Customer Service Representative – Remote, Mountain Time – Join brighthush’s Family‑Focused, High‑Impact Team

About brighthush

At brighthush, we’re more than a technology provider – we’re a family that believes in the power of compassion, innovation, and partnership. For over five decades, brighthush has been a trusted name in the human services sector, delivering cutting‑edge solutions that transform how agencies serve families, children, and communities across the United States. Our mission is simple: to empower our clients with technology that makes a real difference in people’s lives.

We’re a multi‑state, privately held organization with a team of more than 650 dedicated professionals. Our culture is built on teamwork, dedication, empowerment, and a strong emphasis on work‑life balance. We celebrate each other’s successes, support one another through challenges, and continuously invest in the growth and well‑being of every team member.

Position Overview

As a Customer Service Representative at brighthush, you will be the frontline advocate for our child support client stakeholders. Working from the comfort of your own home, you’ll handle inbound calls, resolve inquiries, and ensure every interaction reflects the high standards of service that brighthush is known for. Your role will be pivotal in maintaining client satisfaction, gathering critical data, and contributing to the continuous improvement of our products and processes.

Key Responsibilities

• Answer inbound calls from child support stakeholders in a courteous, professional, and timely manner.
• Accurately categorize each call according to established Standard Operating Procedures (SOPs) and contractual obligations.
• Document all customer interactions in our CRM system, ensuring completeness and compliance.
• Identify and record any abusive or extraordinary calls, escalating as required.
• Provide accurate, valid, and complete information regarding policies, procedures, and product features.
• Resolve customer complaints by offering appropriate solutions, alternatives, and follow‑up actions.
• Gather customer information efficiently, assess needs, and educate clients on best practices.
• Maintain a comprehensive understanding of brighthush policies, procedures, and product updates.
• Collaborate with cross‑functional teams (Technical Support, Sales, Product Management) to address complex issues.
• Participate in ongoing training sessions and skill‑development workshops to stay current with industry trends.
• Contribute to process improvement initiatives by sharing insights and feedback from customer interactions.

Essential Qualifications

• High School Diploma or equivalent (college coursework preferred).
• Minimum of one year of experience in a customer service, call center, or service delivery role.
• Proficiency in data entry: keyboard, mouse, and 10‑key pad usage.
• Basic knowledge of Microsoft Office Suite (Word, Excel, Outlook).
• Strong oral and written communication skills.
• Excellent interpersonal skills, demonstrating tact, patience, and courtesy.
• Ability to work independently while maintaining a high level of accuracy and accountability.
• Availability to work Monday‑Friday during Mountain Time hours.
• Reliable high‑speed internet connection and a private, quiet workspace.
• Must reside in one of the following states: AL, FL, GA, KS, MO, MS, NC, OH, TN, TX, WV.
• Successful completion of a background check and drug screening.

Preferred Qualifications

• Experience in the human services or child support industry.
• Knowledge of call‑center software (e.g., Zendesk, Freshdesk, or similar platforms).
• Previous exposure to data analysis or reporting.
• Multilingual abilities (Spanish, French, or other languages) are a plus.
• Demonstrated ability to handle high call volumes while maintaining service quality.

Skills & Competencies

• Customer‑centric mindset with a passion for problem‑solving.
• Strong analytical skills and attention to detail.
• Adaptability to changing priorities and evolving technology.
• Team collaboration and cross‑departmental communication.
• Time‑management skills to meet daily performance metrics.
• Proactive learning attitude and willingness to embrace new tools.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is as important as your day‑to‑day responsibilities. As a Customer Service Representative, you’ll have access to:

• Comprehensive onboarding and continuous training programs.
• Mentorship from senior team members and leaders.
• Cross‑training in product development, technical support, and sales.
• Clear career pathways to roles such as Senior Support Specialist, Team Lead, or Product Analyst.
• Annual performance reviews with actionable feedback and growth plans.
• Opportunities to contribute to process improvement projects and innovation initiatives.

Work Environment & Company Culture

Working remotely from home, you’ll enjoy the flexibility to balance professional responsibilities with personal life. Our culture at brighthush is defined by:

• Open communication channels – Slack, Teams, and weekly virtual town halls.
• Inclusive, supportive, and family‑like atmosphere.
• Recognition programs that celebrate achievements and milestones.
• Commitment to diversity, equity, and inclusion.
• Regular virtual social events and wellness challenges.

Compensation & Benefits

We offer a competitive compensation package that reflects your experience and the value you bring to brighthush:

• Base pay starting at $15 per hour, with potential for performance‑based increases.
• Bi‑annual bonuses for high performers and team contributors.
• Health, dental, and vision insurance options (details provided upon hire).
• Health club reimbursements to support your physical well‑being.
• Paid training and professional development budget.
• Flexible work schedule within Mountain Time hours.
• Unlimited paid time off policy to support work‑life balance.
• Employee assistance program and mental health resources.

How to Apply

If you’re ready to join a team that values your expertise, supports your growth, and celebrates your contributions, we’d love to hear from you. Click the link below to submit your application and take the first step toward a rewarding career at brighthush.

Apply to this position now

Closing Statement

At brighthush, we’re building more than technology – we’re building a future where families receive the support they deserve. As a Customer Service Representative, you’ll be at the heart of that mission, ensuring every client interaction is handled with care, accuracy, and empathy. If you’re passionate about making a difference, thrive in a remote setting, and want to grow within a supportive, family‑like culture, we invite you to apply today. Join brighthush and help us continue to be the trusted partner for families across the nation.