Customer Service Representative – Remote Inbound Call Center Specialist for Dental & Vision Insurance (Utah)

About brighthush – Empowering Lives Through Service Excellence

At brighthush, we are more than an insurance and financial services provider – we are a purpose‑driven organization dedicated to helping people at every stage of life get more out of their everyday experiences. Our mission, “fulfilling life,” guides everything we do, from the way we design benefit plans to the way we support our employees. As a leader in the dental and vision insurance space, brighthush blends cutting‑edge technology with a compassionate, human‑first approach, creating a workplace where meaningful work meets personal growth.

Why This Role Matters

Our customers rely on brighthush to navigate complex health benefits, verify coverage, and resolve claim questions quickly and accurately. As a Customer Service Representative, you will be the voice of brighthush, turning routine inquiries into moments of trust and loyalty. Your ability to listen, empathize, and provide clear information will directly impact member satisfaction and reinforce brighthush’s reputation for exceptional service.

Position Overview

This is a fully remote, inbound call‑center position based in Utah, with a start date of January 11, 2027. You will join the Group Insurance division, focusing on dental and vision plans. The role offers a competitive starting wage of $18 per hour and a comprehensive benefits package designed to support your financial, health, and personal goals.

Key Responsibilities

• Member & Provider Communication: Answer inbound calls and respond to written inquiries from policyholders, dental/vision providers, and field partners. Provide accurate information on eligibility, plan provisions, claim status, and other benefit details.
• Issue Resolution: Diagnose and resolve routine service issues, process transactions, and guide members through next steps, ensuring a seamless experience.
• Documentation & Data Entry: Accurately capture all interactions, inquiries, and resolutions in brighthush’s electronic CRM system, maintaining data integrity and compliance.
• Back‑Office Support: Assist the broader service team with administrative tasks, such as preparing reports, updating policy records, and supporting special projects.
• Privacy & Compliance: Safeguard confidential member and provider information, adhering to HIPAA, GDPR, and brighthush’s internal privacy policies.
• Performance Metrics: Meet or exceed established service standards, including average handle time, first‑call resolution, and customer satisfaction scores.
• Continuous Improvement: Provide feedback on process gaps, suggest enhancements, and participate in training sessions to stay current on product changes and regulatory updates.

Essential Qualifications

• High school diploma or equivalent (GED).
• 0–2 years of experience in a contact‑center, customer‑service, dental office, or insurance environment (highly preferred).
• Demonstrated ability to work flexible hours, including overtime when business needs dictate.
• Excellent verbal and written communication skills, with a professional and courteous phone demeanor.
• Strong initiative and problem‑solving mindset; able to assess situations quickly and act decisively.
• Proficiency with standard computer applications, comfortable typing, and navigating multiple software platforms simultaneously.

Preferred Qualifications & Skills

• Experience with dental or vision insurance terminology and claim processes.
• Familiarity with CRM or ticketing systems (e.g., Salesforce, Zendesk).
• Certification in customer‑service excellence (e.g., HDI, COPC).
• Ability to multitask in a fast‑paced environment while maintaining attention to detail.
• Demonstrated empathy and cultural competence when interacting with diverse member populations.

Core Competencies for Success

• Active Listening: Fully understand member concerns before responding.
• Clear Communication: Translate complex insurance language into simple, actionable information.
• Team Collaboration: Work closely with peers, supervisors, and cross‑functional teams to resolve escalated issues.
• Adaptability: Thrive in a remote setting, managing time effectively and staying motivated without direct supervision.
• Technology Savvy: Quickly learn new software tools and adapt to system updates.

What brighthush Offers – A Holistic Employee Value Proposition

Compensation & Financial Benefits

• Starting wage of $18 per hour, with regular performance‑based raises.
• 401(k) retirement plan featuring company match and quarterly contributions to accelerate your savings.
• Tuition reimbursement and assistance programs to support continued education.
• Incentive program bonuses tied to individual and team performance metrics.

Time & Work‑Life Balance

• Fully remote work arrangement with flexible scheduling to accommodate personal commitments.
• “Thrive Days” – dedicated personal‑time‑off days to recharge and pursue passions.
• Generous paid time off (PTO) accruals, plus paid holidays.

Health, Wellness & Well‑Being

• Comprehensive medical, dental, and vision coverage for you and eligible dependents.
• Health Savings Account (HSA) with employer contributions to offset out‑of‑pocket expenses.
• Well‑being programs that reward healthy habits with financial incentives.
• Employee Assistance Program (EAP) offering confidential counseling, legal, and financial guidance.

Professional Development & Career Growth

• Structured professional development pathways, including certifications, workshops, and e‑learning modules.
• Leadership development tracks for high‑potential employees aspiring to supervisory or managerial roles.
• Employee Resource Groups (ERGs) that foster community, mentorship, and networking across diverse backgrounds.
• StrengthsFinder program to help you identify and leverage your natural talents.

Community & Family Support

• Matching donations program that amplifies your charitable contributions.
• Paid volunteer time – up to 8 hours per month – to give back to causes you care about.
• Generous paid parental leave for both maternity and paternity, plus fertility, surrogacy, and adoption assistance.
• Backup care options for children, elders, and even pets, ensuring peace of mind during unexpected situations.

Culture at brighthush – Inclusive, Collaborative, and Purpose‑Driven

brighthush prides itself on an inclusive culture where every employee feels safe to bring their authentic, whole self to work. Our values—integrity, empathy, innovation, and accountability—shape daily interactions and strategic decisions. Whether you’re joining a virtual team of seasoned service professionals or collaborating with product experts on new benefit solutions, you’ll experience:

• Open Communication: Regular town‑halls, virtual coffee chats, and transparent leadership updates.
• Diversity & Inclusion: Ongoing training, ERG events, and a zero‑tolerance policy for discrimination.
• Recognition Programs: Peer‑to‑peer shout‑outs, quarterly awards, and milestone celebrations.
• Innovation Mindset: Opportunities to contribute ideas that improve member experience and internal processes.

Application Process & Next Steps

Ready to become the trusted voice of brighthush and help members navigate their dental and vision benefits with confidence? Follow these steps to apply:

1. Prepare an up‑to‑date resume highlighting relevant customer‑service or insurance experience.
2. Craft a brief cover letter that showcases your communication strengths and why you’re excited about brighthush’s mission.
3. Submit your application through our secure portal by clicking the link below. The posting will remain open for a minimum of three business days or until the position is filled.

Apply to This Position at brighthush

Equal Opportunity Commitment

brighthush is an Equal Opportunity/Affirmative Action employer. We hire based on qualifications, positive attitude, and exemplary work ethic, without regard to sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity, or any other characteristic protected by law. We believe a diverse workforce fuels innovation and better serves our members.

Join Us – Make an Impact Every Day

If you are a motivated, detail‑oriented communicator who thrives in a remote environment and wants to contribute to a purpose‑driven organization, we invite you to apply today. At brighthush, you’ll not only build a rewarding career—you’ll help people live fuller, healthier lives.