Senior U.S./Mexico Customs & Trade Operations Customer Service Representative – Remote Mexico – Brighthush

About Brighthush

Brighthush is a leading global trade solutions provider that empowers businesses to navigate the complex world of international commerce with confidence and efficiency. With a portfolio that spans customs brokerage, freight forwarding, and cutting‑edge trade technology, we help companies of all sizes streamline their supply chains, reduce compliance risk, and accelerate time‑to‑market. Our mission is simple: to make global trade as seamless and transparent as possible, so our clients can focus on what they do best—growing their businesses.

Why Join Brighthush?

At Brighthush, we believe that our people are our greatest asset. We foster a culture of collaboration, continuous learning, and innovation. As a member of our Customer Service team, you will:

• Work with a diverse, cross‑functional team that spans North America, Latin America, and Europe.
• Leverage state‑of‑the‑art technology platforms, including the Brighthush Portal, to deliver world‑class service.
• Enjoy a flexible, fully remote work environment that supports work‑life balance.
• Benefit from a comprehensive professional development program that includes certifications, mentorship, and career‑pathing.
• Receive a competitive salary, performance bonuses, and a robust benefits package.

Position Overview

We are seeking a highly experienced Senior U.S./Mexico Customs & Trade Operations Customer Service Representative to join our remote team in Mexico. In this role, you will be the primary point of contact for our U.S. and Mexican clients, ensuring that all customs documentation, shipment clearances, and customer inquiries are handled with precision, speed, and exceptional service quality.

Key Responsibilities

• Customs Documentation & Compliance: Prepare, review, and file all required customs documents (e.g., commercial invoices, packing lists, certificates of origin) in compliance with U.S. and Mexican trade regulations.
• Shipment Clearance Coordination: Liaise with carriers, freight forwarders, and customs brokers to ensure timely clearance of inbound and outbound shipments.
• Customer Service Excellence: Serve as the first line of support for client inquiries, providing accurate, timely, and courteous assistance across multiple channels (phone, email, chat).
• Process Improvement: Identify bottlenecks in customs processes and propose solutions that enhance efficiency and reduce turnaround times.
• Data Management: Maintain accurate records in the Brighthush Portal and other internal systems, ensuring data integrity and audit readiness.
• Regulatory Updates: Stay current on changes to U.S. and Mexican trade legislation, tariffs, and compliance requirements, and communicate relevant updates to stakeholders.
• Team Collaboration: Work closely with the Operations, Compliance, and Sales teams to align on client needs and deliver integrated solutions.

Essential Qualifications

• Minimum of 5 years of experience in Mexican import/export operations, customs brokerage, or a related field.
• Holder of a Bachelor’s degree in International Business, Commerce, Logistics, or a closely related discipline.
• In‑depth knowledge of Mexican trade legislation, U.S. Customs and Border Protection (CBP) regulations, and bilateral trade agreements (e.g., USMCA).
• Proficiency in English (TOEFL score of 550 or higher, or equivalent professional experience).
• Valid U.S. B1/B2 visa and a valid passport.
• Legal eligibility to work in Mexico and the United States.
• Strong analytical and problem‑solving skills, with the ability to interpret complex regulatory documents.
• Excellent written and verbal communication skills in both Spanish and English.
• Ability to work independently in a remote setting, managing multiple priorities and deadlines.
• Flexibility to work on weekends or holidays as required by client needs.

Preferred Qualifications

• Experience with Brighthush Portal or similar trade technology platforms.
• Knowledge of BGSS (Bureau of General Services System) and other government procurement systems.
• Certifications such as Certified Customs Broker (CCB) or Certified International Trade Professional (CITP).
• Previous experience in a senior customer service or operations role within a logistics or trade services company.
• Familiarity with electronic data interchange (EDI) and other supply chain integration tools.

Core Skills & Competencies

• Technical Proficiency: Advanced Microsoft Office skills, especially Excel (pivot tables, macros, data analysis). Comfortable with Windows operating systems and cloud‑based collaboration tools.
• Attention to Detail: Meticulous in reviewing documentation and data to ensure compliance and accuracy.
• Customer‑Centric Mindset: Passion for delivering outstanding service and building long‑term client relationships.
• Adaptability: Ability to thrive in a fast‑paced, evolving environment with shifting priorities.
• Collaboration: Strong teamwork skills, with the ability to influence cross‑functional partners and drive consensus.
• Project Management: Experience managing multiple projects simultaneously, meeting deadlines, and delivering results.

Career Growth & Learning Opportunities

At Brighthush, we are committed to your professional development. As a Senior Customer Service Representative, you will have the opportunity to:

• Advance into a Senior Operations Manager or Compliance Lead role, overseeing larger teams and more complex projects.
• Earn industry certifications such as CCB or CITP through our sponsored training programs.
• Participate in cross‑regional projects that expose you to U.S., Mexican, and global trade practices.
• Attend quarterly knowledge‑sharing sessions, webinars, and industry conferences.
• Contribute to the continuous improvement of our processes and technology stack.

Work Environment & Company Culture

Brighthush embraces a remote‑first culture that prioritizes flexibility, trust, and results. Our remote teams are supported by:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Access to a digital collaboration platform (Slack, Teams, Confluence) for real‑time communication.
• Regular virtual coffee breaks and social events to foster camaraderie.
• A culture of transparency, where feedback is encouraged and career growth is a shared priority.

Compensation & Benefits

While specific figures vary based on experience and location, Brighthush offers:

• Competitive base salary aligned with industry standards for senior customer service roles.
• Performance‑based bonuses tied to client satisfaction, process improvement, and operational metrics.
• Health, dental, and vision insurance plans for employees and eligible dependents.
• Flexible paid time off (PTO) and a generous holiday schedule.
• 401(k) retirement plan with company match (U.S. employees).
• Professional development stipend and reimbursement for relevant certifications.
• Access to a wellness program, including virtual fitness classes and mental health resources.

How to Apply

If you are a seasoned customs and trade professional with a passion for delivering exceptional customer service, we would love to hear from you. Please submit your resume and a brief cover letter outlining your relevant experience and why you are excited about joining Brighthush.

Ready to take the next step in your career? and become part of a team that is redefining global trade.