Experienced Customer Operations Representative – Remote Order Management & Customer Success Specialist

About brighthush

brighthush is a forward‑thinking, technology‑driven organization that is redefining the way consumers connect with high‑quality products. With a global footprint and a commitment to sustainability, innovation, and customer delight, brighthush is rapidly expanding its reach across multiple markets. As a Fortune‑250‑level company, we pride ourselves on fostering a culture of collaboration, continuous learning, and empowerment. Our employees are the heart of our success, and we invest heavily in their growth, well‑being, and professional development.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic team that values creativity, accountability, and a passion for delivering exceptional customer experiences. We offer a flexible, remote work environment that empowers you to balance your personal and professional life while contributing to a mission that matters. Whether you’re a seasoned professional or just starting your career, brighthush provides the resources, mentorship, and opportunities to help you thrive.

Position Overview

We are seeking a highly motivated Customer Operations Representative to join our remote customer success team. This role is essential to ensuring that every customer interaction is handled with precision, professionalism, and a genuine commitment to satisfaction. You will be the primary point of contact for order entry, pricing inquiries, product availability, and quality reporting. Your expertise will help maintain seamless order lifecycles, uphold compliance standards, and drive continuous improvement across cross‑functional teams.

Key Responsibilities

• Serve as the first line of support for customers, handling inbound calls and emails with exceptional telephone etiquette and professionalism.
• Accurately enter and manage orders using web‑based order entry systems, ensuring all pricing, discounts, and contract terms are correctly applied.
• Collaborate with Sales, Supply Chain, and Manufacturing to resolve order discrepancies, product availability issues, and shipping delays.
• Maintain comprehensive customer accounts, logging all interactions, service requests, and follow‑ups in Salesforce.
• Adhere to Standard Operating Procedures (SOP) and Sarbanes‑Oxley (SOX) compliance requirements, ensuring data integrity and audit readiness.
• Identify and report trends in order processing, pricing errors, or customer complaints, and recommend process improvements.
• Escalate complex issues promptly to the appropriate stakeholders, ensuring timely resolution and customer satisfaction.
• Participate in continuous improvement initiatives, contributing insights from frontline interactions to refine SOPs and training materials.
• Maintain a positive brand representation, embodying brighthush’s values in every customer interaction.
• Support the implementation of new promotions, discount structures, and pricing strategies across all customer accounts.

Essential Qualifications

• High School Diploma or GED (minimum).
• At least 1 year of customer service experience in a fast‑paced environment.
• Proficiency in Microsoft Office Suite (Excel, Outlook, Word).
• Strong verbal and written communication skills, with a friendly, solution‑oriented tone.
• Excellent telephone etiquette and the ability to handle high‑volume calls with composure.
• Basic understanding of order management processes and contract administration.
• Knowledge of Salesforce (account management, call logging, note creation, and service request tracking).
• Commitment to accuracy, integrity, and ethical business practices.
• Ability to work independently in a virtual setting, managing time effectively within the Central Time Zone (7:30 am – 5:30 pm).

Preferred Qualifications

• Bachelor’s degree in Business, Communications, Agriculture, or a related field.
• 3+ years of customer service experience, preferably in a B2B or supply‑chain context.
• Intermediate proficiency in Microsoft Office, with advanced Excel skills.
• Experience with JD Edwards E1 ERP or similar enterprise systems.
• Prior exposure to SOX compliance and audit processes.
• Demonstrated ability to analyze data, identify trends, and propose actionable improvements.
• Experience working with promotions, discount structures, and pricing strategies.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering outstanding service and building lasting relationships.
• Analytical Thinking: Ability to interpret data, spot patterns, and recommend solutions.
• Collaboration: Works effectively with cross‑functional teams, fostering alignment and shared goals.
• Problem‑Solving: Quickly diagnoses issues and implements effective resolutions.
• Adaptability: Thrives in a dynamic, remote environment and embraces change.
• Attention to Detail: Maintains high accuracy in order entry, pricing, and documentation.
• Time Management: Prioritizes tasks and meets deadlines in a self‑directed setting.
• Technology Savvy: Comfortable navigating multiple software platforms and learning new tools.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Operations Representative, you will have the chance to:

• Progress into senior support roles, such as Customer Success Manager or Operations Lead.
• Transition into specialized functions like Order Management, Supply Chain Analytics, or Sales Operations.
• Participate in leadership development programs, mentorship, and cross‑departmental projects.
• Attend industry conferences, webinars, and workshops to stay ahead of emerging trends.
• Leverage our internal learning platform to acquire new skills in data analysis, project management, and advanced Salesforce administration.

Work Environment & Company Culture

brighthush champions a culture of transparency, inclusivity, and innovation. Our remote workforce enjoys:

• Flexible scheduling within the Central Time Zone to accommodate personal commitments.
• Regular virtual team huddles, town‑hall meetings, and social events to foster connection.
• A collaborative environment where ideas are valued and feedback is encouraged.
• Access to cutting‑edge tools and technology that streamline workflows and enhance productivity.
• A supportive leadership team that prioritizes employee well‑being and professional growth.

Compensation & Benefits

We offer a competitive hourly rate ranging from $21.57 to $32.36, with most candidates hired near the midpoint of this range. In addition to base pay, brighthush provides a comprehensive benefits package for eligible employees, including:

• Health, dental, and vision insurance plans.
• Paid time off (PTO), holidays, and flexible vacation policies.
• Life and disability insurance.
• 401(k) retirement plan with company match.
• Educational assistance and tuition reimbursement.
• Well‑being resources such as mental health support, wellness programs, and employee assistance programs.
• Employee development programs and continuous learning opportunities.

How to Apply

If you are a proactive, customer‑focused professional ready to make a tangible impact at a leading organization, we encourage you to apply today. Join brighthush and help shape the future of customer operations while advancing your career in a supportive, innovative environment.