German‑Speaking Customer Support Specialist – Finance & Regulatory Technology Solutions – Remote Romania – Join brighthush

About brighthush

brighthush is a trailblazing global leader in regulatory reporting and financial technology. With a mission to empower banks, insurance firms, and regulatory bodies, we deliver cutting‑edge solutions that elevate data quality, streamline compliance workflows, and unlock significant cost savings. Our portfolio spans sophisticated data‑management platforms, AI‑driven analytics, and cloud‑native infrastructures that transform how financial institutions capture, validate, and report regulatory information.

At brighthush, we believe that technology should be a catalyst for transparency, efficiency, and trust. Our culture is built on collaboration, continuous learning, and a relentless focus on customer success. Whether you’re a seasoned professional or just starting your career, you’ll find an environment that nurtures growth, rewards innovation, and celebrates diversity.

Why Join brighthush?

• Impactful Work: Your contributions will directly influence how financial institutions meet regulatory mandates, improving compliance accuracy and operational resilience.
• Global Reach, Local Flexibility: Work remotely from Romania while collaborating with teams across Europe, the Americas, and Asia.
• Career Growth: Structured learning paths, mentorship programs, and cross‑functional projects accelerate your professional development.
• Inclusive Culture: We champion diversity, equity, and inclusion, fostering a workplace where every voice is heard.
• Competitive Compensation & Perks: Market‑aligned salary, performance bonuses, comprehensive health coverage, flexible vacation policy, and a generous wellness stipend.

Key Responsibilities

As a German‑speaking Customer Support Specialist at brighthush, you will be the frontline advocate for our clients, ensuring seamless product adoption and satisfaction. Your day‑to‑day activities will include:

• Product Support & Issue Resolution: Respond to customer inquiries via Zendesk, email, and live chat, diagnosing and resolving technical and functional issues with precision.
• Technical Troubleshooting: Leverage your foundational knowledge of SQL, Java, AWS, and Kubernetes to troubleshoot complex problems and provide actionable solutions.
• Documentation & Knowledge Base Management: Create, update, and maintain detailed support articles, FAQs, and troubleshooting guides that empower users and reduce ticket volume.
• Cross‑Functional Collaboration: Work closely with Product, Engineering, and Quality Assurance teams to report bugs, suggest enhancements, and participate in sprint planning.
• Process Improvement: Identify recurring pain points, propose process optimizations, and contribute to the continuous improvement of support workflows.
• Customer Advocacy: Serve as the voice of the customer within brighthush, ensuring that user feedback informs product strategy and roadmap decisions.

Essential Qualifications

• Bachelor’s or Master’s degree in Finance, Economics, Business, Information Technology, or a related discipline.
• 0–2 years of experience in customer service, technical support, or financial software environments.
• Fluency in German (written and spoken) and English (written and spoken).
• Basic technical troubleshooting skills, including familiarity with SQL queries, Java code snippets, AWS services, and Kubernetes clusters.
• Experience using ticketing systems such as Zendesk and project management tools like Jira.
• Understanding of Agile methodologies, particularly Scrum, and the ability to participate in sprint ceremonies.
• Strong analytical mindset, problem‑solving aptitude, and a customer‑centric attitude.
• Excellent written and verbal communication skills, with the ability to translate technical concepts into clear, concise language.

Preferred Qualifications

• Prior exposure to regulatory reporting or compliance software solutions.
• Hands‑on experience with cloud platforms (AWS, Azure, GCP) and container orchestration (Kubernetes).
• Knowledge of data‑integration tools and ETL processes.
• Experience with SQL database administration or performance tuning.
• Certifications in cloud technologies (AWS Certified Solutions Architect, Azure Fundamentals, etc.) or Agile practices (CSM, PMI‑ACP).
• Demonstrated ability to work independently in a remote setting, managing time zones and communication across global teams.

Key Skills & Competencies

• Technical Proficiency: SQL, Java, AWS, Kubernetes, Jira, Zendesk, Scrum.
• Analytical Thinking: Ability to dissect complex problems, identify root causes, and propose effective solutions.
• Communication: Clear, empathetic, and concise communication in both German and English.
• Customer Focus: Passion for delivering exceptional service and turning challenges into opportunities.
• Collaboration: Comfortable working with cross‑functional teams, sharing insights, and driving collective success.
• Adaptability: Thrives in a fast‑moving environment, quickly learning new tools and processes.
• Time Management: Prioritizes tasks effectively, meets deadlines, and maintains high quality under pressure.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional journey. As a Customer Support Specialist, you will have access to:

• Structured Onboarding: Comprehensive training modules covering product knowledge, technical fundamentals, and customer‑service best practices.
• Mentorship Program: Pairing with senior support engineers or product managers to accelerate skill development.
• Continuous Learning: Monthly knowledge‑sharing sessions, access to online courses (Udemy, Coursera, Pluralsight), and internal certifications.
• Career Pathways: Opportunities to transition into Technical Support Engineer, Product Analyst, or Customer Success Manager roles.
• Innovation Projects: Participation in hackathons, beta testing new features, and contributing to open‑source initiatives.

Work Environment & Culture at brighthush

Our remote-first culture is anchored in trust, transparency, and collaboration. You will enjoy:

• Flexible Working Hours: Align your schedule with your peak productivity times while meeting global team commitments.
• Virtual Team Building: Regular video hangouts, game nights, and cultural exchange sessions to foster camaraderie.
• Inclusive Policies: Support for diverse backgrounds, languages, and perspectives, ensuring everyone feels valued.
• Wellness Initiatives: Monthly wellness challenges, mental health resources, and a stipend for home‑office ergonomics.
• Transparent Leadership: Open forums with senior leaders, quarterly town halls, and a clear feedback loop.

Compensation & Benefits

While specific figures are tailored to individual experience and market conditions, brighthush offers a competitive compensation package that includes:

• Base salary aligned with industry benchmarks for remote roles in Romania.
• Performance‑based bonuses tied to customer satisfaction metrics and team goals.
• Health insurance covering medical, dental, and vision care.
• Retirement savings plan with company match.
• Generous paid time off, including vacation, sick leave, and personal days.
• Professional development stipend and reimbursement for relevant certifications.
• Flexible work‑from‑home allowance for equipment and connectivity.
• Employee assistance program and mental health support.

How to Apply

Ready to make a tangible impact in the world of financial technology? Submit your application through the link below and join a team that values innovation, collaboration, and customer success.

Apply to brighthush Today

Final Thoughts

At brighthush, we’re not just building software; we’re shaping the future of regulatory compliance. As a German‑speaking Customer Support Specialist, you’ll be at the heart of this transformation, ensuring our clients navigate complex regulatory landscapes with confidence and ease. If you’re driven by curiosity, thrive in a dynamic environment, and want to grow alongside industry pioneers, we invite you to bring your expertise to brighthush.

Take the next step in your career—apply now and help us empower financial institutions worldwide.