Customer Service & Sales Champion – Remote, Full‑Time, High‑Impact Role with brighthush

About brighthush

At brighthush, we are redefining connectivity for the communities that matter most. As a leading telecommunications provider in the Mid‑Atlantic region, we deliver blazing‑fast internet, reliable voice services, and cutting‑edge digital solutions to rural and underserved areas. Our mission is simple: connect people, empower businesses, and drive progress—all while fostering a culture of innovation, collaboration, and personal growth.

We believe that the heart of our success lies in the people who serve our customers. That’s why we’re looking for a dynamic Customer Service & Sales Champion to join our remote team. If you thrive in a fast‑paced environment, love solving problems, and enjoy turning every interaction into a lasting relationship, brighthush is the place for you.

Why This Role Matters

Every call you handle, every question you answer, and every sale you close directly impacts the lives of our customers. You’ll be the frontline ambassador of brighthush, ensuring that families and businesses stay connected, productive, and satisfied. In this role, you’ll:

• Resolve complex customer issues with empathy and efficiency.
• Identify and nurture sales opportunities that align with customer needs.
• Maintain high performance metrics in a high‑volume, remote setting.

Key Responsibilities

• Customer Problem Solving: Diagnose and resolve technical and service-related inquiries using our comprehensive knowledge base and troubleshooting tools.
• Sales Enablement: Proactively identify upsell and cross‑sell opportunities, guiding customers toward solutions that enhance their experience.
• High‑Volume Call Management: Handle a demanding call load while maintaining accuracy, professionalism, and a positive tone.
• Data Accuracy: Log all interactions, updates, and follow‑ups in our CRM with meticulous attention to detail.
• Continuous Improvement: Participate in training sessions, share insights, and contribute to process enhancements.

Essential Qualifications

• Minimum of 1 year of customer service or call center experience, preferably in telecommunications or a related field.
• Strong verbal and written communication skills in English.
• Proficiency in navigating multiple computer systems and applications simultaneously.
• Demonstrated ability to handle high call volumes while maintaining quality and compliance.
• Self‑motivated, disciplined, and capable of working independently from a dedicated private workspace with high‑speed wired internet.
• Basic troubleshooting skills for internet, voice, and digital services.

Preferred Qualifications

• Experience with CRM platforms such as Salesforce, Zendesk, or similar.
• Knowledge of the Mid‑Atlantic telecommunications landscape.
• Previous sales experience or a proven track record of meeting or exceeding sales targets.
• Multilingual abilities (Spanish, French, or other languages) are a plus.
• Certification in customer service or technical support.

Skills & Competencies

• Problem‑Solving: Ability to analyze issues, identify root causes, and implement effective solutions.
• Communication: Clear, concise, and empathetic communication across various channels.
• Time Management: Prioritize tasks and manage time efficiently in a remote environment.
• Adaptability: Quickly adjust to new tools, processes, and customer needs.
• Team Collaboration: Work seamlessly with cross‑functional teams, including technical support, sales, and operations.
• Customer‑Centric Mindset: Focus on delivering exceptional service and building lasting relationships.

Career Growth & Learning Opportunities

At brighthush, we’re committed to your professional development. As a Customer Service & Sales Champion, you’ll have access to:

• Structured onboarding and continuous training programs covering technical knowledge, sales techniques, and soft skills.
• Mentorship from senior team members and leaders who share their expertise and guidance.
• Clear career pathways: from Customer Success Specialist to Account Manager, Sales Lead, or Technical Support Engineer.
• Regular performance reviews and goal‑setting sessions to help you chart your growth trajectory.
• Opportunities to participate in cross‑departmental projects, giving you exposure to broader business functions.

Work Environment & Culture at brighthush

We’re proud of our inclusive, collaborative, and forward‑thinking culture. Even though you’ll be working remotely, you’ll feel part of a vibrant team through:

• Weekly virtual team huddles and monthly town‑hall meetings.
• Digital collaboration tools (Slack, Microsoft Teams, Zoom) that keep communication fluid.
• Regular virtual social events, trivia nights, and wellness challenges.
• Recognition programs that celebrate achievements, milestones, and innovative ideas.
• A commitment to work‑life balance, with flexible scheduling options within core business hours.

Compensation & Benefits

We offer a competitive salary and a comprehensive benefits package designed to support your well‑being and future:

• Base Salary: $31,200 per year (commensurate with experience).
• Performance Bonuses: Earn additional incentives based on individual and team metrics.
• 401(k) Matching: 4% company match to help you build long‑term wealth.
• Health & Wellness: Medical, dental, and vision plans with flexible spending accounts.
• Paid Time Off: Generous PTO, sick leave, and paid holidays.
• Retirement Plan: Access to a 401(k) plan with company contributions.
• Professional Development: Reimbursement for certifications, courses, and conferences.
• Remote Work Stipend: Monthly allowance for home office setup and internet.

Job Details

• Category: Customer Service
• Seniority: Entry Level
• Commitment: Full Time
• Workplace: Remote – Eligible locations include Virginia, West Virginia, Pennsylvania, Maryland, Kentucky, Ohio, Roanoke, Welch, Weston, Chillicothe, Richmond, Edinburg, Morgantown, Charleston, Lancaster, Waynesboro, Lynchburg, Virginia Beach.
• Languages: English (required)

How to Apply

Ready to make a difference and grow your career with brighthush? Click the link below to submit your application and join a team that values innovation, integrity, and impact.

Apply to This Job

Closing Statement

At brighthush, we’re more than a telecommunications provider—we’re a community of passionate professionals dedicated to connecting people and empowering progress. If you’re eager to bring your customer‑service expertise, sales acumen, and problem‑solving skills to a dynamic, remote environment, we want to hear from you. Join us, and help shape the future of connectivity for the Mid‑Atlantic region.