Senior Customer Success Executive – Enterprise SaaS & Real Estate Solutions – Driving Client Growth & Strategic Partnerships

About brighthush

brighthush is a global leader in real‑estate technology and professional services, dedicated to reshaping the industry with innovative SaaS solutions, data‑driven insights, and world‑class advisory. With a presence in over 80 countries and a workforce of more than 100,000 professionals, we empower property owners, occupiers, and investors to achieve their business ambitions while championing sustainability, diversity, and community impact. Our mission is simple: to create brighter, smarter, and more sustainable real‑estate experiences for everyone.

Why Join brighthush?

At brighthush, you’ll be part of a forward‑thinking team that blends cutting‑edge technology with deep industry expertise. We invest heavily in employee growth, offering mentorship, continuous learning, and a culture that celebrates collaboration, innovation, and integrity. Whether you come from commercial real‑estate, technology, or another industry, you’ll find a place where your unique perspective is valued and your career can flourish.

Key Responsibilities

• Develop and execute a dynamic strategic vision for the Customer Success function, continuously enhancing value delivery for our enterprise and mid‑market clients.
• Build and nurture long‑term relationships with assigned clients, aligning with their strategic objectives to drive adoption and maximize ROI.
• Act as a trusted advisor, collaborating with clients to define outcomes, set KPIs, and support goal attainment.
• Lead comprehensive Strategic Business Reviews, ensuring clients are fully leveraged on the brighthush platform throughout their lifecycle.
• Partner with marketing and sales to create compelling case studies, testimonials, and advocacy initiatives.
• Manage client expectations, balancing satisfaction with realistic goal setting and proactive communication.
• Serve as the project management liaison for cross‑departmental initiatives, including integrations, migrations, upgrades, custom development, training, and consulting.
• Champion support resolution plans and application change orders, ensuring seamless client experiences.
• Guide clients through upgrades, patches, and new feature rollouts, providing clear documentation and training.
• Develop high‑impact presentations, statements of work, functional and technical requirements, and robust project plans.
• Engage regularly with senior stakeholders—Directors, VPs, and C‑suite executives—at Fortune 500 companies.
• Implement proactive monitoring of product usage and health indicators to identify at‑risk customers and devise mitigation strategies.
• Collaborate with Product Management to feed client feedback into roadmap planning, ensuring the Voice of the Customer is heard.
• Identify and capitalize on opportunities for adoption, expansion, and strategic upselling within client organizations.
• Adapt to additional projects and responsibilities as directed by leadership.

Essential Qualifications

• 5+ years of experience in Customer Success, Client Services, or Account Management within SaaS or real‑estate technology environments.
• Proven track record of conducting business assessments, translating findings into tailored enterprise solutions.
• Strong ability to document complex client requirements, create strategic plans, and manage change requests.
• Experience in upselling and cross‑selling solutions to enterprise clients.
• Excellent instructional skills—capable of delivering training both in‑person and via web‑based platforms.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word) and familiarity with SaaS analytics tools.
• Superior problem‑solving, analytical, and communication skills—able to articulate complex concepts to technical and executive audiences.
• Self‑directed, highly responsive, and deeply committed to client success.
• Ability to manage multiple projects simultaneously, working independently and cross‑functionally.
• Experience in monitoring product usage, identifying trends, and developing mitigation plans for at‑risk customers.

Preferred Qualifications

• Background in commercial real‑estate, facilities management, or related industries.
• Experience with brighthushT or similar SaaS platforms.
• Knowledge of mobile technologies and SaaS ecosystems.
• MBA or advanced degree in business, management, or marketing.

Core Competencies

• Relationship Management: Builds trust across all organizational levels, maintains consistent communication, and resolves conflicts with win‑win outcomes.
• Strategic Thinking: Aligns solutions with client objectives, anticipates future needs, and identifies white‑space opportunities.
• Business Acumen: Quantifies value propositions, understands competitive landscapes, and communicates ROI to decision makers.
• Solution Development: Customizes offerings, coordinates cross‑functional resources, and innovates beyond standard solutions.
• Execution Excellence: Delivers on commitments, manages projects effectively, monitors KPIs, and proactively addresses potential issues.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. You’ll have access to:

• Structured mentorship programs with senior leaders.
• Continuous learning through internal workshops, industry conferences, and online courses.
• Clear career pathways—from Customer Success Manager to Director of Client Success, and beyond.
• Opportunities to lead cross‑departmental initiatives and influence product strategy.

Work Environment & Culture

Our offices are designed for collaboration, creativity, and comfort. We offer a hybrid model that balances on‑site presence with remote flexibility. Expect:

• Clean, modern workspaces with state‑of‑the‑art technology.
• Regular team‑building events, hackathons, and community service projects.
• A culture that values diversity, equity, and inclusion—where every voice is heard.
• Transparent communication from leadership and a flat hierarchy that encourages initiative.

Compensation & Benefits

Competitive total rewards package includes:

• Base salary range: $125,000 – $165,000 per year, commensurate with experience.
• Performance‑based bonuses and equity opportunities.
• 401(k) plan with company match.
• Comprehensive medical, dental, and vision coverage.
• Paid time off, company holidays, and flexible leave policies.
• Paid parental leave at 100% of salary.
• Early access to earned wages through Daily Pay.
• Wellness programs, mental health resources, and employee assistance programs.

Travel & Locations

Position requires approximately 20% domestic travel. Available locations include Atlanta, GA; Boston, MA; Chicago, IL; Dallas, TX; and remote options for qualified candidates.

How to Apply

If you’re passionate about driving client success, building strategic partnerships, and shaping the future of real‑estate technology, we’d love to hear from you. Even if you don’t meet every requirement, we encourage you to apply—your unique experience could be exactly what we’re looking for.

Ready to join a team that values innovation, collaboration, and impact? Apply now and help us create a brighter future for real‑estate clients worldwide.