe that our people are our greatest asset. We invest in continuous learning, provide mentorship, and encourage innovation. As a Remote Commercial Insurance Customer Service Representative, you will:

• Work from the comfort of your home while staying connected to a vibrant, supportive team.
• Play a pivotal role in safeguarding businesses and individuals through meticulous policy management.
• Leverage cutting‑edge tools like Applied Epic to streamline workflows and deliver exceptional service.
• Grow your career with clear pathways to senior roles in underwriting, claims, or business development.
• Benefit from a comprehensive benefits package that values your well‑being and future.

Key Responsibilities

As a Remote Commercial Insurance Customer Service Representative, you will be the frontline advocate for our clients, ensuring their policies are accurate, up‑to‑date, and aligned with their evolving needs. Your day‑to‑day tasks will include:

• Account Management: Maintain detailed records of client accounts, monitor policy statuses, and proactively identify opportunities for policy enhancements or risk mitigation.
• Policy Processing: Accurately process policy changes, renewals, cancellations, and endorsements, ensuring compliance with regulatory standards and internal controls.
• Client Communication: Respond promptly to client inquiries via phone, email, and chat, providing clear explanations of coverage, claims procedures, and policy terms.
• Data Accuracy: Enter and verify data in Applied Epic with meticulous attention to detail, minimizing errors and ensuring data integrity across all systems.
• Cross‑Functional Collaboration: Work closely with Underwriters, Claims, and Sales teams to resolve complex client issues and support new business initiatives.
• Compliance & Documentation: Stay current on industry regulations, company policies, and best practices, ensuring all client interactions and documentation meet compliance standards.
• Continuous Improvement: Identify process bottlenecks, propose solutions, and participate in initiatives to enhance operational efficiency and customer satisfaction.

Essential Qualifications

• Active Property & Casualty License: Must hold a valid P&C license in the state of Virginia (or be in the process of obtaining one).
• Commercial Insurance Experience: Minimum of 1–2 years in a commercial insurance role, demonstrating familiarity with policy structures, risk assessment, and client service.
• Detail‑Oriented Mindset: Proven ability to manage large volumes of data accurately and maintain meticulous records.
• Contract Interpretation Skills: Strong analytical skills to read, interpret, and explain insurance contracts and policy language to clients.
• Team‑Oriented Attitude: Demonstrated experience collaborating with cross‑functional teams and contributing to a positive, results‑driven environment.
• Communication Proficiency: Excellent verbal and written communication skills in English, with the ability to explain complex concepts in simple terms.
• Technology Savvy: Comfortable using CRM systems, Microsoft Office Suite, and cloud‑based collaboration tools.

Preferred Qualifications

• Applied Epic Experience: Prior hands‑on experience with Applied Epic or similar policy administration platforms.
• Advanced Licensing: Additional endorsements such as Commercial General Liability (CGL), Commercial Property (CP), or Workers’ Compensation (WC).
• Customer‑Success Mindset: Experience in a customer‑service or client‑facing role within the insurance industry.
• Problem‑Solving Aptitude: Demonstrated ability to troubleshoot issues, think critically, and propose effective solutions.
• Continuous Learning: A record of pursuing professional development courses, certifications, or industry conferences.

Skills & Competencies

• Analytical Thinking: Ability to dissect complex policy details and assess risk factors.
• Time Management: Efficiently juggle multiple tasks, prioritize responsibilities, and meet deadlines.
• Customer‑Centric Approach: Passion for delivering exceptional service and building long‑term client relationships.
• Adaptability: Thrive in a fast‑changing environment, embracing new technologies and processes.
• Ethical Judgment: Uphold the highest standards of integrity, confidentiality, and compliance.

Career Growth & Development

At brighthush, we view every role as a stepping stone to greater responsibility. As a Customer Service Representative, you will:

• Gain exposure to underwriting, claims, and business development functions, broadening your skill set.
• Participate in mentorship programs with senior leaders who share their expertise and career insights.
• Access a curated learning portal featuring industry webinars, policy workshops, and soft‑skill training.
• Earn performance‑based promotions to roles such as Senior Customer Service Specialist, Underwriting Assistant, or Claims Analyst.
• Benefit from a clear career ladder that rewards initiative, results, and commitment to brighthush’s values.

Work Environment & Culture

brighthush fosters a culture of collaboration, transparency, and innovation. Even though this role is remote, you will feel part of a close‑knit team through:

• Weekly virtual huddles and monthly all‑hands meetings.
• Open‑door communication channels with leadership and peers.
• Regular virtual team‑building activities, such as trivia nights and wellness challenges.
• A culture that celebrates wins, learns from setbacks, and continuously seeks improvement.

Compensation & Benefits

While the exact salary will be commensurate with experience and licensing, we offer a competitive compensation package that includes:

• Base Salary: Market‑competitive pay with potential for annual performance bonuses.
• Paid Time Off: Generous PTO policy that supports work‑life balance.
• Retirement Plan: 401(k) with company match to help you plan for the future.
• Parental Leave: Generous parental leave for new parents, ensuring you can focus on family and work.
• Health & Wellness: Comprehensive medical, dental, and vision coverage, along with a wellness stipend.
• Professional Development: Reimbursement for industry certifications, conferences, and continuing education.
• Technology Stipend: Home‑office equipment allowance to support a productive remote workspace.

How to Apply

If you are ready to bring your expertise in commercial insurance, your passion for client service, and your drive for continuous improvement to a forward‑looking agency, we want to hear from you. Submit your application through our careers portal and join brighthush in shaping the future of insurance.

We look forward to exploring how your talents can contribute to our mission of protecting businesses and individuals with integrity, innovation, and exceptional service.