Senior Customer Value Consultant – Enterprise SaaS Success & Implementation Lead at brighthush
About brighthush
brighthush is a trailblazing leader in the spend‑management technology space, delivering a cloud‑native platform that empowers organizations worldwide to optimize procurement, reduce costs, and unlock actionable insights through AI‑driven analytics. With a mission to democratize spend intelligence, brighthush has grown from a niche SaaS startup to a global partner for Fortune 500 companies, governments, and non‑profits. Our culture is built on curiosity, collaboration, and a relentless focus on customer success. We believe that every engagement is an opportunity to create lasting value, and we’re looking for passionate professionals who share that vision.
Why Join brighthush?
At brighthush, you’ll be part of a high‑velocity, customer‑centric organization that rewards innovation, ownership, and continuous learning. We offer a fully remote, flexible work environment that supports work‑life balance while fostering a sense of community through virtual town halls, hackathons, and mentorship programs. Our people are our greatest asset, and we invest heavily in their growth through tuition reimbursement, leadership development, and access to industry conferences.
Position Overview
As a Senior Customer Value Consultant, you will be the trusted advisor for our most strategic enterprise clients. You will lead complex, multi‑phase engagements that span discovery, adoption, configuration, and optimization of the brighthush platform. Your deep expertise in SaaS implementation, combined with a consultative mindset, will help clients realize measurable ROI, streamline processes, and achieve sustainable transformation.
Key Responsibilities
- Lead Customer Engagements: Own the end‑to‑end customer journey, from kickoff workshops to post‑go‑live support, ensuring alignment with business objectives and success metrics.
- Diagnose Adoption Barriers: Conduct data‑driven assessments, stakeholder interviews, and process audits to identify friction points and recommend actionable solutions.
- Configure the brighthush Platform: Translate business requirements into technical configurations, custom workflows, and integrations, leveraging our robust API ecosystem.
- Facilitate Change Management: Design and deliver training programs, adoption playbooks, and communication plans that accelerate user adoption and maximize platform value.
- Collaborate Cross‑Functionally: Partner with Product, Engineering, Sales, and Support teams to provide feedback, influence roadmap, and ensure a seamless customer experience.
- Measure & Report Success: Define KPIs, build dashboards, and present quarterly business reviews that showcase tangible outcomes and ROI.
- Mentor Junior Consultants: Coach and develop junior team members, sharing best practices and fostering a culture of continuous improvement.
Essential Qualifications
- 6–8 years of progressive experience in customer success, consulting, or implementation roles within a SaaS or enterprise software environment.
- Proven track record of leading large‑scale, multi‑region deployments with measurable business impact.
- Hands‑on expertise in configuring and customizing enterprise spend‑management solutions (e.g., procurement, invoicing, spend analytics).
- Fluent in English (C1+), with exceptional written and verbal communication skills.
- Strong analytical mindset, capable of translating complex data into actionable insights.
- Excellent presentation and facilitation skills, comfortable speaking to C‑suite executives and cross‑functional teams.
- Experience with Agile methodologies and project management tools (e.g., Jira, Confluence).
Preferred Qualifications
- Prior experience with the brighthush platform or similar spend‑management solutions.
- Knowledge of AI/ML concepts applied to procurement and spend analytics.
- Project Management Professional (PMP) or equivalent certification.
- Background in finance, procurement, or supply‑chain operations.
- Multilingual capabilities beyond English.
Core Skills & Competencies
- Strategic Thinking & Business Acumen
- Customer‑Centric Mindset
- Change Management & Adoption Enablement
- Data Analysis & KPI Development
- Stakeholder Management & Influence
- Technical Configuration & Integration
- Project Leadership & Execution
- Continuous Learning & Adaptability
Career Growth & Learning Opportunities
At brighthush, your career trajectory is designed to evolve with your ambitions. As a Senior Customer Value Consultant, you’ll have the chance to:
- Progress to a Customer Success Director role, overseeing a portfolio of enterprise accounts.
- Transition into Product Management, shaping the next generation of spend‑management features.
- Lead Global Implementation Projects, managing cross‑border teams and complex integrations.
- Earn industry certifications (e.g., Certified Supply Chain Professional, PMP) through our tuition reimbursement program.
- Participate in Leadership Development Programs that prepare you for executive leadership.
Work Environment & Culture at brighthush
We champion a remote‑first culture that empowers you to work from anywhere in Colombia while staying connected through daily stand‑ups, weekly knowledge‑sharing sessions, and quarterly virtual retreats. Our culture is defined by:
- Transparency: Open communication channels and real‑time dashboards keep everyone informed.
- Collaboration: Cross‑functional teams co‑create solutions, ensuring holistic customer success.
- Inclusive Community: Employee Resource Groups, volunteer initiatives, and wellness programs foster belonging.
- Continuous Innovation: Hackathons, idea‑submission portals, and a culture of experimentation drive product excellence.
Compensation & Benefits
While specific figures are tailored to experience and market conditions, brighthush offers a competitive total rewards package that includes:
- Base salary commensurate with seniority and market benchmarks.
- Performance‑based bonuses tied to customer success metrics.
- Generous paid time off (PTO) and flexible vacation policy.
- Retirement savings plan with company match.
- Health, dental, and vision insurance for you and your dependents.
- Wellness stipend covering gym memberships, meditation apps, or home office upgrades.
- Professional development budget for conferences, courses, and certifications.
- Employee stock purchase plan (ESPP) to share in brighthush’s growth.
How to Apply
If you’re ready to drive transformative value for enterprise customers and thrive in a fast‑paced, remote environment, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the ideal fit for the Senior Customer Value Consultant role at brighthush. Let’s build the future of spend intelligence together.