Customer Service Representative – Remote, Part‑Time – Join brighthush’s Innovative Support Team

About brighthush

brighthush is a forward‑thinking Australian organization dedicated to creating vibrant, inclusive communities for independent seniors. With a strong focus on innovation, sustainability, and exceptional customer experience, brighthush has become a trusted name in the retirement living sector. Our mission is to empower seniors to live their best lives by providing world‑class services, engaging social programs, and a supportive environment that feels like home.

Why brighthush?

At brighthush, we believe that every team member plays a pivotal role in shaping the future of senior living. We invest in our people through continuous learning, mentorship, and a culture that celebrates diversity, creativity, and collaboration. Whether you’re a seasoned professional or just starting your career, brighthush offers a platform where your voice matters, your growth is accelerated, and your impact is tangible.

Role Overview

As a Customer Service Representative at brighthush, you will be the frontline ambassador for our community. You will handle inbound inquiries, resolve issues, and ensure that every interaction reflects the high standards of care and professionalism that brighthush is known for. This part‑time, remote position is ideal for individuals who thrive in a flexible environment and are passionate about delivering outstanding service.

Key Responsibilities

• Respond promptly and professionally to inbound inquiries via phone, email, and chat.
• Provide accurate information about brighthush services, programs, and policies.
• Document and update customer interactions in Salesforce and other CRM tools.
• Escalate complex issues to the appropriate internal teams while maintaining a positive customer experience.
• Collaborate with cross‑functional teams (Marketing, Operations, Finance) to resolve customer concerns.
• Participate in continuous improvement initiatives to streamline processes and enhance service quality.
• Maintain a high level of product knowledge and stay updated on new offerings and community events.

Essential Qualifications

• Previous experience in a customer service or contact centre environment.
• Exceptional verbal and written communication skills in English.
• Proficiency with CRM systems, preferably Salesforce.
• Reliable home office setup with high‑speed internet and a quiet workspace.
• Strong problem‑solving skills and the ability to remain calm under pressure.
• Commitment to annual flu vaccination as part of our health and safety policy.

Preferred Qualifications

• Experience working in the senior living or healthcare industry.
• Knowledge of Australian consumer protection and privacy laws.
• Multilingual abilities or experience serving diverse customer bases.
• Familiarity with Microsoft Office Suite and data entry best practices.
• Previous remote work experience with a proven track record of self‑management.

Skills & Competencies

• Customer‑centric mindset with a passion for exceeding expectations.
• Excellent time‑management and organizational skills.
• Adaptability to changing priorities and evolving technology.
• Team‑player attitude with strong collaboration skills.
• Analytical thinking and attention to detail.

Career Growth & Learning Opportunities

At brighthush, we are committed to nurturing talent and providing clear pathways for advancement. As a Customer Service Representative, you will have access to:

• Structured onboarding and mentorship programs.
• Regular training sessions on product knowledge, customer engagement, and industry trends.
• Opportunities to transition into roles such as Customer Success Manager, Operations Coordinator, or Community Engagement Lead.
• Participation in cross‑departmental projects that broaden your skill set.
• Annual performance reviews with personalized development plans.

Work Environment & Culture

brighthush fosters a culture of inclusivity, respect, and continuous improvement. Our remote work model empowers employees to balance professional responsibilities with personal commitments. Key cultural highlights include:

• Flexible scheduling to accommodate diverse lifestyles.
• Regular virtual team‑building activities and wellness initiatives.
• Open communication channels with leadership and peers.
• Recognition programs that celebrate achievements and milestones.
• Commitment to sustainability and community outreach.

Compensation & Benefits

While the exact salary will be discussed during the interview process, brighthush offers a competitive compensation package that includes:

• Competitive hourly rate for part‑time remote work.
• Generous paid time off and flexible holiday scheduling.
• Health and wellness benefits, including annual flu vaccination.
• Professional development budget and access to industry conferences.
• Retirement plan options and 401(k) matching.
• 4‑day work week (Monday‑Thursday) to promote work‑life balance.

How to Apply

Ready to join brighthush and make a difference in the lives of seniors? Click the link below to submit your application and become part of a team that values innovation, compassion, and excellence.

Apply to brighthush

Closing Statement

At brighthush, we are more than a company – we are a community dedicated to enhancing the quality of life for seniors across Australia. As a Customer Service Representative, you will be at the heart of this mission, ensuring that every interaction is meaningful, supportive, and reflective of our core values. If you are driven by service, eager to grow, and ready to embrace a flexible, remote role, we encourage you to apply today. Join us in shaping the future of senior living and creating brighter, happier communities for all.