Customer Service Representative – Remote Health Benefits Support Specialist – Brighthush

About Brighthush and the Health Services Landscape

Brighthush is a forward‑thinking leader in health service management, dedicated to delivering exceptional support to individuals navigating the complex world of health benefits. With a mission to simplify access to care and empower patients through clear, compassionate communication, Brighthush has become a trusted partner for millions of families across the United States. Our remote work model, combined with a commitment to employee well‑being and continuous learning, creates an environment where talent thrives and innovation flourishes.

Why Join Brighthush?

• Remote Flexibility: Work from the comfort of your home while staying connected to a vibrant team.
• Impactful Work: Every interaction helps people understand and access the benefits they deserve.
• Growth & Development: Comprehensive training programs, mentorship, and clear career pathways.
• Inclusive Culture: A diverse, supportive community that values every voice.
• Competitive Compensation & Perks: Generous paid time off, wellness initiatives, and more.

Key Responsibilities

As a Customer Service Representative at Brighthush, you will be the frontline advocate for our clients, ensuring they receive accurate, timely, and empathetic support. Your day‑to‑day tasks will include:

• Responding to inbound calls, emails, and chat inquiries regarding health benefits, Medicaid, and related services.
• Providing clear, consistent information that aligns with current policies and regulations.
• Documenting all interactions accurately in our CRM system to maintain a high standard of service quality.
• Collaborating with cross‑functional teams—such as enrollment, compliance, and technical support—to resolve complex client issues.
• Actively participating in ongoing training sessions to stay current on benefit updates, industry trends, and best practices.
• Contributing to process improvement initiatives by sharing insights and feedback from client interactions.

Essential Qualifications

• Minimum of 2 years of experience in a call center or customer support environment.
• Strong PC proficiency, including advanced skills in Microsoft Office (Word, Excel, Outlook) and familiarity with CRM platforms.
• High School Diploma or GED required; an Associate’s Degree in social or behavioral sciences, health administration, or a related field is preferred.
• Excellent verbal and written communication skills, with a professional, friendly tone.
• Demonstrated ability to handle high‑volume, fast‑paced work while maintaining accuracy.
• Commitment to confidentiality and adherence to HIPAA regulations.

Preferred Qualifications

• Experience in health or human services, with a solid understanding of Medicaid and other public benefit programs.
• Bilingual proficiency (English plus another language) to serve a diverse client base.
• Previous remote work experience, showcasing self‑discipline and time‑management skills.
• Knowledge of customer service metrics (e.g., CSAT, NPS) and experience using performance dashboards.

Skills & Competencies for Success

• Empathy & Active Listening: Ability to understand client concerns and respond with genuine care.
• Problem‑Solving: Quick, analytical thinking to resolve issues efficiently.
• Adaptability: Comfortable with evolving policies, technology, and client needs.
• Team Collaboration: Willingness to share knowledge and support colleagues.
• Attention to Detail: Precision in data entry and documentation.

Career Growth & Learning Opportunities

At Brighthush, we believe that investing in our people fuels our collective success. As a Customer Service Representative, you will have access to:

• Structured onboarding and continuous learning modules covering health benefits, compliance, and customer experience.
• Mentorship programs pairing you with seasoned professionals across various departments.
• Clear career ladders that allow progression to roles such as Senior Support Specialist, Team Lead, or Operations Manager.
• Cross‑functional project assignments that broaden your skill set and expose you to new facets of the organization.
• Annual performance reviews with actionable feedback and personalized development plans.

Work Environment & Culture at Brighthush

Brighthush fosters a culture of respect, innovation, and continuous improvement. Our remote teams enjoy:

• Regular virtual town halls and team‑building events.
• Open communication channels, including Slack, Teams, and weekly check‑ins.
• A culture of psychological safety where ideas are welcomed and constructive feedback is valued.
• Commitment to work‑life balance, with flexible scheduling options and a generous paid time‑off policy.

Compensation, Perks, and Benefits

While specific salary ranges are tailored to experience and location, Brighthush offers a competitive package that includes:

• Competitive base salary with performance‑based bonuses.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off (vacation, sick leave, holidays) plus a flexible leave policy.
• Employee wellness program featuring virtual fitness classes, mental health resources, and wellness stipends.
• Professional development budget for conferences, certifications, and courses.
• Regular team celebrations and recognition programs.

How to Apply

If you are passionate about helping people navigate their health benefits and thrive in a dynamic, remote environment, we encourage you to apply today. Join Brighthush and become part of a mission‑driven team that values your expertise, supports your growth, and celebrates your contributions.

Ready to take the next step? Click the link below to submit your application and start your journey with Brighthush.

Apply to this role at Brighthush

Brighthush – Your Partner in Health Service Excellence

At Brighthush, we are committed to creating a healthier future for our clients and our team. We celebrate diversity, champion inclusion, and empower every employee to bring their authentic selves to work. If you are ready to make a meaningful impact while advancing your career, we would love to hear from you.